Buggy app denies coverage
My spouse had no problem from an Android phone so I decided I should get around to signing up for myself (since it's my employer's coverage). I was shocked to find I was denied, because my coverage "couldn't be verified". When I checked my account details I discovered the app had advanced the month, day and year of my date-of-birth by exactly two each, which I can guarantee is not what I had entered; I might have issues, but I know my own birthday. :) So, unlike my spouse's seamless Android experience, I can't make use of the care my employer is paying for because I'm in some sort of "unverified" limbo with no response from Nice Healthcare Support. If you're paying for this service, which promises to be really useful, make sure you set it up well in advance of when you might need it in case you're caught by an app error that breaks your account.
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Easiest Healthcare Option
Having a video call and the practitioner come to me saved me so much time and money. Nice Healthcare should be top-of-mind in non-emergency situations!
Awesome
App easy to use, great communication, my MH intake visit was easy going. The lady was very kind and honest & I felt she had my best options in mind.
Very professional
Cathryn did great really informed me on a lot of things when it comes to pain relief felt very well taken care of
More than impressed
This is single handedly the best benefit we have added to our suite of services for our employees.
The BEST
Nice has been a huge blessing the times that we have needed health support..... we am so very grateful! We have been able to build relationships and all of the providers have been amazing
Very wonderful first time experience
Dr. Kate was very warm, professional and very helpful during our visit.
She took her time to listen and answer my questions. I will definitely use Nice moving forward as health needs/concerns arise.
She took her time to listen and answer my questions. I will definitely use Nice moving forward as health needs/concerns arise.
PT very helpful
Gained great exercises for post surgery!
App log in bug
Makes me reset password instead of log in every time. Please fix! Wonderful service otherwise
Awesome
My provider was so awesome and compassionate kind. Love nice!
Thank you!
Thanks, Yoori, for helping me this morning (on Mother’s Day!)! I always appreciate the care I receive through NICE! Every experience has been wonderful!!
Nice lives up to its name
I spoke with Carrie and she was amazing! She was very attentive and answered all my questions about my current health concerns. She was nice and warm and very pleasant to talk to.
Such a great option for families
We’ve loved using the nice services to get our littles our or selves checked out when sick! It’s so slick and the care teams have been incredible!
Neck injury
I love this Nice app. It’s all in the name: Nice!
Solid
Nice has been super convenient, even for someone who doesn’t get “sick” very often, they have a wide range of services that everyone can use. And the app itself is pleasant to navigate.
Yearly exams, total fail on setting appt. Not first time.
I asked for 2 days anytime, two weeks after they tell you to send dates that work, crickets until I ask again Andrea then they are scheduled out of my date preferences.
I love the services
Love this company. It’s so convenient and so easy to schedule and the people are just very professional.
APPROVED!
Very sweet people who just want your best interests at heart. Good pricing, willing to send coupons if not covered by their insurance. Genuinely a game changer! ❤️🙂↕️
PT
Great PT experience with Ashley!
Easy and thorough
We’ve used mice for my son and now myself. It’s so easy to set up and there have always been appointments available in a reasonable time frame. We’ve always had exceptional care from our caregivers and they’ve always been great at explaining what we have going on. Would highly recommend this service!
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