Their customer care is useless and shipping unreliable
First order went fine and delivered next day. But soon with next medicine order, they showed their colors. Shipment date was 17th Aug, which was next day. Next day, it was showing 18th and showing order delayed. 18th passed, 19th came. They think they are delivering chocolates, customer service will tell its fine, it will reach. When I asked it is delayed, they say no it is showing 19 to me. Which is not possible. They are liars. Asked them to cancel the order and recorded the message. They promised refund in 24 hrs, I hope they are not lying. But highly irresponsible. Update: the order was not cancelled and I received the order on 20th. This was so late that I got 50% of medicines from outside already. So I lost money time and gained unnecessary hassle. That's what you get from trusting. The order ID is FY6A81B23E012CD14DA3
Off course just to update, they asked ID but did nothing. So it is all lip service no concrete outcome. Do not expect them to do anything. They will not cancel the order and will not refund you. The only way out, do not order from them.
Off course just to update, they asked ID but did nothing. So it is all lip service no concrete outcome. Do not expect them to do anything. They will not cancel the order and will not refund you. The only way out, do not order from them.
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DSDelhi sg
Response from developer
Hi User, We regret hearing about any customer's dissatisfaction. So that we can give this issue the proper attention, please confirm the order ID associated with it, we'll research it and get back to you.
Doctors call
When we upload the prescription then why there is requirement of doctors call?
DMdeepak meshram
Response from developer
Hi User, We regret hearing about any customer's dissatisfaction. So that we can give this issue the proper attention, please confirm the order ID associated with it, we'll research it and get back to you.
Good
Overall good
IInbakumarM
Response from developer
Hi User, Your feedback means a lot to us and we are grateful for sharing your experience about Netmeds.com on this review platform. We look forward to serving you again.
Absolute worst experience! Fake delivery timelines and pathetic customer service
If I could give zero stars, I would. Netmeds has completely ruined its reliability. Every single time you place an order, they display a fake, highly optimistic estimated delivery date just to trick you into confirming the purchase and taking your money. Once the order is placed, the reality sets in: absolute radio silence and endless delays. The dates shown on the app are entirely fictional. Medicines that are supposed to arrive in 2–3 days routinely get pushed back day after day, completely ignoring the fact that people order medicines because they actually need them on time.
Zero Accountability & Fake Tracking: The tracking status on the app gets stuck and stops updating for days. There is zero transparency about where your package actually is.
Useless Customer Support: Their customer service is hands down the worst. Whenever you manage to reach out to them regarding a delayed order, you are met with scripted responses ("your issue has been escalated") with zero actual resolution or willingness to help.
People buy medicines out of necessity, not for fun. Playing with healthcare timelines is unprofessionally reckless. Do yourself a favor and save your health and time by using any local pharmacy or a reliable alternative instead of falling for Netmeds' false promises.
Zero Accountability & Fake Tracking: The tracking status on the app gets stuck and stops updating for days. There is zero transparency about where your package actually is.
Useless Customer Support: Their customer service is hands down the worst. Whenever you manage to reach out to them regarding a delayed order, you are met with scripted responses ("your issue has been escalated") with zero actual resolution or willingness to help.
People buy medicines out of necessity, not for fun. Playing with healthcare timelines is unprofessionally reckless. Do yourself a favor and save your health and time by using any local pharmacy or a reliable alternative instead of falling for Netmeds' false promises.
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CRChimu raghu
Response from developer
Hi User, We regret hearing about any customer's dissatisfaction. So that we can give this issue the proper attention, please confirm the order ID associated with it, we'll research it and get back to you.
worst application for pharmacy
Absolutely pathetic service from Netmeds. It’s been 2 days and I still haven’t received my order. What’s even more frustrating is that every time I call customer support, a different executive picks up and gives me a completely different story. They keep saying, “We’ll resolve it soon,” but nothing actually happens. It feels like customers are being lied to just to get them off the phone.
If you can’t deliver on time or provide honest updates, don’t promise things you have no intention of fulfilling. A healthcare delivery service should be reliable, but this experience has been nothing short of a joke. Zero accountability, zero transparency, and terrible customer support. I definitely won’t be trusting Netmeds again.
★☆☆☆☆
If you can’t deliver on time or provide honest updates, don’t promise things you have no intention of fulfilling. A healthcare delivery service should be reliable, but this experience has been nothing short of a joke. Zero accountability, zero transparency, and terrible customer support. I definitely won’t be trusting Netmeds again.
★☆☆☆☆
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SSujith_02
