Never able to log in despite changing password constantly
Just a really poor app. Been with NW for like 30 years time for a swap to Starling or Monzo
An amazing app
This app used to be really poorly designed and clunky. Probably just a sign of an older app. I provided suggestions and feedback (as I’m sure others did!) which it looked like they used to their advantage. Absolutely amazing app now. Sleek, fast, pretty. Remembers card and address details when buying perks. They have outdone themselves!
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Response from developer
Thank you so much for your feedback! We're delighted to hear you've noticed the improvements and that you're enjoying the app's new look and performance. We really appreciate you taking the time to share your suggestions and your kind words they help us continue to improve.
Absolutely awful app
Been round in circles for 40 minutes trying to get in to it. Now I’m stuck in a loop that I think I’ll be in for about 10,000 years.
Ticket Service
Excellent service.
Don’t get premier black
It’s unbelievably rubbish. Had it 6 months, checked it regularly and not once did I get anything remotely interesting in terms of offers. The only thing I really used were the airport lounges, but be warned they are the basic lounges and every one I went to was rammed more so than the airport. There’s nothing exclusive about Rewards Black at all. Absolute rubbish
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Response from developer
Hi Aran121, I’m really sorry to hear about your experience that’s understandably frustrating. Your feedback is really important, and I’ll make sure it’s shared with the relevant team so they can review both the quality of offers and the lounge experience. Thanks for taking the time to share this it helps us improve
App freezes
Totally unreliable. When you need it , log in and find options freeze when tapped. Have to ring anyway. How can this be allowed to happen.
Great account
Lots of worthwhile benefits
Doesn’t Work
It literally does not register any taps on the screen anywhere other than the bottom icons. Possibly the worst app I’ve ever used as a result. Where is the quality control?
Disappointing
Every time I want to pay for something discounted I have to put all my details in the app it should either save my details or have apple pay
Unsuable
Cant use the app.
Terrible… no response on any
Menus
Terrible… no response on any
Menus
Easy Set-up. Initiative Access to Benefits
The NatWest Premier Black app is an excellent way to access, explore, and register your benefits, and provides everything you need to use each benefit at home or abroad.
It provides you with an intuitive travel insurance section that links directly with the insurer, where you can see your policy details, obtain emergency help, access the Hospital finder and use the Claims portal.
You will have to wait for your DragonPass Premier+ membership details to arrive in the post, but they came within a week, and it was straightforward to log in to the DragonPass Premier+ app.
I am sorry that a few people have struggled to sign up, log in, and use the app. It does appear, however, that many people have far too little patience.
The NatWest Premier website provides customer service contact details, including a dedicated telephone number and email address.
If you are unable to log in to your account on the Premier Black app, you are the one responsible for the information you provided when you registered. NatWest haven’t randomly sent gremlins into your account settings to frustrate you for their amusement.
Take some responsibility and don’t keep logging in unsuccessfully like a numpty, or you will, rightly, get locked out. Telephone the Premier 24 team, 24/7—simples!
It provides you with an intuitive travel insurance section that links directly with the insurer, where you can see your policy details, obtain emergency help, access the Hospital finder and use the Claims portal.
You will have to wait for your DragonPass Premier+ membership details to arrive in the post, but they came within a week, and it was straightforward to log in to the DragonPass Premier+ app.
I am sorry that a few people have struggled to sign up, log in, and use the app. It does appear, however, that many people have far too little patience.
The NatWest Premier website provides customer service contact details, including a dedicated telephone number and email address.
If you are unable to log in to your account on the Premier Black app, you are the one responsible for the information you provided when you registered. NatWest haven’t randomly sent gremlins into your account settings to frustrate you for their amusement.
Take some responsibility and don’t keep logging in unsuccessfully like a numpty, or you will, rightly, get locked out. Telephone the Premier 24 team, 24/7—simples!
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Response from developer
Hi Andrew Thank you for taking the time to share such a detailed review of the NatWest Premier Black app. We’re really pleased to hear that you’ve found the app intuitive and useful, particularly the travel insurance features, DragonPass Premier+ access, and the ease of managing your benefits. Thank you again for sharing your experience and for being a NatWest Premier customer.
