Customer service
The Shop is awesome… Cutest clothing and the best customer service ever! I’ve never been disappointed ❤️
Predatory store
I made an almost $400 purchase, $200 gift card and the rest on my amex. I returned one item from this order and they refused to refund my American Express even though my card was used for almost half of the order. This behavior is predatory. On top of that this last order felt like clothes from forever21 just cheap fast fashion.
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AI, weird return practices, spammy notifications
If you receive an item that’s defective and request a return you not be refunded the shipping cost, even though the defect was out of your control. I didn’t appreciate the AI automatic response to my questions either. Way too many notifications from the app too.
AI and weird return practices
If you receive an item that’s defective and request a return you not be refunded the shipping cost, even though the defect was out of your control. I didn’t appreciate the AI automatic response to my questions either.
App and website barley work
It would be great if the app didn’t fry my phone and make it hot af every time I go on it. The website is constantly crashing and reloading as well so can’t even actually browse and shop. These issues have existed for a long time.
