NestAway User Reviews

NestAway
NestAway
NESTAWAY TECHNOLOGIES PRIVATE LIMITED

Customer Experience

Positive experience49.4% of reviews
Neutral0.0% of reviews
Negative experience50.6% of reviews

~ Based on 87 written reviews from the US App Store.

Is NestAway Safe?

NestAway appears mostly safe based on user ratings. AppsHunter Safety Score for NestAway is 74/100.

This assessment is based on 170 user ratings, with an App Store average of 3.7/5.

Safety Analysis

69.4% of ratings point to a safe experience
4.1% of ratings suggest some concerns
26.5% of ratings point to a risky experience

~ Based on 170 App Store ratings for NestAway.

Is NestAway Legit?

NestAway appears to be a legitimate app. AppsHunter Legitimacy Score for NestAway is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Security deposit and fraud

Nestaway is the worst company to be honest. I have paid security deposit, instead of returning any money they are asking extra 5.5k from me. The notice period is coming as a shortfall of 14 days, but in the dashboard it is reflecting as 7 days extra! So they are charging extra money in the name of not serving notice period. They have also mailed me that they will take legal action if I fail to pay the money. Now coming to settlement charges, they are asking for unnecessary charges like extra one month charge for painting (low quality coming off easily), for cleaning (which is a basic necessity) they are deducting 2999, pest control (only 4-5 small cockroaches in the kitchen, hit spray will be enough) they are charging 1999, taps are in perfect condition they are still charging so much. Every time these fraud companies theatre us and rob money from us. I think now it is time we, the consumers need to take a stand and complain against them. Let us take legal action this time. I have found too many complaints against nestaway, I think its time to fight against this fraud company together. I have raised several complaints but no actions were taken. Better to take rented apartments by paying brokerage than relying on nestaway. Please don’t do this mistake like me. Go to google check reviews and then take decision. They are cheaters. I’m not the only one saying this. You can check google reviews. #boycottnestaway
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Response from developer

Hi There, we’re sorry to hear about your imperfect experience with us, We take such concerns seriously and would like to understand the details of your experience. Please share your registered contact details and any relevant information regarding the issue. We will review the matter thoroughly and assist you accordingly. We look forward to hearing from you.

Worst Rental Experience with NestAway – Misleading Commitments, Excessive Charges, and Poor Support

If you are looking for a housing service that perfectly demonstrates how not to treat tenants, NestAway stands out as one of the worst. The experience begins with a heavy upfront cost—one full month’s rent taken as brokerage—creating expectations of professionalism that are never fulfilled.
False assurances are part of the problem. At the time of onboarding, I was clearly informed that proper car parking would be available. In reality, parking became a daily struggle. The space was either inadequate or poorly managed, and I consistently faced difficulties parking my vehicle. Eventually, the situation became so inconvenient that I was forced to park outside the premises, despite having chosen the property specifically based on the promise of proper parking facilities.
As the tenancy progresses, the situation only worsens. When it comes time to vacate, NestAway deducts another one month’s rent under the label of painting charges, regardless of the actual condition of the house. Customer care remains largely unresponsive, and raising complaints through their platform is intentionally complicated, making resolution nearly impossible.
The imposed six-month lock-in period further aggravates the experience. Vacating during this period results in significant financial loss. To make matters worse, updated agreements with revised terms are issued, and if a tenant does not sign them, NestAway assumes implicit consent and enforces the new terms, including rent hikes. This creates a never-ending loop where tenants are financially and contractually trapped.
Overall, the service reflects poor transparency, misleading commitments, and unfair practices. Based on this harsh reality, it is strongly advised to avoid NestAway’s services and learn from the experiences of others before making such commitments.
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Response from developer

Hi Devashish Rajpoot, we’re sorry to hear about your imperfect experience with us. We’d like to take a closer look at this. Please share your registered details so we can check this for you.

Disappointing Experience with Unfair Deductions

As a user of the Nestaway app, my experience has been highly disappointing due to their unethical practices and lack of transparency, particularly regarding deposit deductions. After moving out, I was shocked to see unnecessary and inflated deductions from my security deposit. For instance, my electricity bill was ₹988, but Nestaway deducted ₹1100, with no clear justification for the additional amount. This kind of arbitrary deduction feels like an exploitative practice, leaving tenants frustrated and cheated.

What’s more concerning is that my experience is not isolated. A quick look at social media platforms reveals numerous similar complaints from other users, highlighting a pattern of unfair deductions and poor customer service. Despite this widespread negative feedback, Nestaway seems unresponsive to addressing these issues, which adds to the sense of helplessness for consumers.