Easy Set-up. Initiative Access to Benefits
The NatWest Premier Black app is an excellent way to access, explore, and register your benefits, and provides everything you need to use each benefit at home or abroad.
It provides you with an intuitive travel insurance section that links directly with the insurer, where you can see your policy details, obtain emergency help, access the Hospital finder and use the Claims portal.
You will have to wait for your DragonPass Premier+ membership details to arrive in the post, but they came within a week, and it was straightforward to log in to the DragonPass Premier+ app.
The NatWest Premier website provides customer service contact details, including a dedicated telephone number and email address.
I am sorry that a few people have struggled to sign up, log in, and use the app. It does appear, however, that many people have far too little patience.
If you are unable to log in to your account on the Premier Black app, you are the one responsible for the information you provided when you registered. NatWest haven’t randomly sent gremlins into your account settings to frustrate you for their amusement.
Take some responsibility and don’t keep logging in unsuccessfully like a numpty, or you will, rightly, get locked out. Telephone the Premier 24 team, 24/7—simples!
It provides you with an intuitive travel insurance section that links directly with the insurer, where you can see your policy details, obtain emergency help, access the Hospital finder and use the Claims portal.
You will have to wait for your DragonPass Premier+ membership details to arrive in the post, but they came within a week, and it was straightforward to log in to the DragonPass Premier+ app.
The NatWest Premier website provides customer service contact details, including a dedicated telephone number and email address.
I am sorry that a few people have struggled to sign up, log in, and use the app. It does appear, however, that many people have far too little patience.
If you are unable to log in to your account on the Premier Black app, you are the one responsible for the information you provided when you registered. NatWest haven’t randomly sent gremlins into your account settings to frustrate you for their amusement.
Take some responsibility and don’t keep logging in unsuccessfully like a numpty, or you will, rightly, get locked out. Telephone the Premier 24 team, 24/7—simples!
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Absolutely useless
Agree with the other one star reviews. A doom loop of resetting passwords and never being able to login. Complete waste of time
Cannot reset password
I have spend over an hour this morning trying to reset my password - going around in circles to no avail. A similar experience other customers were having in September. It appears this is still not fixed. Deeply frustrating!!
Completely hopeless
Congratulations! You have progressed from the previous review of ‘almost hopeless’ to now ‘completely hopeless’!
It is impossible to register or access the app. Just going round in circles of resetting my password and being told it is wrong or I am not registered! Try registering just to be told I am already registered! Not what I expect for an account with a monthly fee. I am sure I will get the typical response everyone else has received to their review WHICH IS NO USE WHATSOEVER!! Don’t give an empty apology, get it working instead! Why can’t you be more like American Express? They add value to their customers.
It is impossible to register or access the app. Just going round in circles of resetting my password and being told it is wrong or I am not registered! Try registering just to be told I am already registered! Not what I expect for an account with a monthly fee. I am sure I will get the typical response everyone else has received to their review WHICH IS NO USE WHATSOEVER!! Don’t give an empty apology, get it working instead! Why can’t you be more like American Express? They add value to their customers.
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Response from developer
Hi, we're sorry to hear that you've had a bad experience using the App. Please email us at enquiries@membershipbenefits.natwest.com using the same email address you use to log into the App, and we’ll look into the issue for you. Alternatively, you can call us on 0345 601 7188.
Can't log in
Can't log in, never can, rest PW but that fails. Try it register is says already registered reset PW. Circular problem... In short app does not work as not been able to log in for 12 months + and can't get help from CS?
Can’t register
I have a NatWest Black Account but can’t for the life of me register for this app. Every time I complete the form and click ‘register’ nothing happens, and there is no explanation why.
Very Good Banking App
Very well built and designed app. A few more categories to further refine spending would be good but does everything needed, in my opinion
Response from developer
Thank you gman44 for your positive review. I am glad to hear you are enjoying the app!
App not downloading
App won’t even download.
Hopeless
Updated app which ‘forgot’ my password. Tried 8 times to reset but failed to do so.
