Great team
Awesome team at Waipapa store 👍
Post purchase feedback
Great app
Click and collect
But who is PRG?
Graeme
Why don’t you have Apple Pay everybody else has Apple Pay except Noel Leeming it saves me having to fill in all my details every time
Easy to follow & order
The local store can be so busy and staff not that helpful. Super easy to click & collect.
Easy peasy
Nice easy intuitive website plus they hold my gold card info to get the gold card discount
Chromebook
Just buying one for my my youngest Mokopuna for her first year of High School. Online shopping is so easy. Thank you and Merry Christmas.
Great
Very simple to use
Price matching
I queried through the online chat about price match and after verifying the price was given the promotion code. All within a few minutes. Such an easy, user friendly process. So happy with this experience and my purchase.
Bad service
I’m a loyal customer of Noel Leeming and recently bought a FoodSaver machine for $489.99 at the Ormiston branch, without the additional 1-year warranty. Two days later, I found the same product at Farmers for only $299.99.
Trusting your price match policy, I returned to the store requesting a refund of the price difference. Shockingly, I was told that I’m not eligible for a refund unless I had purchased the extra warranty. When I asked to return the product instead, I was told it couldn’t be returned if opened—even though it had only been two days.
Thankfully, the item was still sealed, so I got a full refund. But instead of refunding just the $190 difference and keeping a loyal customer, you refunded the full $489.99 and lost my trust completely.
This experience was extremely disappointing, and I will not be returning to Noel Leeming again.
Trusting your price match policy, I returned to the store requesting a refund of the price difference. Shockingly, I was told that I’m not eligible for a refund unless I had purchased the extra warranty. When I asked to return the product instead, I was told it couldn’t be returned if opened—even though it had only been two days.
Thankfully, the item was still sealed, so I got a full refund. But instead of refunding just the $190 difference and keeping a loyal customer, you refunded the full $489.99 and lost my trust completely.
This experience was extremely disappointing, and I will not be returning to Noel Leeming again.
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Easy Peazy
Superbly easy to find what I wanted, check reviews and checkout.
Purchases
I can’t see my purchases in the app it’s been few months and it keeps saying we have been notified about this issue and are working on it. It’s really frustrated when you have to download or send invoice
CCTV Camera
Quick and easy way to purchase with this app without any hassle being in queue. Hope to receive product in same manner
Purchase
Easy to follow online instructions, it was painless.👍
Credit Card
Awful payment system
Easy to use
Kept items in my cart from my when I was logged into my lap top to my phone app so I didn’t have to start again.
Best service always
Very fast handy and secure Neol leeming is my favourite stores since 2007
Excellence in Customer Service
There are times when you want the customer service experience, but there are times. When know exactly what you want, and just want to walk in, pick up and leave.
This app allows exactly that. I still get fantastic customer service, whilst waiting for my purchase to be retrieved. However I don't need to field the sales pitch.
So for me this is perfect.
Thank you for providing excellent service, to meet and exceed your customers requirements.
This app allows exactly that. I still get fantastic customer service, whilst waiting for my purchase to be retrieved. However I don't need to field the sales pitch.
So for me this is perfect.
Thank you for providing excellent service, to meet and exceed your customers requirements.
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Random issue when ordering
Sometimes when placing a click and collect order through the app something goes wrong and for some reason your second name and phone drops off the order details that go to the store. When you go to pick up the order in store, you get a massive lecture from the staff about how it’s not a good idea to not put your second name (even though I know for a fact that it was there when I placed the order). The staff don’t believe me and always try to put the blame on me. It’s really annoying and I hope the dev team can look at fixing this. It may have something to do with having a membership group added to my account.
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Best dealership.
Excellent customer service.
