Doesn’t work
App doesn’t work don’t bother downloading
Are their privacy practices so bad?
They’re required to provide privacy practices at the next update; the app hasn’t been updated in 3 years, in spite of everything that’s missing from its capabilities. I’m thinking I may delete it, if they can’t reveal what they’re doing with our data.
So many missing features, and even the features that are there barely work
For example, why does searching for a name turn up different results each time?
And you often can’t find an account by searching for the last name. You must search instead for the person’s first name.
Also no way to copy the email address to clipboard??
And you often can’t find an account by searching for the last name. You must search instead for the person’s first name.
Also no way to copy the email address to clipboard??
Is this app an orphan?
Have the developers abandoned this app altogether? It’s a clunker and has very little functionality beyond a Rolodex.
I have to agree with the negative reviews
I thought the reviews were harsh until I started trying to use the app. We like Neon for our organization quite a bit and when I first used the app my first thought was “hey, this is cool, I can see all donations and accounts“. Then I went to use the other parts of the app and realize that there were none. It’s really just a formatted report. Neon has been going through a lot of growth recently and adding a lot of features. I really don’t understand why some of those efforts haven’t gone into making this app better.
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Useless
Terrible, useless app. There is no point to this software. How can it be so difficult to offer a usable CRM app?
Not functional
It is so limited I don’t understand the point of having it. Maybe to use as an address book?
Doesn’t Open
I work for an organization where we need to be able to check someone’s membership status on the go when we don’t have access to a computer. The app won’t even open, and just shows the Neon logo indefinitely. Why even offer an app if it doesn’t work?
Can’t even log in.
Not very impressed with Neon in the past year, and this app won’t even let me log in. I get a text with code for two-step authorization, but there is nowhere to enter it, and the app doesn’t indicate why it’s not logging in. Very frustrating.
Latest version won’t even open...
Doesn’t open. Partial logo fills screen and hangs.
Has Neon given up on its app???
I keep waiting for an update. I used the more than the desktop version, but it no longer works with the latest iPhone software. I’m ready to switch my organization to Salesforce if the app is not updated soon. I NEED mobile capability!
Does very little to nothing
You have very limited access to account information, such as phone, email, and address. It has stopped working altogether at this point.
This reflects the software that Neon offers and provides. Slick marketing over a very clumsy and frustrating user experience that provides breadth without cohesion. I've used other CRMs much less than Neon, so I have a fairly limited perspective, but after using Neon for 3 years I absolutely do not recommend the services/product.
This reflects the software that Neon offers and provides. Slick marketing over a very clumsy and frustrating user experience that provides breadth without cohesion. I've used other CRMs much less than Neon, so I have a fairly limited perspective, but after using Neon for 3 years I absolutely do not recommend the services/product.
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Not enough functionality
I would really like event features on the app. We have many walk ins at registrations and I can’t use the app to register them.
The camera feature for entering credit card information never seems to work so accepting a credit card at an event takes a long time.
I can’t seem to add new people from the donation page anymore, so if someone isn’t in the system I need to add them and then go back to the donation page.
The camera feature for entering credit card information never seems to work so accepting a credit card at an event takes a long time.
I can’t seem to add new people from the donation page anymore, so if someone isn’t in the system I need to add them and then go back to the donation page.
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Donation functionality limited
Please consider adding the ability to enter donations other than CC. Thank you!
Very Limited Functionality
There are many functions that are not available in the NeonCRM app. No Reporting or Event info is included. The worst part is that when I look up specific accounts, some are not there. I don’t know what criteria are used to determine which records can be accessed.
Has So Much Potential!
Being able to accept donations and having account management is a great start. In the near future, being able to view and manage the projects as well as volunteers would be a game changer!
Minimal functionality
It does a few basic things like account lookup, but overall it doesn’t do much.
Limited
Does the job when you need to look up a number, but the account data shown is extremely limited. I don't think they've updated the features in a few years.
Good app for credit cards
I would love to see the ability to accept cash or check donations as well. This would help us in the field not have to come back to the office to send a receipt to donor. Creates more back in work. All this does is accept credit card payments. If it weren't for that I'd give it 5 stars. Seems like it wasn't thought out very well before launching it. Love to see an update soon.
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Great for accessing contacts on the go
I really like having access to all of our donors and members from my phone. I can pull up address information in Apple or Google maps, and call people with the tap of a button.
