Absolute worst experience! Fake delivery timelines and pathetic customer service
If I could give zero stars, I would. Netmeds has completely ruined its reliability. Every single time you place an order, they display a fake, highly optimistic estimated delivery date just to trick you into confirming the purchase and taking your money. Once the order is placed, the reality sets in: absolute radio silence and endless delays. The dates shown on the app are entirely fictional. Medicines that are supposed to arrive in 2–3 days routinely get pushed back day after day, completely ignoring the fact that people order medicines because they actually need them on time.
Zero Accountability & Fake Tracking: The tracking status on the app gets stuck and stops updating for days. There is zero transparency about where your package actually is.
Useless Customer Support: Their customer service is hands down the worst. Whenever you manage to reach out to them regarding a delayed order, you are met with scripted responses ("your issue has been escalated") with zero actual resolution or willingness to help.
People buy medicines out of necessity, not for fun. Playing with healthcare timelines is unprofessionally reckless. Do yourself a favor and save your health and time by using any local pharmacy or a reliable alternative instead of falling for Netmeds' false promises.
Zero Accountability & Fake Tracking: The tracking status on the app gets stuck and stops updating for days. There is zero transparency about where your package actually is.
Useless Customer Support: Their customer service is hands down the worst. Whenever you manage to reach out to them regarding a delayed order, you are met with scripted responses ("your issue has been escalated") with zero actual resolution or willingness to help.
People buy medicines out of necessity, not for fun. Playing with healthcare timelines is unprofessionally reckless. Do yourself a favor and save your health and time by using any local pharmacy or a reliable alternative instead of falling for Netmeds' false promises.
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worst application for pharmacy
Absolutely pathetic service from Netmeds. It’s been 2 days and I still haven’t received my order. What’s even more frustrating is that every time I call customer support, a different executive picks up and gives me a completely different story. They keep saying, “We’ll resolve it soon,” but nothing actually happens. It feels like customers are being lied to just to get them off the phone.
If you can’t deliver on time or provide honest updates, don’t promise things you have no intention of fulfilling. A healthcare delivery service should be reliable, but this experience has been nothing short of a joke. Zero accountability, zero transparency, and terrible customer support. I definitely won’t be trusting Netmeds again.
★☆☆☆☆
If you can’t deliver on time or provide honest updates, don’t promise things you have no intention of fulfilling. A healthcare delivery service should be reliable, but this experience has been nothing short of a joke. Zero accountability, zero transparency, and terrible customer support. I definitely won’t be trusting Netmeds again.
★☆☆☆☆
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All most sem product
Bilkul sem product aata hai 5star Rate
Response from developer
Hi User, Please do share your query along with your contact details at cs@netmeds.com and our team will reach out to you at the earliest.
Quality and convenient
Good
Not reliable
I ordered a few medicines on May 13 which were supposed to be delivered on May 14. When I didn’t receive my order until May 16, I raised a complaint. My order didn’t get delivered on May 18 as well and the customer executives disconnected my calls on raising the concerns. This doesn’t seem to be a reliable source to order medicines. Highly disappointed.
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Terrible app for IoS
Please make the app work seamlessly for iOS or delete from the AppStore
It just keeps loading and reloading
Pathetic and amateurish
It just keeps loading and reloading
Pathetic and amateurish
Response from developer
Hi User, We are sorry that you feel this way. Please do share your query along with your contact details at cs@netmeds.com and our team will reach out to you at the earliest.
Fraud
Ordering a medicine is too difficult.
Scammer/Frauds
Hello Everyone, Do not buy any medicines from Netmeds, because these people are scammers who sells the medicine which are getting expire in 1-2 months. I had ordered thrice , all the times they have the same medicine with expiry dates and manufactures. When raised a complaint, they say there is no stock of current year date & expiry. But still they are selling the medicines even after multiple complaints. I have raised a complaint with consumer court, I hope this issue is been notified to all the people across our country. NETMEDS are FRAUDS, these people have no shame, they can sell anything for the sake of money. Please be aware, don’t see the offers and discounts and take a risk to your life and your family. STAY AWAY FROM THESE FRAUDS. Shame on you NETMEDS. Shame on you for selling the medicines which are getting expire.
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Very slow service
Very slow service in lab tests
Worst app! Worst cust service!!
It happened again! Previously, I lost my money & never received my meds (2yrs ago), i was living alone in a new place, suffering from high fever & no one to get me meds, so I ordered, waited , spoke to cust care, nothing n aftr a week, i just gave up!!!
Aftr two years, I thought things must have changed! I ordered again on feb 1st feb, hoping my meds would arrive as scheduled on 4th feb. I didn’t received any calls for delivery, or even messages (neither fron netmeds nor from Bluedart that was the courier partner) Then i called netmeds, the Cust service is worst, they had no proper information about the parcel, just kept saying we will reassign the delivery partner, then another cust executive said, “its your wish if u want to cancel of wait”, another reassured that it will arrive on 5th, then 6th .. it kept going, I even called bluedart, and they said the parcel is damaged n returned so u need to talk to netmeds again! (6th feb).. now the netmeds people said, yeah its returned and u need to place another order! The order was just showing “oit for delivery “ so neither can i cancel it, nor opt for COD For another order!! Plus my health condition isn’t good enough to leave the home. If i were not at home with family, this would have been my worst nightmare!!!
