Disappointed
When I read about Nomad, I thought this is great. Finally somebody with good Internet..I finally got my box after a month of waiting and nothing but trouble ever since and if y'all need help I'd like to apply for a job because the people that work for y'all are awful. I text him this morning at 8:34 and said I needed help again and it's just now 5 o'clock when I'm getting a response I think you might've been a good company but I believe it's your help is hurting yall.. I need a job. Just tell me how to apply. I'll be glad to help you.
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Horrible Service
Customer & Tech Support
Don’t do it!
I do not recommend this company for these reasons:
1. I placed my order and was immediately billed for my service, despite the modem I ordered being out of stock. I had to reach out to them to find out it was out of stock when I never received my modem. I then had to wait for a different modem to be sent to me. I did not receive credit for the time without service.
2. My online portal account never worked. I could sign in but my account was never linked to my profile so I could not manage my bill.
3. You cannot speak to anyone over the phone.
4. Chat agents frequently disconnect the chat when you request a supervisor.
5. The speeds are terrible. I got the 100mbps service and my speed rarely exceeded 20mbps.
6. They added a $24.95 charge to my monthly bill with no notice for “premium modem support”, saying I received an email telling me I would be charged unless I opted out. I received no such email, and could only opt out after filling out a form online. The chat agent could not remove it for me. I did not receive credit for this charge.
7. I canceled my service through a link given to me by a chat agent. I returned my modem per the instructions. Ten days after I canceled my service I was billed again.
1. I placed my order and was immediately billed for my service, despite the modem I ordered being out of stock. I had to reach out to them to find out it was out of stock when I never received my modem. I then had to wait for a different modem to be sent to me. I did not receive credit for the time without service.
2. My online portal account never worked. I could sign in but my account was never linked to my profile so I could not manage my bill.
3. You cannot speak to anyone over the phone.
4. Chat agents frequently disconnect the chat when you request a supervisor.
5. The speeds are terrible. I got the 100mbps service and my speed rarely exceeded 20mbps.
6. They added a $24.95 charge to my monthly bill with no notice for “premium modem support”, saying I received an email telling me I would be charged unless I opted out. I received no such email, and could only opt out after filling out a form online. The chat agent could not remove it for me. I did not receive credit for this charge.
7. I canceled my service through a link given to me by a chat agent. I returned my modem per the instructions. Ten days after I canceled my service I was billed again.
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Disappointed/Horrible Customer Service
I purchased my Modem and paid it in Full in May, once I received I was super excited I needed mobile internet for the work that I do, however I have had nothing but issues, and thier customer service is horrible you send emails requesting help you get a ticket number they never respond too, try the live chat another ticket number for months my internet was not working and I was still being charged. Finally I get a hold of someone in Sept they swap out my modem because apparently it was not working and when I receive the new one I had issues connecting again the customer service was horrible, another ticket number . Eventually I was able to get help and we were able to connect . I then placed my device on hold as I am traveling and did not want to pay for service I was not using and now I’m getting emails saying if your not going to connect you will need to send back the modem, a modem I paid in full and service they provide to suspend coverage temporarily. So honestly I’m not happy, and numerous times I’ve emailed and asked them just to help me resolve my issues with the product I paid too much for the equipment to not get the service I paid for and deserve.
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Terrible
The app works fine I suppose, but the company is absolutely terrible. Got a box thinking it would work where I’m currently living but I didn’t get signal, no big deal I’ll send it back. Sent it the box back told them what happened and they sent me an email saying my account was canceled. Then a few weeks later they charged my card, for $40 more than what they said it would cost by the way. Their billing phone number routes you to no one, just says to fill out an “AI ticket”. I filled out multiple, sent emails whatever I could do never heard from them and got charged again. Finally switched the card on my account to one I could freeze and after months I finally got a response and another email saying my account is canceled, again, and that I would receive a refund, still haven’t seen a refund in more than a month.
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