Navan Reviews: Is It Legit?

Customer Experience

Positive experience22.6% of reviews
Neutral4.9% of reviews
Negative experience72.5% of reviews

~ Based on 549 written reviews from the US App Store.

What users say about Navan

Is Navan Safe?

Navan appears safe based on user ratings. AppsHunter Safety Score for Navan is 96/100.

This assessment is based on 47,139 user ratings, with an App Store average of 4.8/5.

Safety Analysis

96.6% of ratings point to a safe experience
1.4% of ratings suggest some concerns
2.0% of ratings point to a risky experience

~ Based on 47,139 App Store ratings for Navan.

Is Navan Legit?

Navan appears to be a legitimate app. AppsHunter Legitimacy Score for Navan is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Car Rental

Navan has rental car issues that should get fixed.

Ruin Business travel with Navan

Truly more expensive and harder to book travel change travel as you need. Best news is you get to pay more for travel now. Calling hotels would be better than this. If you want awful flights and want to get stuck in cities use Navan!!

Fantastic to help me during the weekend

I was stuck at the airport to come back home because my flight was canceled. The flight company was lost because of the high number of travelers with canceled flights. I call Navan and the person was very helpful because I was in a very difficult situation: no flight, no hotel. He helped me to have both and I was able to come back home, having some rest at home and prepare my next travel the day after
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Car rental booking doesn’t work!

Everytime I try to book a car, the app just doesn’t work showing a filtering error, even when I got not filters applied!
Please fix it, the app is great this is the only issue I have to deal with.

Awful all around

There are times I wonder if the Navan website was designed by people who’ve never traveled before or have never used a travel app before. It’s shockingly user UNfriendly, often doesn’t include the same flight options as Expedia does, and numerous other head-scratchers that deliver an awful user experience.
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Don’t let Navan spill your tea

I work for a company that uses for Navan. I did two interview loops with companies who also use Navan.

I just assume all the companies know about the others at the point because of Navan’s poor infrastructure. Navan has excellent customer support people who have done their best to put Humpty Dumpty (my account( back together.

It’s been an anxiety-producing experience.

Don’t use this if you want to recruit new candidates
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Not a necessary app

This is a kick back app for corporations. We went from no fees and cheaper rooms. Then we went to this app that has fees and rooms are usually more expensive. So the only value is to HQ who is getting the kick back for using the app.

Katastrophale App zur Abrechnung von Geschäftsreisen und Tagespauschalen

Leider hat mein Arbeitgeber zu Navan gewechselt. Zeitraubender kann man die Abrechnung nicht erstellen lassen. Im Vergleich zu den vorher eingesetzten Apps dauert die Erszellumg der Abrechnung für einen Außendienstmitarbeiter nun doppelt so lange (über 60 Minuten für einen Monat, wenn die Belege bereits hochgeladen sind). Es sind unendlich viele Klicks und Angaben notwendig,
die in den anderen Apps durch Texterkennung/KI automatisch richtig ausgefüllt wurden
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Terrible

So many issues with Navan…it’s honestly easier to bypass it and company and book things directly on the apps.
Admins beware: your teams will stop accruing points for stays using Navan, because they use 3rd party bookings…so ask yourself; what benefit exactly does Navan bring to your organization? Short answer; not much in reality.
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Unusable

It says I’m using an outdated version of the app and need to update but I’m on the most current version and there are no updates available.

This vibe coded app has so many bugs

There are an incredible amount of bugs and issues that make using this app a pain at all times

Very disappointed in Navan

Menus change like product is in constant development. Even though u book in Navan it throws up flags asking if u booked in Navan in the very trip u are expensing on? I don’t like it. Don’t know anyone of my coworkers that does. Feel like everything I do I need to take screen shots to prove what I’m doing…..including that I booked a hotel in Navan.
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UX/CX.

Your corporate travellers do not have confidence in your inventory. There are gaps, inconsistencies vs when we go direct to source, and not enough information for us to feel comfortable (eg can’t verify that large cabin luggage is included for LCC short haul). Pls fix. Thx.

unusable

log in fails. cannot use

Negative 5 Stars

Awful! If I could give this app negative five stars I would. They make concur look great. The fact that we can’t submit “one expense report” and list all expenses is so ANNOYING! You literally need to submit one expense at a time! It doesn’t give you a lump sum amount at the bottom either ! I have to create a personal spreadsheet and list all the expenses/transactions so that I can track all expenses. I respect and value my company’s decision to move to this company but this APP is not user friendly for the person that travels a lot. :(
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Desktop Application Needed

I dislike very much that I have to do all this travel planning on my phone. I book as many as 5 trips a month and I have to do everything through my phone. The phone app is fine, but I like my desktop and iPad a little more when I have to do so many inputs.

All the Flights and Hotels

Finally a corp solution that has what I’m looking for and somehow always leas expensive

Horrible

I thought the service itself was terrible but using this app is terrible. Hard to use. not intuitive or flexible. Not only do they charge a fee, but don’t provide value or ease of us.

Horrible

Bug de manière constante. Pour approuver. Pour réserver. Les notifications ne fonctionne pas.
Une horreur

Truck driver

It would helpful if in the filter it had to option of a filter for truck and trailer parking at hotels, or at least a contact number for the hotels to call and verify there is space to park a truck and trailer at the facility