The app itself may offer convenience for finding rentals, but these unethical financial practices overshadow any benefits. As a consumer, it’s disheartening to feel powerless against such unfair treatment. I strongly urge potential users to be cautious and thoroughly review the terms before engaging with Nestaway. Transparency and accountability need significant improvement for this platform to regain trust.
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Response from developer

Hi Amit Gadaley, We’re sorry to hear about your imperfect experience with us. We’d like to take a closer look at this. Please share your registered details so we can check this for you.

Terrible experience

My experience with Nestaway Bangalore has been extremely disappointing and stressful.
Within just two months of moving into the property, I was forced to vacate because the owner delisted the property. The owner had already informed Nestaway, yet Nestaway never communicated this to me. I kept asking for clarification while the owner was pressuring me to move out, and during this period I faced serious mental harassment and financial loss.
There is no clause in their agreement protecting tenants in such situations — the owner keeps the property, and Nestaway keeps their full service fee (one month’s rent) even though I barely got to stay for two months and had to go through a traumatic experience.
To make things worse, they deducted charges for house repairs that already existed before my move-in — despite me providing proof of this. They also deducted cleaning charges that were never mentioned before or in the signed agreement.
Throughout this ordeal, the area manager stopped responding, and the support team was unhelpful, taking days to reply or not responding at all. Nestaway seems to prioritize deductions and fees over fair treatment of tenants, and it genuinely feels like a scam when tenants are left to bear all the losses with no accountability.
Overall, this has been a highly unprofessional and distressing experience. I would strongly advise anyone in Bangalore considering Nestaway to think twice before trusting them with your money or peace of mind.
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Response from developer

Hi There, We’re sorry to hear about your imperfect experience with us. We’d like to take a closer look at this. Please share your registered details, so we can check this for you.

Hassle-free Experience by Punit Kumar (Zonal Head at Nestaway)

I’m based in the U.S., and managing property remotely isn’t easy without someone trustworthy — but thanks to Punit Kumar, Zonal Head at Nestaway, he ensured the entire process was handled flawlessly. He took complete ownership of my flat in Mira Road (Thane) — from police verification and document collection to tenant agreement and move-in coordination — all completed within the stipulated timeframe.

What stood out most was his communication, not only keeping me updated every step of the way, but also working closely with my family in Mira Road to ensure everything was in order. It’s rare to find someone this reliable and detail-oriented.

Punit is truly an asset to Nestaway, and I sincerely hope his dedication and work ethic are recognized by his leadership. Highly recommend Punit & Nestaway ‘s Service when renting an house to get the best deal & support.
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Response from developer

Hi Ashish, thank you for reviewing us. You made our day! If you are happy with our services, please recommend us to your friends/family and earn INR 2500/- rupees for every successful referral. For more details visit: https://bit.ly/3edFjg2

No refund of Security deposits- Worst experience

This app is a complete joke. Don’t be fooled into thinking it’s here to help you find a home, especially if you’re new to a city. The brokers tied to this platform aren’t here for you—they’re just like every other shady local broker out there. Worse, they act like the owner’s personal pet, only listening to them and completely ignoring tenants. You’re not a customer to them—you’re just a walking wallet.

They’ll happily take a massive chunk of your money under the illusion of “service,” but when it comes time to support you—like when you raise serious concerns about your safety in the locality—you’ll get NOTHING. No support. No sympathy. And definitely no refund. You could be living in the most unsafe place ever, but as long as the owner says it’s fine, the app doesn’t care. Your deposit? Kiss it goodbye. They’ll sit on it like vultures on a carcass.

This app should be acting as a neutral platform treating both owners and tenants equally, but instead, it shamelessly sides with the owners every single time. It’s not a service—it’s a trap. Stay far, far away unless you want to pay a premium to be ignored and exploited.
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Response from developer

Hi Alishu, we’re sorry to hear about your imperfect experience with us. We’d like to take a closer look at this. Please share your registered details, so we can check this for you

Avoid

Very lousy team. The first executive made tall promises, got the property uploaded on the website promptly and probably after meeting that target wanted to sleep. Would not care to respond, correct the mistakes in the entry for over a month! (Same case with the customer care emails), and eventually ghost me. And two months later I get an email you have a new RM and another email that your property is getting off boarded. To clear the confusion I call up the new RM who assures this cannot happen unless you request it (which I hadn’t) he promised to look into it, got me to write him an email and then lost after that. Customer again lost again too. I wonder are they lazy or just have anything personal against me?
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P

Im so grateful for Parvez Ahmed assistance with Nestaway he was always available to answer my questions and helped me find a great place!

Say no to nestaway

Recently, I stumbled upon this app while searching for a rental apartment in Navi Mumbai. After reading some seemingly genuine reviews, I booked a visit to a property in Sector 28, Vashi, which was listed as "posted by owner." I had high hopes and was even prepared to make an advance payment through the website. Fortunately, I chose to visit the property first.

