NFTA MetGo User Reviews

NFTA MetGo
NFTA MetGo
Niagara Frontier Transportation Authority

What users say

Top reviews

Thanks for the walk!

Literal braindead mouth breathers made this app. I love how the dumb little barcode randomly decides not to show up even though there’s $20 on my account.

Terrible app!

Where do I begin? Main issues: Can’t connect already purchased physical metro card to the app. No Apple Pay/PayPal/ Google Pay option. Lags way too much. And constantly logging you out of the app—for what?

Three security questions for what? It’s a metro card, not a checking account. I thought NYC was bad…Buffalo NFTA is worst!!

Fix your system.
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Booooo

This app literally never works. Consistently doesn’t show my scanner and then I have to count quarters on a moving bus to pay my fare.

Horrible Transit app

There are 2 types of transit apps. Premium, well built and programmed apps, and transit apps that are mid. This one is way worse than mid. Garbage. The UX is very cheap and poor, and transactions are not intuitive, sometimes double charging if not careful. The backend also is unreliable, returning Error Code 0 errors during peak hours. My advice if you only buy NFTA passes, use the Token Transit app instead.
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Failure

The nfta is far from a great system but this app is the least accessible and biggest waste of funding I’ve ever experienced ,

You have a 1 in 1000 chance to be able to login only for it to request your login at every menu

It does not accurately display funds on your account and if you’re a pal rider forget it the app refuses you because you’re travel entitlement is not adult.

Do better, this spits in the face of riders
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Difficult Waste of Time and Money

The app wouldn’t let me even browse anything unless I put money in, so I put in $15 assuming I could find a ticket or anything, but the only options it had were to buy passes for periods of time.

Terrible

The worst price of garbage ever put on this freaking store

hot steamy trash

give me my money back

The app is not reliable

You guys need to reevaluate this app because often happens that my app doesn’t work meaning when I try to scan it closes. It is embarrassing. Please fix this issue.

Doesn’t even open

I open the app and it immediately crashes

Fix the Glitch’s

This app works when it wants to, I’ve had several situations where I’m trying to get on the bus and it just says NOTIFICATION. I have over $77 in my account and the bus drivers look at me like I’m crazy because your app isn’t working. Please fix this immediately!!

Doesn’t work

i can’t even get it to open bruh

App is Terrible

Barcode Never Works correctly and your always holding up the line when boarding the bus to fix the barcode issues. $5.00 loaded on the app I can’t use

Absolute Worse App I’ve Ever Used.

I cant even log into the app and it doesn’t even let me know why I just get a “Notification” notice that keeps popping up. I use this app to get to work and I gotta stand there embarrassed knowing I have money in my account but the app isn’t doing anything but loading. I’ve used the transit app and there NFTA Feature to buy my tickets bc this app is a let down.
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Doesn’t Work

It literally stops letting me load passes, login, and refresh about once every few month and I just have to wait for it to work again. All I’m told online by the NFTA website is to have cash in case, but that’s literally ridiculous, if I have money on my account I should be able to use it.

Unreliable

This app does not work well. Several times a week I cannot load my barcode to ride the metro.

Worst App

This app is constantly having issues where it won’t load the QR code even if you have money on it. Awful app but fitting for NFTA which also the absolute worst

Worst app I’ve ever used

I’ve never left a review for an app before, but this one is so incredibly dysfunctional that I feel compelled to do so. The app is constantly glitching—always in uniquely debilitating ways that make every attempt to ride the bus an uneasy game of convincing the bus driver that I do in fact have enough money loaded onto my account to ride the bus. I finally decided to delete and reinstall the app to see if that might help things after three consecutive bus rides of complete inability to pay; this only made things worse. Now, I’m entirely unable to sign into my account and have to turn to bringing dollar bills for each ride when I have $30 (seemingly wasted) on my MetGo account. Who has dollar bills anymore? Certainly not me. I have to make a point of finding dollar bills each day now—all because this sad excuse for an app is hopelessly dysfunctional. Frankly, I’m dumbstruck. Just another instance of our city failing to seriously invest in public transit.
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Fake app

Idk how this app even operates, Upon trying to create a profile you just get a long loading screen with a pop up message that reads “notification” and nothing happens. US public transportation is a joke

this app never works

I have constant problems with this stupid app