Security deposit and fraud
Response from developer
Hi There, we’re sorry to hear about your imperfect experience with us, We take such concerns seriously and would like to understand the details of your experience. Please share your registered contact details and any relevant information regarding the issue. We will review the matter thoroughly and assist you accordingly. We look forward to hearing from you.
Worst Rental Experience with NestAway – Misleading Commitments, Excessive Charges, and Poor Support
False assurances are part of the problem. At the time of onboarding, I was clearly informed that proper car parking would be available. In reality, parking became a daily struggle. The space was either inadequate or poorly managed, and I consistently faced difficulties parking my vehicle. Eventually, the situation became so inconvenient that I was forced to park outside the premises, despite having chosen the property specifically based on the promise of proper parking facilities.
As the tenancy progresses, the situation only worsens. When it comes time to vacate, NestAway deducts another one month’s rent under the label of painting charges, regardless of the actual condition of the house. Customer care remains largely unresponsive, and raising complaints through their platform is intentionally complicated, making resolution nearly impossible.
The imposed six-month lock-in period further aggravates the experience. Vacating during this period results in significant financial loss. To make matters worse, updated agreements with revised terms are issued, and if a tenant does not sign them, NestAway assumes implicit consent and enforces the new terms, including rent hikes. This creates a never-ending loop where tenants are financially and contractually trapped.
Overall, the service reflects poor transparency, misleading commitments, and unfair practices. Based on this harsh reality, it is strongly advised to avoid NestAway’s services and learn from the experiences of others before making such commitments.
Response from developer
Hi Devashish Rajpoot, we’re sorry to hear about your imperfect experience with us. We’d like to take a closer look at this. Please share your registered details so we can check this for you.
Disappointing Experience with Unfair Deductions
What’s more concerning is that my experience is not isolated. A quick look at social media platforms reveals numerous similar complaints from other users, highlighting a pattern of unfair deductions and poor customer service. Despite this widespread negative feedback, Nestaway seems unresponsive to addressing these issues, which adds to the sense of helplessness for consumers.
The app itself may offer convenience for finding rentals, but these unethical financial practices overshadow any benefits. As a consumer, it’s disheartening to feel powerless against such unfair treatment. I strongly urge potential users to be cautious and thoroughly review the terms before engaging with Nestaway. Transparency and accountability need significant improvement for this platform to regain trust.
Response from developer
Hi Amit Gadaley, We’re sorry to hear about your imperfect experience with us. We’d like to take a closer look at this. Please share your registered details so we can check this for you.
Terrible experience
Within just two months of moving into the property, I was forced to vacate because the owner delisted the property. The owner had already informed Nestaway, yet Nestaway never communicated this to me. I kept asking for clarification while the owner was pressuring me to move out, and during this period I faced serious mental harassment and financial loss.
There is no clause in their agreement protecting tenants in such situations — the owner keeps the property, and Nestaway keeps their full service fee (one month’s rent) even though I barely got to stay for two months and had to go through a traumatic experience.
To make things worse, they deducted charges for house repairs that already existed before my move-in — despite me providing proof of this. They also deducted cleaning charges that were never mentioned before or in the signed agreement.
Throughout this ordeal, the area manager stopped responding, and the support team was unhelpful, taking days to reply or not responding at all. Nestaway seems to prioritize deductions and fees over fair treatment of tenants, and it genuinely feels like a scam when tenants are left to bear all the losses with no accountability.
Overall, this has been a highly unprofessional and distressing experience. I would strongly advise anyone in Bangalore considering Nestaway to think twice before trusting them with your money or peace of mind.
Response from developer
Hi There, We’re sorry to hear about your imperfect experience with us. We’d like to take a closer look at this. Please share your registered details, so we can check this for you.
Hassle-free Experience by Punit Kumar (Zonal Head at Nestaway)
What stood out most was his communication, not only keeping me updated every step of the way, but also working closely with my family in Mira Road to ensure everything was in order. It’s rare to find someone this reliable and detail-oriented.
Punit is truly an asset to Nestaway, and I sincerely hope his dedication and work ethic are recognized by his leadership. Highly recommend Punit & Nestaway ‘s Service when renting an house to get the best deal & support.
Response from developer
Hi Ashish, thank you for reviewing us. You made our day! If you are happy with our services, please recommend us to your friends/family and earn INR 2500/- rupees for every successful referral. For more details visit: https://bit.ly/3edFjg2
No refund of Security deposits- Worst experience
They’ll happily take a massive chunk of your money under the illusion of “service,” but when it comes time to support you—like when you raise serious concerns about your safety in the locality—you’ll get NOTHING. No support. No sympathy. And definitely no refund. You could be living in the most unsafe place ever, but as long as the owner says it’s fine, the app doesn’t care. Your deposit? Kiss it goodbye. They’ll sit on it like vultures on a carcass.
This app should be acting as a neutral platform treating both owners and tenants equally, but instead, it shamelessly sides with the owners every single time. It’s not a service—it’s a trap. Stay far, far away unless you want to pay a premium to be ignored and exploited.
Response from developer
Hi Alishu, we’re sorry to hear about your imperfect experience with us. We’d like to take a closer look at this. Please share your registered details, so we can check this for you
Avoid
P
Say no to nestaway
I received a contact number for the person who was supposed to show me around. The day before the visit, I called and discovered that the property had been off the market for over a month. To my surprise, the contact number belonged to a dealer from NestAway, not the owner as advertised. The dealer claimed he had other properties nearby and promised to call back within half an hour. My husband tried to reach him multiple times, but his line was constantly busy.
