Needs updating
Was great until I got a new phone. Now I don’t get notifications of received payments (checked all settings, all on) like on my old phone. Sometimes can’t login just comes up error.
Constant errors
App was working fine up until the last few months. Now I am constantly bombarded with this error - “Something has gone wrong! Please try again later”
Awful
I’m changing banks with how disgraceful Newcastle permanent years website always down very hard to get through to customer service and when you do, they are rude
Also a lot of information isn’t even available on the website so you have to ask them and they act stupid
Also a lot of information isn’t even available on the website so you have to ask them and they act stupid
Locking ability
While I am happy with the app, I cannot believe that you are not able to lock online payments as you can with other cards. I opened the Newcastle Permanent account specifically to use online but I was extremely disappointed when I realised it cannot be locked. With all the skimmers and risks these days, it seems absolutely ridiculous that you cannot lock online payments. I am seriously considering closing the account and going to another bank.
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App not working
App not working on mobile data since the apple update on Apple iPhones. So frustrating.
