Nest User Reviews

Customer Experience

Positive experience24.3% of reviews
Neutral9.4% of reviews
Negative experience66.3% of reviews

~ Based on 4,486 written reviews from the US App Store.

What users say about Nest

Is Nest Safe?

Nest appears safe based on user ratings. AppsHunter Safety Score for Nest is 92/100.

This assessment is based on 2,564,294 user ratings, with an App Store average of 4.6/5.

Safety Analysis

90.4% of ratings point to a safe experience
3.2% of ratings suggest some concerns
6.4% of ratings point to a risky experience

~ Based on 2,564,294 App Store ratings for Nest.

Is Nest Legit?

Nest appears to be a legitimate app. AppsHunter Legitimacy Score for Nest is 93/100.

Based on 93 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Very Complicated

Disconnects all the time. Very complicated proceedure to reconnect.

Google sucks as have discontinued Nest

They bought a great product an the trashed it and then discontinued it within the life cycle of the the product - a smoke and carbon monoxide detector and alarm. Thanks so much for keeping my family so safe. Not!

App Keeps crashing

App keeps crashing

What happened?

I can no longer control my AC with this app.. I will lower or higher the temperature on the app and it does nothing to my AC.. it changes the temp on the app but nothing happens with my AC unit.. I now need to manually turn the knob.. please fix asap!! This use to work flawlessly.

Not so good now

Since Google took over it seems to want to do its own thin and not what I want it to do.

Feeling Safe while at home or away.

Excellent equipment to have.

Scheduling

The scheduling is not user intuitive, what a pain. The rest is fine

Google now wants to fully track 24/7

Google requested a review right after forcing me to enable tracking to use an app while alarms are going off. I’m writing this review after the alarms for safety have been handled.

Steer clear

Went down hill as soon as google bought the brand. Don’t get stuck in this ecosystem now.

Most unreliable

It’s good when it works otherwise its overall performance is terrible.

Nest is better than Google Home

Nest is so much better than the Google Home version! I wish we could revert the Google Home cameras back to Nest!

Sensor issues

My two sensors stopped working can not get them back up and running! 😑

Nest app great for the nest camera it’s best app everything I can do especially when you need record

Nest app
Better then google app

Not very smart

This thing goes into economic mode all on its own
I guess it is trying to predict that I am leaving or something

Bad UI

The calendar on iPhone is not user friendly. You cant select midnight on Sunday. The slider bars are a bad UI choice. Slide once for temp and a second time for time? Seems easier to let the user utilize a scroll bar for temp and time. Won’t have issues with reaching the edge of the screen.

Password issue

I have spent .. no joke.. hours trying to reconnect a thermostat back to the NEST app and I am having trouble with finding the password field. There is no one to contact and this has become very difficult finding the password originally used
I am at a loss

Works Better

Much easier to use than Google Home. Being able to see the entire week on one screen makes programming so much easier.

Stop Nest Renew I don’t want it

I don’t want nest Renew. When you check your camera or thermostat it ask me do I want join. I click no and for some reason it joins. If the customers say NO that means NO. STOP ASKING IF WANT IT. I had to cancel multiple times.

Nest x Yale lock won’t reconnect

Never ending T026 (4060) error. This happened unexpectedly after the app went down for a few days. I deleted the app and then re-added it and have not been able to reconnect my lock to the app. I was able to reconnect another lock of the same variety but my main entry lock won’t reconnect. I’ve tried everything: hard reset, connecting a new Nest receiver, connecting via iPad, YouTube, Reddit articles, etc. The Nest folks are of no assistance. Essentially a waste of a $300 smart lock.
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Could do with some updates

It’s slow and limited in easy access to data. And integration with smart radiator valves etc would be good too. It was great 10 years ago.