Navan User Reviews

Customer Experience

Positive experience23.0% of reviews
Neutral4.9% of reviews
Negative experience72.1% of reviews

~ Based on 535 written reviews from the US App Store.

What users say

Is Navan Safe?

Navan appears safe based on user ratings. AppsHunter Safety Score for Navan is 96/100.

This assessment is based on 45,300 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.6% of ratings point to a safe experience
1.4% of ratings suggest some concerns
2.0% of ratings point to a risky experience

~ Based on 45,300 App Store ratings for Navan.

Is Navan Legit?

Navan appears to be a legitimate app. AppsHunter Legitimacy Score for Navan is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Negative 5 Stars

Awful! If I could give this app negative five stars I would. They make concur look great. The fact that we can’t submit “one expense report” and list all expenses is so ANNOYING! You literally need to submit one expense at a time! It doesn’t give you a lump sum amount at the bottom either ! I have to create a personal spreadsheet and list all the expenses/transactions so that I can track all expenses. I respect and value my company’s decision to move to this company but this APP is not user friendly for the person that travels a lot. :(
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Desktop Application Needed

I dislike very much that I have to do all this travel planning on my phone. I book as many as 5 trips a month and I have to do everything through my phone. The phone app is fine, but I like my desktop and iPad a little more when I have to do so many inputs.

All the Flights and Hotels

Finally a corp solution that has what I’m looking for and somehow always leas expensive

Horrible

I thought the service itself was terrible but using this app is terrible. Hard to use. not intuitive or flexible. Not only do they charge a fee, but don’t provide value or ease of us.

Horrible

Bug de manière constante. Pour approuver. Pour réserver. Les notifications ne fonctionne pas.
Une horreur

Truck driver

It would helpful if in the filter it had to option of a filter for truck and trailer parking at hotels, or at least a contact number for the hotels to call and verify there is space to park a truck and trailer at the facility

Great app

Best corporate travel app I’ve ever used.

Account Executive

Solid hotel insights during booking, thank you!

Convenience

So easy, hassle free and efficient to use

Easy to use .

I love it to use Navan .

Garbage

Won’t let me access my travel info because it just says I need to update the app when there is no update available. Guess I’m not flying today…

Super Efficient

Ease with Pace

No More Expense Reports

Incredible software solution. Completely eliminates expense reports

Hotel stays are confusing

I am having trouble submitting hotel charges like parking

This the Walmart Great Value of expense apps

This app and the platform are truly underwhelming. My company recently switched from Concur to Navan and it is disappointing to say the least.

Convenient

I love that my entire trip can be in one place. I don’t have to search multiple apps. Navan updates quickly and handles everything I need.

Travel and me

Thank you for making reimbursement simple
Again, thank you

Unable to sign up

I was hesitant to get this to begin with and then decided to try it - tried to sign up - kept saying (insert imputed email address here) “is not allowed to register”.
So I guess I won’t be using this app after all… so be it! Good luck to anyone else that attempts to create an account. It’s rather disappointing to say the least.
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Late payments - holds reimbursements for up to a week

Scheduled reimbursements showed in the app as Saturday, when submitted on Tuesday. Didn’t happen until Monday evening and overdrew my account because I trusted Navan and didn't transfer money from another account. Fraught with potential for overdraft fees. In this digital era it does not take days to send a deposit.
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International

Navan flight booking experience has been extremely poor and support doesn’t help