Overcharged and ignored
I use reddy bikeshare. This app will not always register when a bike is locked to a station automatically. You’ll have to open the app and sometimes even press “end ride” manually if you want to ensure that you’re not still paying for time.
This has happened to me on multiple occasions. Where I’m being charged for time, long after I’ve already locked up a bike, and up until I remember to open the app. I was even charged extra for an incident where I had reported a broken lock.
I’ve reached out through the website and via email to see if there was a possibility of getting my money back at least for the broken lock situation. And while I didn’t expect the company to give me a refund, they didn’t even care to respond at all. Super frustrating.
This has happened to me on multiple occasions. Where I’m being charged for time, long after I’ve already locked up a bike, and up until I remember to open the app. I was even charged extra for an incident where I had reported a broken lock.
I’ve reached out through the website and via email to see if there was a possibility of getting my money back at least for the broken lock situation. And while I didn’t expect the company to give me a refund, they didn’t even care to respond at all. Super frustrating.
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Not good
They charging more money I rent 3 same day same time they charging me 3 time and the third was pay next day I don’t nkow it’s not good
Poor Customer Service
I had a lock problem with the bike. They called me saying that their field team will handle it at no cost. I explained that I couldn’t get back to the bike due to an emergency. Suddenly they charge me a $15 fine and temporarily suspended my account.
Please improve the app some 😩
I love the convenience of these bikes but nothing ruins your commute to work more than no bikes being at a hub/broken bikes. (Especially when it’s gage park and there should be plenty bikes) Not to mention the app is just not up to the standard it could be. I’ve had at least 3 times where the app just will not load or it logs me out while I’m trying to get home from work resulting in me having to walk 40 minutes home (big mood killer by the way)
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Won’t take my email
I tried my iCloud email address and my Gmail one and it says they’re not valid. I was hoping to use bikeshare in Buffalo New York today but I guess that’s not going to happen. So stupid.
