Abandoned
Abandonware. Hasn’t been updated in about a decade so not adapted to the screen sizes of modern phones. I think this of an iPhone 3G or something?! No support
No longer works - end of support?
For years the Neurio app worked. Sure it has some quirks but it did work. Generac for whatever reason seems as though they stripped the neurio product of features and left it now most recently no longer operation. Historical is now no longer working. As of today, can no longer get a working live wattage.
The other generac PWRview app doesn’t function with the neurio at all.
There are several options out there to self monitor the neurio system locally. All sensor values are alive and well in the device webpage, so I guess home assistant is how I’ll use this next.
Would be awesome if generac would support the neurio product and put it back into a functional state.
The other generac PWRview app doesn’t function with the neurio at all.
There are several options out there to self monitor the neurio system locally. All sensor values are alive and well in the device webpage, so I guess home assistant is how I’ll use this next.
Would be awesome if generac would support the neurio product and put it back into a functional state.
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Worked great before Generac bought Neurio
It seems that Generac has severely decreased the performance of this application and service to the point of breaking it since purchasing it from Neurio. Is Generac phasing it out? If so I am considering switching to Sense.
If this is an example of Generac commitment to quality, I must reconsider my intention to purchase additional products from Generac
If this is an example of Generac commitment to quality, I must reconsider my intention to purchase additional products from Generac
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Return this product while you have a chance
The app for this product has went downhill substantially ever since Generac bought them out. 99% of the time you can’t see any of your historical data. when contacting support they tell you to log out and log back into your account. That never works and definitely not a solution for an ongoing issue. classic planned obsolescence at play. It’s more and more painful to get the data out of the device.
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Disappointing
The app is the bare-bones basic and really doesn’t offer a full perspective of how your system is operating. We’re struggling to get the tariff information updated and have been told that Generac does not include OPPD yet in their systems.
You would expect for a system of this cost that the app would allow you to switch modes remotely on the power panel and monitor and control load shedding options for the system.
Some investment to improve the app would certainly result in happier customers.
You would expect for a system of this cost that the app would allow you to switch modes remotely on the power panel and monitor and control load shedding options for the system.
Some investment to improve the app would certainly result in happier customers.
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The lights are on....but no one is home!
App hasn’t been updated in ages. History tab no longer works. No push notifications work any longer. Generac bought out Neurio but it’s clear they don’t intend on investing anymore in the product other than adding their name to the app. Only gives the basic usage information currently. I wouldn’t buy any Generac products based on this type of experience.
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No good on iPhone XR
Works ok on my old Samsung S5 but can’t get any functionality on my iPhone XR. It’s obvious that Generac bought this to engineer their own PWRVIEW product and has nothing for this old thing. Going to get the SolarEdge consumption meter and throw this thing away. At least I can reuse the CT’s.
Only getting worse
This device and app / web used to work well until generac took over, app is getting slower and slower, we have 4 of these devices and I wouldn’t recommend them to anyone, will probably remove them soon and replace with a different brand. I would give 0 stars if able!
The app is brutal
The app used to be ok, now it is terrible. The history page is just a blank screen everytime I try to go to it. This used to be cool and informative to view your power monitor data. What a waste of money to buy and install a power monitor that you can’t see any data.
Very poor performance
This device looses wifi signal steady and when I open the app I get no data available. I have a top
top if the line wifi mesh network in my house. Not one of my other devices looses connection. My router is also in the same room. Not recommend.
top if the line wifi mesh network in my house. Not one of my other devices looses connection. My router is also in the same room. Not recommend.
Getting worse every day.
I’ve used this app since it was owned by Neurio. It used to be great. Now it doesn’t work most of the time. It can’t load current data 80% of the time, and can’t load the history view now 99% of the time. Something is broken and they aren’t fixing it. Please fix it! Also, they still haven’t updated to fit the iPhone 11 or newer screen size, and that phone came out years ago.
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Poor quality and reliability
Having owned and used some other brands power monitor kit (sw & hw) I had relatively high hopes for this, but what a disappointment PWRview has been. I’ve got two of these in my home (2 transfer switch system) and haven’t seen a more buggy and unreliable system in a long time. This app is trash, plain and simple. Never could get two of the sensors to work in a single view (or any view for that matter). I’ll honestly rip the hole thing and replace it with a purpose-built and reliable monitoring package.
Avoid PWRview, it’s poorly designed, buggy, slow, and just plain trash.
Avoid PWRview, it’s poorly designed, buggy, slow, and just plain trash.
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Buy a mediocre startup company and let it die
Generac bought neurio, a mediocre startup with good hardware and mediocre app, removed features, made zero improvements, somehow made the app even slower and more useless, and clearly doesn’t care about existing or future users in this space. The app is total crap, works half the time, and website is still just as bad. Obviously, don’t buy this hardware anymore if you’re looking - try a different product with better functionality and app.
If you already have a neurio, great - you’ll get to see usage most of the time hopefully. But don’t expect much else. Or literally anything else.
If you already have a neurio, great - you’ll get to see usage most of the time hopefully. But don’t expect much else. Or literally anything else.
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Generac does not seem to care about quality
Generac is completely aware of issues with this app, I have spoken to them about it. They give it lip service and say they will fix, but they don’t even try as can be seen by frequency of releases. It’s probably safe to assume that if they don’t care about the quality of the app they probably also don’t care about the quality of their generators, so I will find another brand that cares. Very disappointed. Seriously it’s amazing that a major brand simply does not care about the propensity of one star reviews. Unbelievable.
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Now with added uselessness
The app has had all useful functions removed by generac. No appliance detection any longer. No granular data nor ability scale the reports in any useful way. My utility company gives me better graphical data for free. Total waste of money and time.
Does not work at all
App launches and only sits on a white screen have to use web version to see solar statistics
Piece of junk.
Doesn’t work a lot of the time. This app has gone way down hill.
Doesn’t work!!!!!!!
Fix this app. It takes forever to load and then zero data. I’ve deleted it and reinstalled and still same thing.
PWRview crap
I started using the app when I had a generator installed last November 2020. It worked initially but now does not. By the looks of things this has been a problem for a couple of years. I will leave this here and I’m going over to the generator review site and let the future customers know that generac is providing false advertising for part of their product.
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Use to be great!
When we installed our solar over a year ago we also got the Neurio and it worked great. It was informative and allowed us to track our power generation versus our power consumption. For while now, however, it has become virtually useless. Usually there is no data that comes and on the rare occasion data does appear it is complete gibberish. I understand it is now General. Do you care??
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