I received a contact number for the person who was supposed to show me around. The day before the visit, I called and discovered that the property had been off the market for over a month. To my surprise, the contact number belonged to a dealer from NestAway, not the owner as advertised. The dealer claimed he had other properties nearby and promised to call back within half an hour. My husband tried to reach him multiple times, but his line was constantly busy.

When I confronted him about the misleading listing, I learned that most of the properties posted as "by owner" were actually handled by NestAway agents. A couple of days later, I received another call from the agency, offering to find me a property if I was willing to pay them a commission.

This website is a complete scam and a waste of time. None of the properties listed are genuinely available, and it’s clear most of the reviews are fake. I’m just grateful I didn't make an advance payment for a property that was unavailable for over a month. Save yourself the trouble and hire a genuine agent instead of relying on this fraudulent app.
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Response from developer

Hi Jannat Sorathia, we’re sorry to hear about your imperfect experience with us. We’d like to take a closer look at this. Please share your registered details, so we can check this for you.

Big scammers

I’m staying in Nestaway from past 1 year and faced lot of problems Never ever take a room with them because the customer service they are providing is very bad because I called them more than 6 time they solved the problem after 2 3 months. But for rent they will call you on the right time . Better you can take a room directly from any builders floor so that you can directly connect with owners. Nestaway you have to pay the rent prepaid every month in builders floor you can pay the rent after the month and also Nestaway will take a service charge of 10 k from you at the time of moving in better you can give that cash to some brokers and they will provide you good rooms also you can call them if you have any problems . In Nestaway if you call the salesman who gave the room to you they will tell I don’t know anything sir you call customer care that’s all they will say. So better don’t take the room from Nestaway u find a good broker and pay him he will help you to get a good room
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Response from developer

Hi Fazil, we’re sorry to hear about your imperfect experience with us. We’d like to take a closer look at this. Please share your registered details, so we can check this for you.

Fraud

Its better to go directly with owner and get your security deposit back I stayed in nestaway property for about 5 years Additional unwanted charges from my security deposit I would like to underline the point again that NESTAWAY DID NOT PAINTED THE HOUSE when i moved during 2019, Recently that is 10 or 11 months ago owner repainted the whole house as Nestaway did not contacted me or owner a single time for the maintenance (Though Nestaway is charging Fee for the same) ***************************************************************** I would like underline the point that in 2019 it was also mentioned by one of the nestaway area supervisor who assisted for my move in that Nestaway is not going to charge any painting charge as i got the non painted house where as i stayed in the same house for 4 years. As currently i have only the copy of 1st page of rental agreement policy page photo is not with me, If nestaway is having i would like to request to share it with me. later point nestaway policy might have renewed i missed to notice it as i was already having confirmation in my agreement. ***************************************************************** Now Im asking about this all from 9 days + continuously following up Nestaway always claimed that they still they did not get the refund back from owner but owner already refunded the money back on 11 June 2024. ************Summarizing*********** Now my concern is since i did not get the painted house from nestaway why i need to pay additional charges? Since im following up from 10 days nestaway did not respond me always borrowed time now you are claiming that house is now repainted by nestaway. The thing is why nestaway did not contacted me all these days? why they contacted me today after repainting ? Is it your strategy to steel money from customers ? or to make profit illegally ? Guys be careful when you go with Nestaway

Still they did not refunded my security deposit
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Response from developer

Hi Avishek Kumar Tiwari, we’re sorry to hear about your imperfect experience with us. We’d like to take a closer look at this. Please share your registered details, so we can check this for you.

Fraud charges applied while moving out

I have had utilised nestaway as a tenant for almost 2 years. One thing ghat i can say for sure that i would recommend it to an enemy who would lose his peace of life while moving in and moving out.
We booked a home for 25k rent + maintenance for which they later increased the rent. Weirds things while moving in:

1. Tenant has to pay for documentation and rental agreement
2. Irrespective of what date you give(even of you give their suggested date), the house is never ready on time. We hd the painting being done till 3 days after moving in. The repairs/maintenance went on for a month after moving in.
3. They will cheat you for any money they can get. For instance: as per the rule, you get a freshly painted house. But by their definition, balcony is outside the house, so its not included. You can get it done by paying more.

The list is long.

Similar experience while moving out of a very well kept and maintained flat:
1. If you house rent is 28k and the new quotes rent (for the person who would move in after you) is 40k, they will deduct 40k from security as painting charges.
2. They will come back with an outstanding from 2 years back (which you were asked to pay in cash directly to the society maintenance committee) stating that thats pending. Were you guys sleeping for 2 years if you think it was pending. Irrespective of if the maintenance committee confirming no dues from your end, they will torture you with calls and mails until you cave in.
3. If you are lucky enough to dig out 2 year old receipts, and ask them to return the amount, they will go deaf and dumb. It would be a herculean task to get them to respond.

