Needs updating
Was great until I got a new phone. Now I don’t get notifications of received payments (checked all settings, all on) like on my old phone. Sometimes can’t login just comes up error.
Constant errors
App was working fine up until the last few months. Now I am constantly bombarded with this error - “Something has gone wrong! Please try again later”
Awful
I’m changing banks with how disgraceful Newcastle permanent years website always down very hard to get through to customer service and when you do, they are rude
Also a lot of information isn’t even available on the website so you have to ask them and they act stupid
Also a lot of information isn’t even available on the website so you have to ask them and they act stupid
Locking ability
While I am happy with the app, I cannot believe that you are not able to lock online payments as you can with other cards. I opened the Newcastle Permanent account specifically to use online but I was extremely disappointed when I realised it cannot be locked. With all the skimmers and risks these days, it seems absolutely ridiculous that you cannot lock online payments. I am seriously considering closing the account and going to another bank.
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App not working
App not working on mobile data since the apple update on Apple iPhones. So frustrating.
App hardly works
Most of the time it’s quicker to walk to an atm then wait for this app to load
Good
It was pretty good but need to add some more features
Leaving because of the app
I’ve been with Newcastle permanent for yearssssss but the app so horrible and so glitchy and if you leave the app for a second you need to reload everything and restart, I’m sick of it so I’m changing banks with a better app.
Pay via Osko by default
Good app but I wish payments were via Osko by default. I keep selecting the ‘pay anyone’ option by mistake. With my other bank there isn’t a separate option to select Osko - it just does it automatically.
Good app
It’s very easy to use. I wish it had a widget for iPhone to add to the Home Screen so I don’t have to open the app to check my balance
Trouble
I have had nothing but problems with this bank wen it comes to logging in it blocks the hell out of me
iPhone 6Plus
I am unable to download the last compatible version of the app and unfortunately I can’t just go out and buy a new phone. What am I supposed to do?
Notifications still don’t work
Waited ages for push notifications, downloaded latest version set notifications on in app and in phone and nothing?
Great work on the app
Keep up the great work you’re doing on the app. Looking forward to seeing push notifications become available soon.
It would be awesome to have the ability to see your card number and dynamic CCV within the app so you can use your digital card whilst whilst waiting for the new card to arrive in the mail or if you’ve had to stop your card due to a disputed transaction and replace your card. It’s use is limited currently when you can only open an account digitally and use the card in person or Apple Pay. Most of my transactions are made online.
Additionally it would be great to have in app messaging and authentication to your call centre initiated via the app like all of the Big 4.
Lastly I’d love to see the ability to dispute a transaction by merely clicking on the transaction from within the app instead of going via the app to the NPBS website.
It would be awesome to have the ability to see your card number and dynamic CCV within the app so you can use your digital card whilst whilst waiting for the new card to arrive in the mail or if you’ve had to stop your card due to a disputed transaction and replace your card. It’s use is limited currently when you can only open an account digitally and use the card in person or Apple Pay. Most of my transactions are made online.
Additionally it would be great to have in app messaging and authentication to your call centre initiated via the app like all of the Big 4.
Lastly I’d love to see the ability to dispute a transaction by merely clicking on the transaction from within the app instead of going via the app to the NPBS website.
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Response from developer
Thank you for your review and your suggestions, it is great to know that you have been enjoying the app!
Not working properly
Hi I just tried signing into my account and when it finally signed in which was 2 hours later on mobile data I then tried to transfer some money from one of my accounts to another account but it didn’t transfer please help with this issue thank you
Huge Improvements with new App
Lately the app has been buggy, both on iPad and iPhone. It often hangs when logging in. It has also been slow often. Today it has refused to open a new Everyday account.
Thanks for reply developers. I was able to open the account on my iPhone by not using wifi. Just updated to new version on iPad, and looks like it is working better on wifi now. Will keep testing and if there is any consistent issues, will update my review with symptoms. 👍🙏
Thanks for reply developers. I was able to open the account on my iPhone by not using wifi. Just updated to new version on iPad, and looks like it is working better on wifi now. Will keep testing and if there is any consistent issues, will update my review with symptoms. 👍🙏
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Response from developer
Thankyou for the feedback, we are always looking at ways to maintain and improve performance in the app. We recently released an update (3.9.2), please let us know via 'App Feedback' in the Help menu if you continue to have similar issues after updating and we can investigate. Kind regards.
Update this app
Can you guys please update this app. It never works properly and can never sign in when I need to transfer money. Extremely painful. Fix this
Needs more features + widget
I just moved from anz ( due to going cashless / less atms / being big 4 ect )
They had amazing features which you could grab some from.
First off I’ve noticed no widget for iPhone yet. So hopefully you bring that in along with money reports ect.
Still okay though.
They had amazing features which you could grab some from.
First off I’ve noticed no widget for iPhone yet. So hopefully you bring that in along with money reports ect.
Still okay though.
Amazing app but missing an Apple Watch app
Would love to see an Apple Watch app just to see your balance would be really helpful other then that glad I switched from one of the big banks
Notifications
Any update on the notifications? Also, being able to have a Payee’s email loaded so you can tick to send remittances when making a payment is essential.
As a new member I can say that this app is very nice when compared to the functionality of some of the Big 4 or even global banks. Where it is lacking is in the customisation of alerts/notifications. It would be great if we could opt-in/customise notifications of inbound/outbound payments (all or over a certain amount) and choose how to be notified - either via App (Push), SMS or email. That is really the only ‘big tick’ that this app is missing and I’m hoping the developer team advise it’s on the horizon. Cheers
As a new member I can say that this app is very nice when compared to the functionality of some of the Big 4 or even global banks. Where it is lacking is in the customisation of alerts/notifications. It would be great if we could opt-in/customise notifications of inbound/outbound payments (all or over a certain amount) and choose how to be notified - either via App (Push), SMS or email. That is really the only ‘big tick’ that this app is missing and I’m hoping the developer team advise it’s on the horizon. Cheers
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Response from developer
Thanks for taking the time to check in with us. We're excited to let you know that notifications, including for incoming and outgoing payments, will be released soon. Stay tuned for more updates. By the way, you can send remittance advices via email already by selecting the share receipt button in the top left of the receipt page. The data will appear in your own email client, just add the recipient's email address to send it. We're always looking to improve our app so thank you for your suggestions. Our team is working hard to make our app even better. If you have any other questions or feedback please let us know.
