Needs fixing ASAP!
App will not let me purchase tickets which is very inconvenient
Won’t work
After using for more than a year, the app is now unusable because it won’t let me purchase any tickets, save credit card info, or access any bus ticket information.
Buggy app
Very buggy app. Location Services constantly runs in the background, even when the app isn’t actively being used, causing excessive battery drain. This needs to be fixed, as there’s no reason for the app to continuously access my location when it’s not in use.
using tickets shouldn’t need internet
penn station has bad service on the track level and even near the stairs. i shouldn’t have to buy my tickets outside to not get hassled on the train because your internet-dependent app can’t redeem a ticket i bought anywhere near the literal train i’m trying to use it for. also, add a dark mode. it’s 2026
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Keeps disconnecting for no reason
and removing favorite stations! Please have this app developped by someone who actually uses it and not an army of vibe coding bots….
Fix user interface
Horrible user inference not user friendly at all. Very confusing and needs a lot of work.
still getting ripped off for tickets
occasionally i’ll buy a ticket for the train or something when my service isn’t the best and sometimes it’ll buffer for a while at the payment processing screen before failing to complete the purchase and still taking my money. i don’t think i’ve ever gotten a refund for this issue and it’s been happening for years.
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Update sux
Every since the world cup came, someone thought it was wise to change the entire structure and design of this app and for that I say you should be fired!!! The app is hard to navigate for bus riders and does not accurately show the buses on the map nor the schedule. You raise our monthly prices, reduce bus routes, reduce buses period, and can’t seem to keep an employee happy if your life depended on it. I hate this transit system but i hate this app even more! FIX IT !
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Horror
The New app, introduces un May, is a total mess. Basically, it crushes every time I get to the bus terminal at Port Authority, exactly when I need it most. I de- and reinstalled many times. And, this is just the beginning of a long list of problems. Why do I have to go through an endless list of stops to identify the one I marked as favorite? Make it simpler and working as the previous one. Who needs all this stuff the app supposedly offers?
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Sign You Out Without Notice
They log you out without notice and make it difficult to log back in. Very frustrating especially when you are trying to get somewhere on time.
Old Version was so much better
The trip itinerary feature is a mess. First, it only shows you three options, please show us routes for more hours of the day at once. It doesn’t refresh without you exiting the trip itinerary and re-entering the data, so the live train updates are not able to be used. Lastly, it sometimes does not show all available options, missing potential transfer routes.
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Pathetic app
As a frequent user of the LIRR this app is pathetic. You can’t activate a ticket without an internet connection. Try that on the platform at Penn Station! Once the train departure time passes it disappears from the schedule - so once you’re on the train you can’t see the remaining stops or even what time your train is supposed to arrive so you know to get ready to get off. This seems like basic functionality that the JV programmers at NJ Transit couldn’t even figure out.
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Poor user flow. Just let me buy my ticket.
App demands you sign in to buy a ticket. Forget your password and it requires a verification code. Fair enough but sometimes it takes several minutes to send. By then, the enter code window has disappeared and you can't recover it and you have no choice but to request a new code. Then after 3 failed attempts, you're locked out and have to wait 15 minutes for a new code. Why do I even need an account to buy a train ticket? You know people used to show up, buy a ticket at the counter, and hop on the train without giving you my personal data. And you do understand people use this app while waiting for or already on the train- it's time sensitive. Fix this user flow or better yet just let me give you my money so I can take the train.
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Trip planning needs major work
This update lacks the ease of use to plan a trip on any other day but today. When a technology driven person has issues trying to find the train schedule that leaves my station to my destination tomorrow.
Please add train schedule button so we can plan the trip just by looking at my station and the day I am traveling.
Thank you in advance
Please add train schedule button so we can plan the trip just by looking at my station and the day I am traveling.
Thank you in advance
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Awful
This app makes me want to die.
Improvements needed for bus riders
In trying to find bus arrival times, schedules are not as user friendly as it is for train schedules. The 139 schedule is a PDF—the entire weekday and weekend schedule is displayed in tiny font size that makes it impossible to locate your stop and the expected time of arrival. Also, the monthly bus pass has a large QR code that can be expanded, yet the zone number is very small that the drivers struggle to see it, which slows down the boarding process.
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Filthy app even more super rude drivers
First of all ,this is a filthy app.The drivers operating,need class .If you switch a phone and try to configure the app ,best of luck with that.
Buses goin empty and never stop
Always late
Removed feature in new UI
Please bring back the feature that shows the arrival time for all train stations when planning a route.
Can’t buy train ticket directly through app
I can only buy light rail, not train or bus tickets which means I need to use web ticketing
