Top Tier
The app is the reason I maintain an account with Nations Trust. Superior not just locally but internationally. Only gripe is the requirement to change passwords regularly. If 2FA is enabled (especially with Face ID or fingerprint) I believe the password change requirement should be optional as an added security feature a user can opt into rather than being forced to do so. Other than that, absolutely spot on UX.
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Best Banking App in Sri Lanka, But Needs More Features
The best banking app in Sri Lanka so far, but there’s still room for improvement in terms of features compared to banking apps in other countries.
iPhone 14 regarded as not secure device and the App is not working
The App is now working. Thank you.
Cannot login in
Worst bank app ever
Worst App
I tried to get my forgotten username. But after so many verifications just a pop up message coming and said “username is …” bla bla bla ..
The Most Convenient Banking App
NTB has recently improved their banking app and honestly I believe this is the most convenient banking app I have seen among other banking apps in Sri Lanka.
Thank you so much, keep up the developments continuously.
Thank you so much, keep up the developments continuously.
Such a messy app.
Terrible app, keeps saying that my password is wrong, and I used the forgot password option 4 times and reset the password many times and IT STILL SAYS ITS WRONG!! So annoying. Fix this stupid app’!
Cool App
Honestly good experience! Nothing much to complain except for convenience!
Can’t use this app if you have an older iPhone version 😔
If you don’t have an updated version of IOS (13) then you can’t use this app at all? 😔😔
Useless !
App is not functional! It was working fine with the previous version. The bank is simply wasting our time with this version of app.
requires iOS 13.0
It requires iOS 13.0 or latest where iPhone 6S and below phones are not supporting with this version.
Response from developer
Hi, please accept our sincere apologies for the inconvenience you may have experienced with our service. We wish to inform you that the current version is supported only on devices that run on iOS 13 and above. However, we will be able to grant the access exceptionally until you upgrade your device to the required version. Kindly share your NIC & contact number to customerservice@nationstrust.com Or, you may also reach us directly on +94114711411 to resolve this matter. Please quote 302070 as your issue reference. Thank You.
4 months of badgering - success
Finally a version that opens on an iphone!!! Hurrah
Access issues for overseas people
Not recommend for outsiders this new version. We struggle to login since this new updated. We are from Overseas. This always required OTP is going to Sri Lankan registered number. Kindly give us solutions for this. Before the OTP was came to Email.that would be eazy. Try fix this issue. We can’t go here and there instead of hassle free customer service.
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The worst banking app ever
You cant do even a card payment. Im not sure who authorized this to be deployed without even testing basic functionalities
Absolute garbage!! Bring back the old app!
UPDATE: Now it won’t let me login and says my device is not secure, and the message is cut off by the iPhone notch. 🤦♂️
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Previous review: Been trying to make a payment to my NTB Amex credit card and tapping the confirm button does nothing and no error message either. It’s frustrating to see a basic feature failing without any feedback to the user. Please fix ASAP. And don’t reply with a canned response and ask me to call your hotline.
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Previous review: Been trying to make a payment to my NTB Amex credit card and tapping the confirm button does nothing and no error message either. It’s frustrating to see a basic feature failing without any feedback to the user. Please fix ASAP. And don’t reply with a canned response and ask me to call your hotline.
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New update is great
Like the new design
Mobile app
Not a great app. Flaws to be addressed. Login is not convenient
First roll out, then let customers do the testing
Not sure who’s brilliant idea is to randomly rollout a huge update to the app and after a week send an official mail about the update. Complete disaster. Doesn’t even let me login.
Does not support secure 1Password
The new update looks better, but broke the compatibility to use secure password managers like 1Password. Please fix this easy task in the next update cycle. Make things better from where they are, not worse.
Awesome
Hands down this is the best banking app in Sri Lanka. Works really smooth and great UI/UX.
Response from developer
Thank you for your valuable feedback!
