By far the best app I have used.
I have been using Noom Vibe for 774 days now, and besides getting gift cards it gives me motivation to just move and stay healthy. If I find I'm not going to reach my goal I take a short walk and walking is easy and very good for our bodies. I only wish it would link with my Fitbit so I didn't have to keep my phone on me always. Love this app and have gotten several gift cards.
Always something to do and motivate me to keep moving and stay healthy
Always something to do and motivate me to keep moving and stay healthy
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Great app
I like the exercise videos also meditation videos I listen to them
Major Support Issues
The app is fine until something goes wrong.
I redeemed points for a gift card that never arrived. I submitted multiple support tickets through the official in-app support form and received confirmation emails with ticket numbers.
Weeks later, Noom Vibe told me they had no record of my previous support requests.
I even submitted a new ticket as a test, immediately received another confirmation and ticket number, and they still refused to explain the discrepancy or investigate. Instead, they closed the case.
Eventually I received the gift card, but the support process was frustrating and unreliable. If you’re going to offer rewards, there needs to be a support system customers can actually rely on.
I redeemed points for a gift card that never arrived. I submitted multiple support tickets through the official in-app support form and received confirmation emails with ticket numbers.
Weeks later, Noom Vibe told me they had no record of my previous support requests.
I even submitted a new ticket as a test, immediately received another confirmation and ticket number, and they still refused to explain the discrepancy or investigate. Instead, they closed the case.
Eventually I received the gift card, but the support process was frustrating and unreliable. If you’re going to offer rewards, there needs to be a support system customers can actually rely on.
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Gift card
I’ve written in twice, but I haven’t heard anything back. I haven’t gotten my last gift card
No longer in service?
Not getting gift cards I request. Hoping it’s temporary.
