Useless for Older IPhones
Response from developer
Thank you for your feedback. The iPhone X is no longer supported by the latest iOS26 version required for our app. As a result, you may experience issues when attempting to log in through the app on this device. As an alternative, you can still access your account via a web browser on your phone or another device. We appreciate your understanding.
Owner
Terrible tool - little information - had to log on to the main site for key information.
For an organisation this size I expected a bit more sophistication and that they would invest in a more usable tool - so outdated and not useable!
Response from developer
Thank you for your feedback. We are sorry to hear about your experience. We are constantly improving the app and adding new features. We would love to hear what key information you would like to see. If you could please contact us on 1800 888 223 or email contact@netwealth.com.au .
Owner
Bar graph
Response from developer
Thanks for your feedback! We passed your comments to our dev team, and a fix for the issue will be included in the update rolling out this Thursday night. We appreciate you taking the time to share your experience.
App failure
Response from developer
Hello and thank you for taking the time to share your experience with us. We're sorry to hear about the trouble you experienced with the password reset process and account access. This is not the experience we aim to provide, and we sincerely apologise for any frustration caused. While we'd like to assist you directly, we're unable to identify individual accounts through this platform. To help us resolve this issue for you, please reach out to our support team at contact@netwealth.com.au or on 1800 888 223. We appreciate your patience and hope to turn your experience around.
Terrible mobile experience
With the recent updates to the website it is now no longer possible to buy/sell from a mobile device as the page does not render properly. So these deficiencies in the app are all the more critical and the reason I am writing another review years after I wrote the first one.
If I could, I would move to a different platform to manage my investments. Unfortunately my financial advisor uses this platform and hasn’t given me an alternative.
Response from developer
Hi PollianaJ, thank you for taking the time to share your feedback with us. We're sorry to hear about your experience and are here to assist you with resolving the issue you are facing. Unfortunately, we're unable to verify your account details through the app store, but we'd love the opportunity to assist you directly. Please do not hesitate to contact us on 1800 888 223 or contact@netwealth.com.au, this will help us to investigate further and ensure we can provide the best resolution.
Account balance graph
Response from developer
We appreciate your feedback about the account balance graph only showing the current month. The account balance graph defaults to the last year, and you can change the date range by tapping on the calendar icon on the right hand side. If you are having any issues with this please contact us at contact@netwealth.com.au. Thank you for sharing your experience with us!
Terrible
And even with that said, the view only experience is also terrible. Fonts too small, too much unused space.
Basically pointless.
To actually do anything you need to use a desktop on the web.
Netwealth you’re meant to be a leader. Do Better!
Response from developer
We appreciate your feedback on the app’s functionality and design. Users can change the text size in their phone (from app version 2.3.0 onwards): https://support.apple.com/en-au/102453. We've introduced Activities which allows clients to approve or reject requests made by their adviser and we are working towards adding more transactional functionality. Your insights are important to us, and we’re committed to listening as we aim to enhance user experience. Thank you for sharing!
Not worth the trouble
Response from developer
We appreciate your feedback and understand your disappointment with the app's features compared to others. Currently our mobile app is a supplement to our desktop website, rather than a replacement. We are continuously working on improving features on our app. Thank you for sharing your experience, and we hope you find value in using the app in the future.
Can’t log in
Both methods work on the website but not the app.
Not a fan
Response from developer
Hello, we are sorry to hear that you are experiencing this issue. If you would like assistance please contact us on contact@netwealth.com.au.
Still can’t trade from the app!
Response from developer
Good afternoon, Thank you for your review. We appreciate the feedback provided surrounding the functionality of our mobile app and international share trading. We have formally recorded a complaint to register your concerns and should you wish to discuss this further, please do not hesitate to contact us on 1800 888 223 or contact@netwealth.com.au.
Limited functionality
Response from developer
Hi PollianaJ, we are re sorry to hear that we did not meet your expectations and we would like to thank you for your feedback.
Very limited functionality
Response from developer
Hello Vas fed, we're sorry to hear that we have not yet met your expectations and we'd like to thank you for your feedback.
Less than useless
The 1800 number just as useless as the website. I have never been able to speak to an actual human on the 1800 number.
Sorry, we are unable to set your password online. Please try again or contact Netwealth on 1800 888 223 for assistance.
Stay clear.
The only reason I use this rubbish is that my fund manager has moved their portfolio across.
Irritated forced user.
Bad app - won’t talk to the website
Doesn’t work
Response from developer
Hello Sam-i-sm, we're sorry you've encountered issues with logging in and thank you for your feedback. We're aware of this issue which we aim to resolve with a fix that will be implemented over the coming weekend.
Can’t login on iPhone
Response from developer
Hello TVO_258, we're sorry you've encountered this issue and thank you for your feedback. We're aware of this issue which we aim to resolve with a fix that will be implemented over the coming weekend.
Can’t login
Response from developer
Hello jezirwin, we're sorry to hear that you’re encountering this login issue. We'd like to help you and find out some more information, can you please give us a call on 1800 888 223 so that we can go through this together?
