Navan User Reviews

Customer Experience

Positive experience22.1% of reviews
Neutral4.8% of reviews
Negative experience73.1% of reviews

~ Based on 517 written reviews from the US App Store.

What users say

Is Navan Safe?

Navan appears safe based on user ratings. AppsHunter Safety Score for Navan is 96/100.

This assessment is based on 43,554 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.6% of ratings point to a safe experience
1.4% of ratings suggest some concerns
2.0% of ratings point to a risky experience

~ Based on 43,554 App Store ratings for Navan.

Is Navan Legit?

Navan appears to be a legitimate app. AppsHunter Legitimacy Score for Navan is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Late payments - holds reimbursements for up to a week

Scheduled reimbursements showed in the app as Saturday, when submitted on Tuesday. Didn’t happen until Monday evening and overdrew my account because I trusted Navan and didn't transfer money from another account. Fraught with potential for overdraft fees. In this digital era it does not take days to send a deposit.
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International

Navan flight booking experience has been extremely poor and support doesn’t help

Love it!

This app is well-designed and very human-user focused, in my opinion. Booking is easy, it retains all your information and makes finding flights, hotels, and cars easy. It sends reminders of your next event (check in for flight, pick up car at X counter, etc.) and makes those business trips where you hop from location to location and don’t know where you are or what day it is a breeze. I’ve even leveraged their human support and they were patient, friendly, and helpful. I used to beg my wife to book trips for me because it was such a hassle, and now with Navan I am finally able to be an adult and do it myself (but only because it’s so easy to use, even a child could do it). If everything were like Navan, the world would be a better place!
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Great app but stopped working

It was a really great app but I can’t get logged in and they have no customer support.

Katastrophale App zur Abrechnung von Geschäftsreisen und Tagespauschalen

Leider hat mein Arbeitgeber zu Navan gewechselt. Zeitraubender kann man die Abrechnung nicht erstellen lassen. Im Vergleich zu den vorher eingesetzten Apps dauert die Erszellumg der Abrechnung für einen Außendienstmitarbeiter nun doppelt so lange (über 60 Minuten für einen Monat, wenn die Belege bereits hochgeladen sind). Es sind unendlich viele Klicks und Angaben notwendig,
die in den anderen Apps durch Texterkennung/KI automatisch richtig ausgefüllt wurden
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Getting worse

They are forcing you to use AI when changing or editing flights and the system is just terrible. Tries to automate stuff and gets it completely wrong. Saying there’s no flights when there’s plenty , showing you the wrong days, etc.

Facilitation

It facilitates all your expenses tasks

Simplicity

Love the ease of expense reporting

Trip Report

No option to upload trip report into Workday

Comfortable

I love Navan . I use it for work and it makes it very easy to find what you need. Very comfy when researching.

Navan yorum

Mükemmel, 20 yıldır bu kadar hızlı sonuç almamıştık

Great service

Great app

Perfect

Perfect

Work and Personal

I initially began using Navan for work, travel and I was impressed at how simple to use it is as you could add all your details in one place. In order to see how it would work on my personal trips I began to shop and compare with other apps and I loved it. I ended up deleting the other apps I was using and have recommended this service to people in my network.
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Wella Connect trip

Very upset and disappointed that my flight was not properly managed and cancelled for non payment.

Good vendor

I’m glad my company uses it

Slow

Both booking travel and handling expenses is very slow. Does not matter if I am on my phone or laptop it should not take 40 seconds to load a receipt or search for a flight.

Terrible mobile app

Bugs everywhere, especially the iOS app. Engineers should be fired.

“Unknown error occurred”

Got logged out. Can’t log in again with employer’s Google account.
Reset multiple times. Changed app language. Reinstalled app.

Nothing works. And it’s been broken for weeks now.

Unacceptable.

Kudos to excellent support form Nikhil Navan Support

Thanks Nikhil. Appreciate your help earlier