Several other charges as such and no escalation matrix in place. We once had a call where i mentioned that i might have to file a case in consumer forum if this goes on the same way with no resolution, the support lady just chuckled. Thats the level of customer support you can expect.
Simply horrendous.
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Response from developer

Hi Vivek! We want to have this matter looked into. Could you please share your ticket ID or House ID with us, by editing this review, so that we can connect to understand what went wrong?

Thanks to Faisal Ahmed for helping me out

I recently had some issues as unnecessary late payment charges, Maintenance charges were imposed by nestaway on me , and I decided to contact support for help. I was fortunate enough to be assisted by a technical associate named Faisal Ahmed, and I can honestly say that the experience exceeded my expectations.

From the very beginning Faisal Ahmed, demonstrated a high level of professionalism and technical expertise. He carefully listened to my explanation of the problem, asking thoughtful questions to clarify the situation and ensure he understood the issue from every angle. What impressed me most was his patience and calm demeanour throughout the entire process. I never felt rushed, and they took the time to explain each step they were taking, which really helped me understand the root cause of the problem.

In addition to his technical skills, Faisal was incredibly courteous and respectful. He made me feel comfortable and valued as a customer. What truly sets Faisal apart is his commitment to finding a solution. The level of dedication he has is something you don't always find in support associate, and I was grateful for his determination.
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Response from developer

Hi Sairaj, thank you for reviewing us. If you are happy with our services, please recommend us to your friends/family and earn INR 1000 for every successful booking. For more details visit: https://bit.ly/3edFjg2

Great onboarding experience with constant support

I got property in less than one day , this morning I installed nest away and start searching for property - meanwhile Shilpa ( from NestAway ) reached me on WhatsApp chat filtering properties and arranging visits . My agreement got finalized and I’m happy to move in.

Response from developer

Hi Sameer! Thank you for reviewing us. You made our day! If you are happy with our services, please recommend us to your friends/family and earn INR 1000 for every successful referral. For more details visit: https://bit.ly/3edFjg2

Apm was not responding the call and Faisal helped me to arrange a call back thankyou

Apm was not responding the call and Faisal helped me to arrange a call back thankyou

Unprofessional company.

I am a homeowner and experienced unprofessional behavior with NestAway during the period I leased my flat with them. The bad reviews mentioned by homeowners are genuine and disregarded the reviews and went ahead with NestAway. Do not list your property with these guys unless you have no time and choice in selecting tenants. Even mails to senior management never gets a response.
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Response from developer

Hi Mithun! We want to have this matter looked into. Could you please share your ticket ID or House ID with us, by editing this review, so that we can connect to understand what went wrong?

Thank you Mr Tilak

Hello, Thank you so much for helping me the right way Mr Tilak , I only got a right service from you . If anybody needs any help only contact Mr Tilak he would resolved it immediately.Thank you so much again Mr Tilak
I am happy :)

Pathetic experience + a lot of backend scam

1) Right from getting the house to leaving the house was the most pathetic experience I had.
Michael in the starting gave a 100 reasons to not give the house and after me giving persistent I got the house for rent. House cleaning and everything I got done, because Nestaway’s budget for getting the house cleaned wouldn’t be more than rs100.

2) stay was good

3) got a random eviction notice one day, even though I had called Nestaway agents 10-15 times asking them if rent will increase or if the contract would continue as getting houses in Bangalore is a struggle. After contract was finalised I got eviction notice plus call from 5 different random Nestaway agents stating random reasons why I just leave a) rent increased by 75% b) owner wants to sell c) owner wants to give to cousin and multiple others

Raghavendra, Sathish and multiple other folks said I need to leave in 3-4 days and said they would assist in the move out to which till date they haven’t either picked my call or helped with the listings.

Overall a scam of a company, pathetic experience and they not only scam people who want to rent but people who list their properties on Nestaway.

I would highly recommend Nestaway to remove such scam employees and be more customer centric. I would neither use Nestaway in the future for renting purpose and will neither list my properties.
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Response from developer

Hi Bhaskar! We want to have this matter looked into. Could you please share your ticket ID or House ID with us, by editing this review, so that we can connect to understand what went wrong?

Relationship with Nestaway

Karthikeyan, my relationship manager at Nestaway was extremely thoughtful to connect with me and inquire about any existing questions or concerns. He was to the point and thoroughly professional in his interaction and took time to clear all my doubts regarding some of the processes and resolved all my queries. He does a great job!
I have been associated with Nestaway since 2019 and so far my experience has been pleasant. Nestaway has given me a peace of mind regarding maintaining my property and generating rental
income being living abroad.
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Response from developer

Hi Indraneel! Thank you for reviewing us. You made our day! If you are happy with our services, please recommend us to your friends/family and earn INR 1000 for every successful referral. For more details visit: https://bit.ly/3edFjg2

Good email support

Customer support from Pavani is awesome. She is prompt with responses.