Huge Improvements with new App
App is quite good but the new Knights icon is very ugly, poor design.
Let’s hope we go back to a best in class icon soon
Let’s hope we go back to a best in class icon soon
Transactions constantly duplicated
Regular error - constantly showing the same transactions duplicated, makes it very difficult to look out for a duplicated transaction. I have reported this on the app before, no action. At least 6 months of this recurring issue.
Not to mention the regular errors about the app not being available…
Do better
Not to mention the regular errors about the app not being available…
Do better
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Constant connection issues
Was better a month ago or so
Fix it
Can’t scroll in your transactions is a joke
Needs updating
Was great until I got a new phone. Now I don’t get notifications of received payments (checked all settings, all on) like on my old phone. Sometimes can’t login just comes up error.
Constant errors
App was working fine up until the last few months. Now I am constantly bombarded with this error - “Something has gone wrong! Please try again later”
Awful
I’m changing banks with how disgraceful Newcastle permanent years website always down very hard to get through to customer service and when you do, they are rude
Also a lot of information isn’t even available on the website so you have to ask them and they act stupid
Also a lot of information isn’t even available on the website so you have to ask them and they act stupid
Locking ability
While I am happy with the app, I cannot believe that you are not able to lock online payments as you can with other cards. I opened the Newcastle Permanent account specifically to use online but I was extremely disappointed when I realised it cannot be locked. With all the skimmers and risks these days, it seems absolutely ridiculous that you cannot lock online payments. I am seriously considering closing the account and going to another bank.
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App not working
App not working on mobile data since the apple update on Apple iPhones. So frustrating.
App hardly works
Most of the time it’s quicker to walk to an atm then wait for this app to load
Good
It was pretty good but need to add some more features
Leaving because of the app
I’ve been with Newcastle permanent for yearssssss but the app so horrible and so glitchy and if you leave the app for a second you need to reload everything and restart, I’m sick of it so I’m changing banks with a better app.
Pay via Osko by default
Good app but I wish payments were via Osko by default. I keep selecting the ‘pay anyone’ option by mistake. With my other bank there isn’t a separate option to select Osko - it just does it automatically.
Good app
It’s very easy to use. I wish it had a widget for iPhone to add to the Home Screen so I don’t have to open the app to check my balance
Trouble
I have had nothing but problems with this bank wen it comes to logging in it blocks the hell out of me
iPhone 6Plus
I am unable to download the last compatible version of the app and unfortunately I can’t just go out and buy a new phone. What am I supposed to do?
Notifications still don’t work
Waited ages for push notifications, downloaded latest version set notifications on in app and in phone and nothing?
Great work on the app
Keep up the great work you’re doing on the app. Looking forward to seeing push notifications become available soon.
It would be awesome to have the ability to see your card number and dynamic CCV within the app so you can use your digital card whilst whilst waiting for the new card to arrive in the mail or if you’ve had to stop your card due to a disputed transaction and replace your card. It’s use is limited currently when you can only open an account digitally and use the card in person or Apple Pay. Most of my transactions are made online.
Additionally it would be great to have in app messaging and authentication to your call centre initiated via the app like all of the Big 4.
Lastly I’d love to see the ability to dispute a transaction by merely clicking on the transaction from within the app instead of going via the app to the NPBS website.
It would be awesome to have the ability to see your card number and dynamic CCV within the app so you can use your digital card whilst whilst waiting for the new card to arrive in the mail or if you’ve had to stop your card due to a disputed transaction and replace your card. It’s use is limited currently when you can only open an account digitally and use the card in person or Apple Pay. Most of my transactions are made online.
Additionally it would be great to have in app messaging and authentication to your call centre initiated via the app like all of the Big 4.
Lastly I’d love to see the ability to dispute a transaction by merely clicking on the transaction from within the app instead of going via the app to the NPBS website.
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Not working properly
Hi I just tried signing into my account and when it finally signed in which was 2 hours later on mobile data I then tried to transfer some money from one of my accounts to another account but it didn’t transfer please help with this issue thank you
Huge Improvements with new App
Lately the app has been buggy, both on iPad and iPhone. It often hangs when logging in. It has also been slow often. Today it has refused to open a new Everyday account.
Thanks for reply developers. I was able to open the account on my iPhone by not using wifi. Just updated to new version on iPad, and looks like it is working better on wifi now. Will keep testing and if there is any consistent issues, will update my review with symptoms. 👍🙏
Thanks for reply developers. I was able to open the account on my iPhone by not using wifi. Just updated to new version on iPad, and looks like it is working better on wifi now. Will keep testing and if there is any consistent issues, will update my review with symptoms. 👍🙏
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Response from developer
Thankyou for the feedback, we are always looking at ways to maintain and improve performance in the app. We recently released an update (3.9.2), please let us know via 'App Feedback' in the Help menu if you continue to have similar issues after updating and we can investigate. Kind regards.
