Complete Trash
This new version is nothing but a redesign. It made everything a jumbled mess where you have to search in multiple different places. Plus push notification alerts have not worked since this update. Absurd. What are these developers even doing? The entire NJ Transit organization from Kris down to the mail clerk is Incompetent.
Over a month since the last update was released. Just shameful.
Over a month since the last update was released. Just shameful.
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Not working
The app not working. At all at. iPhone 7
Doesnt work on ipad
Doesnt work on ipad
Worst app
It’s amazing how the quality of this app gets worse every year. I thought on my android it was bad but ever since getting the new iPhone the user experience has gotten significantly worse. The team that maintains this needs should be let go. Just use AI to create it. It would be better than this mess.
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The worst app!
I’ve been using the NJT app for many years, never had an issue with it. But since it was upgraded, there is ALWAYS a problem with it. Every week I have to deleted and open in again, when I ask for a code send to my email it takes for ever or never get it. It’s so frustrating and inconsistent!!!!!
Worse than ever, developers asleep at the switch
Buses disappear from the app minutes before their arrival, no warning, no explanation, no alert, leaving people stranded and unsure what to do. The maps and “view stops” features haven’t worked in months. If a bus is late by more than an hour, it will not show up in the tracking for the stop - you have to look at later stops and then do some math to figure out when the app “would have” guessed the bus is. Atrocious and easily fixable.
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Terrible UX
Coming from the Metro North app, this app trails behind. Why can’t I buy tickets directly from the trip scheduler? Why can’t I save a train I’m taking? When buying multiple tickets, activating them should be shown together, not separately. Why is it buggy when planning a trip. Why is there a welcome pop up EVERY TIME I open the app? Why aren’t activated tickets not in Live Activities? Not sure why this app received so many high ratings. Maybe people don’t take Metro North often. App gets a star because they’ve updated the UI, tells me it has an active developer team.
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How can it be this bad?
The old clunky app worked better than the newly updated app. Now when you buy tickets with it, it’s a gamble as to whether or not they will show up in the app after purchase. This creates an awkward train ride and an angry conductor.
Schedule !
How do I see a schedule from a station? The most basic need of a commuter.
Useless
What happened? Impossible to look up train schedules other than “now”.
Redesign isn’t getting better
I’ve tried to get used to the new redesign but it has genuinely not gotten better for me. What used to just list the local stations now automatically makes my starting location my current address, which is not helpful because then it just tells you to walk to a bus stop or train stop to get to the train station. Would love if I could set it to automatically select the nearest train station so I don’t have to manually enter it and find it on a long list every time.
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This app is awful
This app being 4.8 stars is a hit to the credibility of app stores rating. This app has always been Terrible and each update somehow makes it worse
UX needs some work
Listen, the UI upgrade was great. But the user flows are overly complicated. At the very least, give us the opportunity to buy our ticket from the trip planner section, not just view the route. I’m not sure the rider tools page is even necessary - you have duplicate links for service alerts, and for the trip planner itself.
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Not working
The app is not working on my I-pad.
Used to be better
Before the new update the app was easy and intuitive. Now after the update I have click like 3-4 times just to look at my favorite bus stop. Before had a favorite tab . My cache and over memory gets deleted randomly just inconvenient things always happens with this app. UI sucks honestly . Whoever approved it must not take the bus. But overall once you learn it’s okay . That’s why I put 3 stars
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Doesn’t show times/ correct times
It doesnt show the right times for stops and sometimes doesn’t show them at all. Missed my bus several
times because of this.
times because of this.
Took my money.
I purchased 3 tickets to MetLife for the World Cup. It was a ridiculous cost of $298. The app popped up an error message and it never issued the tickets but it took the money from my account. I had to buy 3 more tickets because it was the only way to get to the World Cup match.
Long story short, the money came out of my account, this was verified by my bank but NJ Transit said they never got the money so they never reimbursed me. Basically they stole the money.
Lucky for me, my bank refunded the money to me because they confirmed that the money went to NJ Transit. This took close to 2 months of back and forth and it was finally resolved by my bank. Not by NJ Transit. I’ve lost all trust in NJ Transit.
Long story short, the money came out of my account, this was verified by my bank but NJ Transit said they never got the money so they never reimbursed me. Basically they stole the money.
Lucky for me, my bank refunded the money to me because they confirmed that the money went to NJ Transit. This took close to 2 months of back and forth and it was finally resolved by my bank. Not by NJ Transit. I’ve lost all trust in NJ Transit.
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Worse than the old app
Whenever I think I’ve gotten to the bottom of this app’s deficiencies I notice new problems. 1) I used to be able to “favorite” a bus line leaving PA. So I could check the schedule for just my bus line. Now I have to wait for all the bus lines to load up then scroll down through hundreds of lines to find my own line. 2) the PA bus gate and door used to be marked clearly on the app, now it is completely missing. Anyone new to taking the bus would have no idea where to go. Something I didn’t realize until yesterday when I was trying to find alternate bus lines to get to my destination. 3) departure vision for the trains is a joke as it isn’t actual live reporting, so if your train is delayed you probably won’t see that actual info. This app seems to be made by people who have never taken mass transit.
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Poorly done update
Trip planning functionality decreased
My Alert system not working
Unable to set alert in my alert section. Please fix it asap. I need to receive daily alert for the bus route to make sure bus is coming on time.
