Nest User Reviews

Customer Experience

Positive experience24.3% of reviews
Neutral9.4% of reviews
Negative experience66.2% of reviews

~ Based on 4,502 written reviews from the US App Store.

What users say about Nest

Is Nest Safe?

Nest appears safe based on user ratings. AppsHunter Safety Score for Nest is 92/100.

This assessment is based on 2,564,294 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.4% of ratings point to a safe experience
3.2% of ratings suggest some concerns
6.4% of ratings point to a risky experience

~ Based on 2,564,294 App Store ratings for Nest.

Is Nest Legit?

Nest appears to be a legitimate app. AppsHunter Legitimacy Score for Nest is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Slow and full of pop ups

The app is slow to open. I get why, there has to be a cloud request for status of devices.

Worse than that is the perpetual pop up about connecting a Google account - never going to happen.

Even at 2 stars this is the best way to manage Nest devices. I wish Google would accept that and remove the nag screens.

Cherry on top is the App Store screenshot that still has the Nest Secure settings - a product they disabled years ago. Just a reminder of how great this was.
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Slow

Slow to load and respond,

Below average experience!

Nest isn’t as good as basic Honeywell. The app is touchy. For the money, buy a programmable from Walmart. Save money and Nest headaches.

BETTER than Google Home

Why mess with perfection? Nest app was/is great. I actually dumped $500 worth of Nest devices when I was forced to use Google Home instead of the Nest app. Google Home was too confusing to use. Now I hate everything about Google.

Hard to operate

I can’t figure out how to lower my thermostat at home or away

Not for non-techies

Too Complicated!!!
The concept is great. The software isn’t. I bought six Nest smoke and CO alarms and quickly came to regret it. The first clue was when I read in the Owners’ Manual that Google recommends that installation be done by a “professional”. Cmon! It’s just a make detector! But no, it’s also part of a spying network designed to give Google intimate information about you and your family and how you live. This is a downright scary piece of tech.
My original install took me most of a day for the six of them. About 60% on physical attachment and the remainder on setup. That worked out to almost 3 hours to setup the alarms once they were physically installed.
Then I made a big mistake. Two years after the original install I bought a state of the art mesh setup for my Wifi. All of a sudden the Nest Protects aren’t connected anymore. I have just spent another three hours getting them reconnected after powering through the dense support materials that Google provided. It was actually easy to do once you figured it out but getting there had me reaching for the Scotch bottle.
I’m an old fart but my first job in life was working for IBM on big mainframes. I understand computers and tech far better than most. And it still took me many hours to install a functionally simple piece of equipment. If I had to do it over again, I definitely would not do it. The small gain in functionality over simple smoke and CO detectors isn’t worth the aggravation.
Not recommended.
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Nice!

Wonderful! As described!

The best

Have used Nest for many years and appreciate the gentle reminders of when to change the filter. Excellent options available and easy to navigate through choices. Our Nest follows us whenever we move to a new home and Customer Service is always available for help with a new installation instruction. We love our Nest, and thank you very much.
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I really don’t need the nest app

Why is google home telling me I must use the nest app to set up my smoke detector? You don’t need two apps to run a smart home device. Google does not take home automation seriously, which is just ridiculous considering we’re talking about google.

Not capable of saving seasonal profiles

Learning mode doesn’t work and not good for dogs at home. It keeps trying to engage eco mode but I have dogs at home. Ever since Google took over these products and the app support isn’t good.

Slacking

It doesn’t show activity sometimes for about few hours .. quality has drop significantly .

Worst thermostat ever

Mine is on and it turn to 59. No there is no schedule set! Never is consistent. Complete junk!

It works but….

It works but there are better, cheaper options.

Needs more Usability

Not enough flexibility and usability. More user functionality needed

A little complicated to set up!

I’ve had Nest cameras for many years and I still can’t quite set them up as they were made to work, i.e recordings, zones. I’m pretty tech-savvy, but those cameras are a little more technical than I hoped. That being said, the images are pretty clear.

I also wish they made them in black. Because they are way too obvious perched on trees outside to cover different angles of the house. I would look around before rushing to buy the Nest ones!
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Awful

Hate it

Very Complicated

Disconnects all the time. Very complicated proceedure to reconnect.

Google sucks as have discontinued Nest

They bought a great product an the trashed it and then discontinued it within the life cycle of the the product - a smoke and carbon monoxide detector and alarm. Thanks so much for keeping my family so safe. Not!

App Keeps crashing

App keeps crashing

What happened?

I can no longer control my AC with this app.. I will lower or higher the temperature on the app and it does nothing to my AC.. it changes the temp on the app but nothing happens with my AC unit.. I now need to manually turn the knob.. please fix asap!! This use to work flawlessly.