Store is great, app is garbage
Took two tries with app crashing on the first try to order. Second try it ordered and gave me a confirmation email and everything. When I got to the store they had no record of my order, the manager apologized and made my food anyway. Next time I will just order in store.
Food great not app
Really good food but the app is wonky and shouldn’t be the friction point it is
Unable Add Card
App is unusable because it will not let you add a card on file. The bug says “enter full billing address” when you’ve already did that. Why don’t they just ask for the card number and billing zip code like any other normal business? Or even use Apple Pay like any other business in 2026? Waste of time.
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Amazing
My favorite food place!
App
Maybe it’s time to consider improving your app to boost its speed. Ordering feels like it takes ages!
app sucks
Fix the app. highly inefficient. Food is great
good app
very easy app to navigate
Doesn’t let you know when ready
Could be better. What’s the point of ordering with a time slot, it’s never ready, and you waste your time. A notification would help that
Annoying order interface
I tried three times to order on the Naya app. (1)After I assemble an order, I am directed to log in. So I log in but then my order is lost and I have to reassemble the order. (2) I am trying to order at 8:30 pm, and the list of Naya shops says a branch is open, but then I am directed to schedule the order for the next morning. I never completed the order.
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Buggy
It’s 2026 man how is this app still so clunky. It’s not intuitive at all. Good food but it’s tough
More customization
I like double picked and double olives so I always have to order in store because there’s no option to do that in the app. That’s my only complaint. I love Naya sooooo much it always tastes so fresh and flavorful
Productos saludables
Muy buena y todo muy fresco
app is an unmitigated disaster
i like naya food, which is why it's so frustrating that this app makes it borderline impossible to put in an order. every click has a 10s loading spinner, items randomly drop from cart or double in quantity, payment screen fails, etc
Soooo good
Love it here
Limited functionality
App doesn’t allow to choose portion for any toppings or base. It doesn’t even allow to add instructions for the order
Freezes/Crashes Constantly
It’s nearly impossible to actually place an order via this app. It freezes and crashes every time I’ve tried to place an order, forcing me to start over. I eventually abandoned it and just ordered using the website.
App never works
It’s glitchy and gets stuck all the time
Great food
The taste and freshness reflects the quality of the food. Highly recommend.
Good / a bit cheap on the dressing side!
Good
Food is Great! App is so bad
Food is obviously the best! But the app interface is so slow and outdated.
