NordLocker Reviews: Is It Legit?

Customer Experience

Positive experience9.6% of reviews
Neutral9.2% of reviews
Negative experience81.2% of reviews

~ Based on 239 written reviews from the US App Store.

What users say about NordLocker

Is NordLocker Safe?

Not enough ratings yet to assess NordLocker.

Is NordLocker Legit?

NordLocker: Private Cloud appears to be a legitimate app. AppsHunter Legitimacy Score for NordLocker is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Lacks basic functionality

Doesn't have folder sync on PC. Default folder is in C drive and cannot be changed.

Response from developer

Hi there! Thanks for sharing this feedback. We understand how important folder sync and choosing a different default location can be. Your suggestions have been forwarded to our product team. For help with your setup, visit https://support.nordlocker.com/hc/en-us. - P.B.

Update terrible

Due to a new update you can no longer download items to your photo app. Why take out that functionality?

Response from developer

Hi there! We’re sorry the update disrupted saving files. We understand how inconvenient that is, and we’ve passed your feedback to our product team. If you need help, please reach out at https://support.nordlocker.com/hc/en-us. - P.B.

Weder auf Mac noch iOS nutzbar

Passwort lässt sich trotz Eingabe des 25-stelligen Codes nicht ändern. Zugriff auf die Daten nicht möglich. Trotz Meldung dass Änderung erfolgreich war. Hier muss Nord fixen. Deswegen nur 1 Stern.

Response from developer

Hallo! Es tut uns leid, dass Sie keinen Zugriff auf Ihre Daten haben. Bitte wenden Sie sich an unser Support-Team unter https://support.nordlocker.com/hc/en-us und teilen Sie die Details mit. Wenn Sie bereits ein Ticket haben, aktualisieren Sie bitte Ihre Bewertung mit der Ticket-ID. -L.L.

Useless

I downloaded this thinking I could use it to transfer files from my mac to my phone and vice versa. Turns out, there’s a “Cloud Password” that no matter how many times I reset it it would return a “something went wrong. Try again later”. Oh yeah, something went wrong? That’s all the info you can give? It’s beyond frustrating. I’m a new subscriber too and was excited to use Nord’s extra “features”, which they sold as part of the complete package. Turns out it’s just to fool people to opt for the higher tier. HOW THE HELL DO YOU EVEN USE THIS?!
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Response from developer

Hi there! We’re sorry for the frustration with the Cloud Password setup. Please try several suggestions available here: https://support.nordlocker.com/hc/en-us/articles/360015151637-Unable-to-log-in-to-NordLocker. If the error continues, could you message our support team at https://support.nordlocker.com/hc/en-us? They’d like to help you out. -D.S.

Disappointed

Hasn’t worked for weeks now, you open the app and it immediately closes. NL I won’t be renewing any subscription.

Response from developer

Hi there! We’re sorry for the trouble. Please try updating NordLocker and restarting your iPhone. If it still sends you back to the first screen, could you message our team at support@nordlocker.com or support.nordlocker.com so they can help investigate? - P.B.

Supposed to be included w/subscription

This is supposed to be usable with my three year subscription it’s downloaded but overtime I try to open the app it crashes &I’ve already reset my phone so it’s not iOS

Response from developer

Hi there! Sorry you're dealing with this. Please try reinstalling NordLocker and making sure iOS and the app are fully updated. If it still happens, could you message our team at support@nordlocker.com so they can help? - P.B.

Ca interrompe sur iphone

Les photos 1000 photo ne veulent pas passer apres plusieurs essais, donc obliger de rester devant le tel

Response from developer

Bonjour ! Nous sommes désolés pour ce désagrément. Pour un lot aussi important, veuillez laisser l'application ouverte pendant le chargement. Si le problème persiste, pourriez-vous nous contacter à l'adresse support@nordlocker.com afin que nous puissions l'examiner avec vous ? - P.B.

Nice system, could use more features.

NordLocker itself is quite a well designed app. I’m able to easily transfer files cross device, and keep information safe. It appears to be very secure and surprisingly responsive. Having to put in your cloud password for every login can get annoying at times, but realistically it’s helping keep my information safe. I would like to see more features on IOS and IPad OS to make the overall software more useful, such as a dedicated photo locker.

TLDR: This app is useful if you are looking to quickly and efficiently transfer files cross device in a secure way, or to store files from multiple devices in the same space for later access.
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Response from developer

Hi there! Thanks for the thoughtful review and for highlighting security and cross-device ease. We appreciate your idea for a dedicated photo locker on iOS and iPadOS, and we’ve passed it along to the product team. - P.B.

Crashes

App crashes as soon as I try to open it, always!

Can’t open

The app doesn’t even open. Before even seeing a login screen, or any actual content of the app it crashes. I see a solid background color, that’s it, then crash. Every single time.

Doesn’t work

It doesn’t work on my iPhone, press the button and it goes back to the first screen. I pay imo a lot of money for these apps apparently I need to look into changing to a different service.

Bastante limitado

No está mal que te incluya esto con la suscripción premium. El problema es que al final solo lo puedes usar como almacén de datos y poco más porque por ejemplo podría estar bien poder ver los vídeos directamente desde la aplicación pero a la mínima que superan los 50 MB, ya no te sale una previsualización.
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NordLocker

Your need to update NordLocker right now it’s no good , always want put my password and only upload one photo at a time, so delete my pay account, please update NordLocker

Works well but basic.

Works good as a basic cloud storage solution and it’s great that it offers end to end encryption. But lacks features, such as a dark mode, auto upload photos category, seeing the properties/data of files and photos, cropping etc. Needs cooking.

Response from developer

Hello! We’re happy to hear the cloud storage works well for you and that the end-to-end encryption is valuable. We understand that there are features you feel are missing. Rest assured, we’re constantly working to enhance the user experience, and your suggestions will be taken into account as we plan future updates. -G.S.

This is not what I thought I was getting.

False advertising

Missing iOS Integration

The use case for most users (if not a majority then a significant minority) requires full integration into iOS (ie native Apple file provider support). Without it the app is severely handicapped. If it’s not #1 on Nord’s roadmap for the Locker app it really needs to be moved up. Besides that one glaring gap, it’s a perfectly functional app and the actual service behind it is fantastic.
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One major gripe

I wish you could view the photos in a gallery without having to load them one by one

Terrible

Terrible experience using this app. One my subscription is up in two years I will be retiring Nords platform. From failed uploads, screen locking, etc.

Still feels like it is a Alpha product

The functionality is still as basic as it gets, after all this time. I still haven’t figured out how I can move a file/image from one folder to another. The app feels sluggish and as unpolished as it gets.

Response from developer

Hi Dirk, thank you for sharing your thoughts with us. We’re sorry to hear that the app hasn’t met your expectations and that you’re running into difficulties. Our support team would be glad to look into this with you and guide you through the available options. Please reach out to them at support@nordlocker.com so they can assist further. -P.B.

Changer la langue

Bonjour, pouvez-vous rajouter la langue française pour cette application dommage que vous ne l’ayez pas fait alors que les autres présentent la langue française

Response from developer

Bonjour. Nous sommes sincèrement désolés pour ce désagrément. Nous transmettrons vos commentaires à l'équipe concernée. Merci beaucoup pour votre contribution. -N.F.