Quality is Down. Way Down
As a daily user I'm sincerely disappointed how frequently the bikes are broken and fail to unlock. Then an automated system charges your fines that the lovely customer service reversed. But then it happened three times in a week and I got my account suspended by THE SAME DEFECTIVE BIKE THEY SAID THEYD FIX THE FIRST TIME on a holiday. I’m also pretty sure charging my visa $17 for a fraudulent automatic fine of $8.50 is a violation of your merchant card agreement. Not sure why SoBi is taking money to provide no service. That seems a bit illegal. It’s giving grifter. It’s giving scent bird. I cannot call your customer service four times a week or risk fines and suspension. Do your jobs right. As a McMaster student I will be letting the MSU know we are not receiving the service level we’ve likely agreed to. Taking advantage of student cash and clearly not maintaining the network consistently is unacceptable. Do better.
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Bbrodeorodeo
Broken
Broken.
NNene565
Overcharged and ignored
I use reddy bikeshare. This app will not always register when a bike is locked to a station automatically. You’ll have to open the app and sometimes even press “end ride” manually if you want to ensure that you’re not still paying for time.
This has happened to me on multiple occasions. Where I’m being charged for time, long after I’ve already locked up a bike, and up until I remember to open the app. I was even charged extra for an incident where I had reported a broken lock.
I’ve reached out through the website and via email to see if there was a possibility of getting my money back at least for the broken lock situation. And while I didn’t expect the company to give me a refund, they didn’t even care to respond at all. Super frustrating.
This has happened to me on multiple occasions. Where I’m being charged for time, long after I’ve already locked up a bike, and up until I remember to open the app. I was even charged extra for an incident where I had reported a broken lock.
I’ve reached out through the website and via email to see if there was a possibility of getting my money back at least for the broken lock situation. And while I didn’t expect the company to give me a refund, they didn’t even care to respond at all. Super frustrating.
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Gga66ywabby
Not good
They charging more money I rent 3 same day same time they charging me 3 time and the third was pay next day I don’t nkow it’s not good
Jjowi2121
Poor Customer Service
I had a lock problem with the bike. They called me saying that their field team will handle it at no cost. I explained that I couldn’t get back to the bike due to an emergency. Suddenly they charge me a $15 fine and temporarily suspended my account.
F2freedom writer 2020
