Poor app and OK software
I am a user of practo from last 10 to 15 years, but I should say that this software is just ordinary and they charge very heavily for their ordinary software features. also, new integration are not there, but they don’t miss out on advertising on any of their platforms so that they can generate as much revenue as possible, so I would recommend to consider other softwares with similar features at less cost before selecting Practo
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Extremely Disappointing Experience – No Accountability, No Support, No Results
Our experience with Practo has been extremely disappointing and frustrating.
Before signing up, there are continuous sales calls and repeated follow-ups until payment for a package is received. However, once the payment is made, the level of responsiveness and support changes drastically.
Some of the major concerns we faced include:
• No single accountable executive to address concerns or resolve issues.
• Excessive focus on selling packages and upgrades, with multiple promises but no clear accountability for outcomes.
• Verbal commitments made during the sales process are often difficult to track later, especially when the concerned executive becomes unavailable or is no longer associated with the account.
• Despite investing significant amounts, we observed little to no measurable growth in business, and there was no ownership or accountability regarding performance.
• We noticed booking and lead-generation integrations appearing on our Google Business Profile without our explicit approval. This created confusion regarding the source of patient inquiries and raised concerns about lead attribution and billing transparency.
• Repeated emails, calls, and escalation requests often go unanswered or remain unresolved for extended periods.
Overall, our experience has been that the platform prioritizes sales over long-term customer support and relationship management. The lack of accountability, poor post-sales service, and unresolved operational issues have made this one of the most disappointing aggregator services we have worked with.
I sincerely hope the company improves its customer support structure, accountability mechanisms, and transparency for healthcare professionals in the future.
Before signing up, there are continuous sales calls and repeated follow-ups until payment for a package is received. However, once the payment is made, the level of responsiveness and support changes drastically.
Some of the major concerns we faced include:
• No single accountable executive to address concerns or resolve issues.
• Excessive focus on selling packages and upgrades, with multiple promises but no clear accountability for outcomes.
• Verbal commitments made during the sales process are often difficult to track later, especially when the concerned executive becomes unavailable or is no longer associated with the account.
• Despite investing significant amounts, we observed little to no measurable growth in business, and there was no ownership or accountability regarding performance.
• We noticed booking and lead-generation integrations appearing on our Google Business Profile without our explicit approval. This created confusion regarding the source of patient inquiries and raised concerns about lead attribution and billing transparency.
• Repeated emails, calls, and escalation requests often go unanswered or remain unresolved for extended periods.
Overall, our experience has been that the platform prioritizes sales over long-term customer support and relationship management. The lack of accountability, poor post-sales service, and unresolved operational issues have made this one of the most disappointing aggregator services we have worked with.
I sincerely hope the company improves its customer support structure, accountability mechanisms, and transparency for healthcare professionals in the future.
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Not approachable
I have been a loyal Practo user for more than a decade, and in the earlier years the platform felt much more doctor-friendly and supportive. It was easy to connect with the team and get genuine help regarding app-related issues.
However, in recent times the platform appears to have become highly commercialised for doctors. While we continue to pay for the services, concerns and grievances regarding app usage often go unheard. Most interactions are now limited to online communication, and the focus seems to be more on promoting additional Practo subscription plans and targets rather than resolving users problems effectively.
However, in recent times the platform appears to have become highly commercialised for doctors. While we continue to pay for the services, concerns and grievances regarding app usage often go unheard. Most interactions are now limited to online communication, and the focus seems to be more on promoting additional Practo subscription plans and targets rather than resolving users problems effectively.
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Review
Had an interaction with Mr Syed ibrahim at Practo . He was extremely polite, kind , calm ,and at the same time very professional. He guided me step by step and made the entire experience seamless, hassle free and amazing for me. Because of his assistance my profile got listed on Practo - something that would have taken me weeks to months myself !! But he did in few minutes . Highly grateful to him . And i highly recommends him. ⭐️⭐️⭐️🎖️
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Issue with Accessing Patient Reports & Prescriptions During Video Consultations on Practo Pro
Dear Practo Team,
I would like to bring to your notice an issue I am facing with the updated Practo Pro app. During video consultations, I am unable to access patient reports or navigate to the prescriptions page while the call is ongoing.
Due to this limitation, I am forced to disconnect the video call in order to view patient reports or check prescriptions. This significantly disrupts the consultation flow and affects the overall patient experience.
I kindly request you to look into this issue and resolve it at the earliest, as it is impacting day-to-day clinical workflow.
Please let me know if any additional details are required from my end.
Thank you for your support.
Best regards,
Dr. Suhas Sonwane
I would like to bring to your notice an issue I am facing with the updated Practo Pro app. During video consultations, I am unable to access patient reports or navigate to the prescriptions page while the call is ongoing.
Due to this limitation, I am forced to disconnect the video call in order to view patient reports or check prescriptions. This significantly disrupts the consultation flow and affects the overall patient experience.
I kindly request you to look into this issue and resolve it at the earliest, as it is impacting day-to-day clinical workflow.
Please let me know if any additional details are required from my end.
Thank you for your support.
Best regards,
Dr. Suhas Sonwane
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