The worst possible scam app amd probably the world’s worst customer service
Aftr two years, I thought things must have changed! I ordered again on feb 1st feb, hoping my meds would arrive as scheduled on 4th feb. I didn’t received any calls for delivery, or even messages (neither fron netmeds nor from Bluedart that was the courier partner) Then i called netmeds, the Cust service is worst, they had no proper information about the parcel, just kept saying we will reassign the delivery partner, then another cust executive said, “its your wish if u want to cancel of wait”, another reassured that it will arrive on 5th, then 6th .. it kept going, I even called bluedart, and they said the parcel is damaged n returned so u need to talk to netmeds again! (6th feb).. now the netmeds people said, yeah its returned and u need to place another order! The order was just showing “oit for delivery “ so neither can i cancel it, nor opt for COD For another order!! Plus my health condition isn’t good enough to leave the home. If i were not at home with family, this would have been my worst nightmare!!!
The worst possible scam app amd probably the world’s worst customer service
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Response from developer
Hi User - We regret hearing about any customer's dissatisfaction. So that we can give this issue the proper attention, please confirm the order ID associated with it to cs@netmeds.com, we'll research it and get back to you.
India ki tatti pharmacy
Worst online pharmacy experience ever. Netmeds is a complete joke.
Netmeds has the worst customer service I have ever encountered. Calling it “customer service” is an insult to actual customer support teams. They don’t listen, they don’t care, and they clearly don’t take anything seriously. You raise an issue and all you get are copy-paste responses, false promises, and endless waiting. No ownership, no accountability, nothing.
The delivery service is beyond pathetic. Orders are delayed without any explanation, tracking is meaningless, and medicines just magically disappear. If you’re ordering something urgent, good luck — Netmeds clearly has no understanding that medicines are not optional luxury items. They deliver whenever they feel like it, if at all.
What’s worse is their attitude. They behave like they’re doing you a favor by taking your money. Complaints are ignored, escalations go nowhere, and follow-ups are treated like a nuisance. It feels like once they have your payment, you simply don’t matter.
Overall, Netmeds is careless, irresponsible, and completely unprofessional. If you value your time, money, or health, stay far away. There are many platforms out there, and Netmeds easily ranks at the absolute bottom. One of the worst services I’ve ever used — never again.
Netmeds has the worst customer service I have ever encountered. Calling it “customer service” is an insult to actual customer support teams. They don’t listen, they don’t care, and they clearly don’t take anything seriously. You raise an issue and all you get are copy-paste responses, false promises, and endless waiting. No ownership, no accountability, nothing.
The delivery service is beyond pathetic. Orders are delayed without any explanation, tracking is meaningless, and medicines just magically disappear. If you’re ordering something urgent, good luck — Netmeds clearly has no understanding that medicines are not optional luxury items. They deliver whenever they feel like it, if at all.
What’s worse is their attitude. They behave like they’re doing you a favor by taking your money. Complaints are ignored, escalations go nowhere, and follow-ups are treated like a nuisance. It feels like once they have your payment, you simply don’t matter.
Overall, Netmeds is careless, irresponsible, and completely unprofessional. If you value your time, money, or health, stay far away. There are many platforms out there, and Netmeds easily ranks at the absolute bottom. One of the worst services I’ve ever used — never again.
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Still product is getting listed which is not approved by WHo
Still product is getting listed which is not approved by WHO
Despite ban from delhi high court
Despite ban from delhi high court
NETMED’s Pages are not open
Please do something
Response from developer
Hi User, Please do share your query along with your contact details at cs@netmeds.com and our team will reach out to you at the earliest.
Very bad service
I was recommended this app and my first order was delivered successfully. However, since then I’ve placed multiple orders to the same Bengaluru address, and none have been delivered. Each time, customer care gives excuses, despite the address being well within city limits. I end up calling daily to follow up, but Netmeds seems to have no control over its delivery process, and customer care often misleads to escape responsibility. Although the estimated delivery time is 2 days, my orders are repeatedly returned after 7 days. I’ve placed the same item 3 times over 21 days, yet it still hasn’t been delivered.
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Response from developer
Hi User - We regret hearing about any customer's dissatisfaction. So that we can give this issue the proper attention, please confirm the order ID associated with it to cs@netmeds.com, we'll research it and get back to you.
Very poor experience
So worst experience
Response from developer
Hi User, We are sorry that you feel this way. Please do share your query along with your contact details at cs@netmeds.com and our team will reach out to you at the earliest.
Great
Great
Breeze!
Everything was easy as hell! What a fantastic service. Keep it up!
Useless app
I order few medicines which require prescription. As i am not in India my phone is not reachable and I requested the customer support to call me on an alternative number. They kept saying we will call you to confirm the order on the alternate number but I was just wasting my time. The customer support, let me tell you, is so rude like it’s not their business to understand the query and action accordingly. It is surprising how these people treat their customers. Also, the delivery time of netmeds is too much compared to other applications. And this is not the first time I am having such bad experience! Even last time they confirmed the order but delivery kept on getting delayed for days and I had paused using this application and resumed recently to have this experience. Never again!!
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Received expired medicine for baby
They sell expired medicine and i ordered for my kids. If i use it without checking, my kid has got serious issues. I saw the box dirty due to leak and hence i came to know all my medicine was expired. Their customer care also don’t accept the return.Never order from here.
Bad customer services
Total fraud
Not even responsible for service
Not even responsible for service
