NordLocker User Reviews

Customer Experience

Positive experience9.7% of reviews
Neutral9.3% of reviews
Negative experience80.9% of reviews

~ Based on 236 written reviews from the US App Store.

What users say

Is NordLocker Safe?

Not enough ratings yet to assess NordLocker.

Is NordLocker Legit?

NordLocker: Private Cloud appears to be a legitimate app. AppsHunter Legitimacy Score for NordLocker is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Useless

I downloaded this thinking I could use it to transfer files from my mac to my phone and vice versa. Turns out, there’s a “Cloud Password” that no matter how many times I reset it it would return a “something went wrong. Try again later”. Oh yeah, something went wrong? That’s all the info you can give? It’s beyond frustrating. I’m a new subscriber too and was excited to use Nord’s extra “features”, which they sold as part of the complete package. Turns out it’s just to fool people to opt for the higher tier. HOW THE HELL DO YOU EVEN USE THIS?!
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Disappointed

Hasn’t worked for weeks now, you open the app and it immediately closes. NL I won’t be renewing any subscription.

Supposed to be included w/subscription

This is supposed to be usable with my three year subscription it’s downloaded but overtime I try to open the app it crashes &I’ve already reset my phone so it’s not iOS

Ca interrompe sur iphone

Les photos 1000 photo ne veulent pas passer apres plusieurs essais, donc obliger de rester devant le tel

Response from developer

Bonjour ! Nous sommes désolés pour ce désagrément. Pour un lot aussi important, veuillez laisser l'application ouverte pendant le chargement. Si le problème persiste, pourriez-vous nous contacter à l'adresse support@nordlocker.com afin que nous puissions l'examiner avec vous ? - P.B.

Nice system, could use more features.

NordLocker itself is quite a well designed app. I’m able to easily transfer files cross device, and keep information safe. It appears to be very secure and surprisingly responsive. Having to put in your cloud password for every login can get annoying at times, but realistically it’s helping keep my information safe. I would like to see more features on IOS and IPad OS to make the overall software more useful, such as a dedicated photo locker.

TLDR: This app is useful if you are looking to quickly and efficiently transfer files cross device in a secure way, or to store files from multiple devices in the same space for later access.
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Crashes

App crashes as soon as I try to open it, always!

Can’t open

The app doesn’t even open. Before even seeing a login screen, or any actual content of the app it crashes. I see a solid background color, that’s it, then crash. Every single time.

Doesn’t work

It doesn’t work on my iPhone, press the button and it goes back to the first screen. I pay imo a lot of money for these apps apparently I need to look into changing to a different service.

Bastante limitado

No está mal que te incluya esto con la suscripción premium. El problema es que al final solo lo puedes usar como almacén de datos y poco más porque por ejemplo podría estar bien poder ver los vídeos directamente desde la aplicación pero a la mínima que superan los 50 MB, ya no te sale una previsualización.
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NordLocker

Your need to update NordLocker right now it’s no good , always want put my password and only upload one photo at a time, so delete my pay account, please update NordLocker

Works well but basic.

Works good as a basic cloud storage solution and it’s great that it offers end to end encryption. But lacks features, such as a dark mode, auto upload photos category, seeing the properties/data of files and photos, cropping etc. Needs cooking.

This is not what I thought I was getting.

False advertising

Missing iOS Integration

The use case for most users (if not a majority then a significant minority) requires full integration into iOS (ie native Apple file provider support). Without it the app is severely handicapped. If it’s not #1 on Nord’s roadmap for the Locker app it really needs to be moved up. Besides that one glaring gap, it’s a perfectly functional app and the actual service behind it is fantastic.
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One major gripe

I wish you could view the photos in a gallery without having to load them one by one

Terrible

Terrible experience using this app. One my subscription is up in two years I will be retiring Nords platform. From failed uploads, screen locking, etc.

Still feels like it is a Alpha product

The functionality is still as basic as it gets, after all this time. I still haven’t figured out how I can move a file/image from one folder to another. The app feels sluggish and as unpolished as it gets.

Changer la langue

Bonjour, pouvez-vous rajouter la langue française pour cette application dommage que vous ne l’ayez pas fait alors que les autres présentent la langue française

Response from developer

Bonjour. Nous sommes sincèrement désolés pour ce désagrément. Nous transmettrons vos commentaires à l'équipe concernée. Merci beaucoup pour votre contribution. -N.F.

Love it!

I don’t pay for this app but giving 3GB for free is so useful! The security for this app is good and I like how it locks with Face ID and also it’s hard to hack into. One suggestion is please add dark mode! Then I’ll put 5 stars for this app

Has potential

DO NOT PAY FOR A SUBSCRIPTION! THIS SERVICE IS STILL EFFECTIVELY IN BETA.

To developers: While I appreciate your continued support, there are only 2 things that you should be focusing on at this time.
1. Finish the mac app
2. Allow us to upload entire folders on iPad

Leaves A Lot To Be Desired

Pros: it's secure, private storage. The Windows app isn't bad. I genuinely **want** this app to work well.

Cons: The iPhone and iPad apps provide a poor user experience.
- The app locks itself in the middle of while you're actively using it.
- When uploads fail it won't tell you the reason; and uploads fail at a moderate frequency.
- If you want to play a video from NordLocker, you're forced to stay in portrait mode.
- No thumbnails for files.

Suggestions for Nord:
- Allow the Files app to connect to NordLocker since the Files app has a better and easier experience.
- Stop locking while the app is in active use.
- If the app locks, it should take you back to where you were upon unlocking.
- Allow landscape mode for videos.
- Media should have thumbnails.
- Allow users to upload entire folders/directories.
- Better error messages, please.
- Give the app some genuine TLC.

I'm a software engineer with 15+ years experience. I'd be happy to provide more feedback or to participate in beta groups or whatnot, if it would be helpful.
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