When I confronted him about the misleading listing, I learned that most of the properties posted as "by owner" were actually handled by NestAway agents. A couple of days later, I received another call from the agency, offering to find me a property if I was willing to pay them a commission.
This website is a complete scam and a waste of time. None of the properties listed are genuinely available, and it’s clear most of the reviews are fake. I’m just grateful I didn't make an advance payment for a property that was unavailable for over a month. Save yourself the trouble and hire a genuine agent instead of relying on this fraudulent app.
Response from developer
Hi Jannat Sorathia, we’re sorry to hear about your imperfect experience with us. We’d like to take a closer look at this. Please share your registered details, so we can check this for you.
Big scammers
Response from developer
Hi Fazil, we’re sorry to hear about your imperfect experience with us. We’d like to take a closer look at this. Please share your registered details, so we can check this for you.
Fraud
Still they did not refunded my security deposit
Response from developer
Hi Avishek Kumar Tiwari, we’re sorry to hear about your imperfect experience with us. We’d like to take a closer look at this. Please share your registered details, so we can check this for you.
Fraud charges applied while moving out
We booked a home for 25k rent + maintenance for which they later increased the rent. Weirds things while moving in:
1. Tenant has to pay for documentation and rental agreement
2. Irrespective of what date you give(even of you give their suggested date), the house is never ready on time. We hd the painting being done till 3 days after moving in. The repairs/maintenance went on for a month after moving in.
3. They will cheat you for any money they can get. For instance: as per the rule, you get a freshly painted house. But by their definition, balcony is outside the house, so its not included. You can get it done by paying more.
The list is long.
Similar experience while moving out of a very well kept and maintained flat:
1. If you house rent is 28k and the new quotes rent (for the person who would move in after you) is 40k, they will deduct 40k from security as painting charges.
2. They will come back with an outstanding from 2 years back (which you were asked to pay in cash directly to the society maintenance committee) stating that thats pending. Were you guys sleeping for 2 years if you think it was pending. Irrespective of if the maintenance committee confirming no dues from your end, they will torture you with calls and mails until you cave in.
3. If you are lucky enough to dig out 2 year old receipts, and ask them to return the amount, they will go deaf and dumb. It would be a herculean task to get them to respond.
Several other charges as such and no escalation matrix in place. We once had a call where i mentioned that i might have to file a case in consumer forum if this goes on the same way with no resolution, the support lady just chuckled. Thats the level of customer support you can expect.
Simply horrendous.
Response from developer
Hi Vivek! We want to have this matter looked into. Could you please share your ticket ID or House ID with us, by editing this review, so that we can connect to understand what went wrong?
Thanks to Faisal Ahmed for helping me out
From the very beginning Faisal Ahmed, demonstrated a high level of professionalism and technical expertise. He carefully listened to my explanation of the problem, asking thoughtful questions to clarify the situation and ensure he understood the issue from every angle. What impressed me most was his patience and calm demeanour throughout the entire process. I never felt rushed, and they took the time to explain each step they were taking, which really helped me understand the root cause of the problem.
In addition to his technical skills, Faisal was incredibly courteous and respectful. He made me feel comfortable and valued as a customer. What truly sets Faisal apart is his commitment to finding a solution. The level of dedication he has is something you don't always find in support associate, and I was grateful for his determination.
Response from developer
Hi Sairaj, thank you for reviewing us. If you are happy with our services, please recommend us to your friends/family and earn INR 1000 for every successful booking. For more details visit: https://bit.ly/3edFjg2
Great onboarding experience with constant support
Response from developer
Hi Sameer! Thank you for reviewing us. You made our day! If you are happy with our services, please recommend us to your friends/family and earn INR 1000 for every successful referral. For more details visit: https://bit.ly/3edFjg2
Apm was not responding the call and Faisal helped me to arrange a call back thankyou
Unprofessional company.
Response from developer
Hi Mithun! We want to have this matter looked into. Could you please share your ticket ID or House ID with us, by editing this review, so that we can connect to understand what went wrong?
Thank you Mr Tilak
I am happy :)
Pathetic experience + a lot of backend scam
Michael in the starting gave a 100 reasons to not give the house and after me giving persistent I got the house for rent. House cleaning and everything I got done, because Nestaway’s budget for getting the house cleaned wouldn’t be more than rs100.
2) stay was good
3) got a random eviction notice one day, even though I had called Nestaway agents 10-15 times asking them if rent will increase or if the contract would continue as getting houses in Bangalore is a struggle. After contract was finalised I got eviction notice plus call from 5 different random Nestaway agents stating random reasons why I just leave a) rent increased by 75% b) owner wants to sell c) owner wants to give to cousin and multiple others
Raghavendra, Sathish and multiple other folks said I need to leave in 3-4 days and said they would assist in the move out to which till date they haven’t either picked my call or helped with the listings.
Overall a scam of a company, pathetic experience and they not only scam people who want to rent but people who list their properties on Nestaway.
I would highly recommend Nestaway to remove such scam employees and be more customer centric. I would neither use Nestaway in the future for renting purpose and will neither list my properties.
Response from developer
Hi Bhaskar! We want to have this matter looked into. Could you please share your ticket ID or House ID with us, by editing this review, so that we can connect to understand what went wrong?
Relationship with Nestaway
I have been associated with Nestaway since 2019 and so far my experience has been pleasant. Nestaway has given me a peace of mind regarding maintaining my property and generating rental
income being living abroad.
Response from developer
Hi Indraneel! Thank you for reviewing us. You made our day! If you are happy with our services, please recommend us to your friends/family and earn INR 1000 for every successful referral. For more details visit: https://bit.ly/3edFjg2
