Taal? Hopeloos!
Ik wil de app in het Nederlands. Op mijn duitse telefoon helaas onmogelijk. WAARDELOOS!!!!
Emmen
GRONINGEN EMMEN ! Don’t correct !! The timetable in the NS app appears to be incorrect for bus 300.
At the bus stop, the electronic departure board shows that bus 300 departs every 30 minutes, but the NS app only shows departures once every hour. This discrepancy makes the app unreliable for trip planning.
Please check and correct the timetable so that it matches the actual departures shown on the stop display.
Thank you.
At the bus stop, the electronic departure board shows that bus 300 departs every 30 minutes, but the NS app only shows departures once every hour. This discrepancy makes the app unreliable for trip planning.
Please check and correct the timetable so that it matches the actual departures shown on the stop display.
Thank you.
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Tickets werden nicht bereit gestellt
Man kauft die Tickets, alles wird vom Konto abgezogen aber die Tickets werden nicht bereit gestellt. Man hat als Tourist keine andere Alternative und kommt somit nicht zum Gleis und zurück. Den Zug nehme ich hier somit nie wieder!
Apple Pay ???
Quand ?? Wanneer ??
Trash
Absolute trash app. No Apple Pay and also in general, not very convenient
Bad design and non functional
It used to be fine, i even had the option to keep the old design. Now i am forced to use the new one, which isnt working at all. Its sluggish and when i go see earlier trains there are duplicate rows.
Train left earlier than scheduled?
33 train left at 32? In front of me with a staff standing next to me? Donne if that would happen if I am Dutch
NS
Not working
Na de nieuwste update gaat de app niet meer open.
Na de allerlaatste update gaat de app niet meer open.
Unfortunately just a planner
Ticket cannot be downloaded in wallet. Cannot be either taken in picture to avoid internet connection (not everybody have local 4G/5G). Payment transfer you to another website. Too many “ supplier “ which may makes ticket exchange complicated. No local human support to help you in station (only hotline by phone). Few or No alternative proposed when things go wrong - which is very very frequent in NL train network
I would love the travel planner to be always the travel reality
I would love the travel planner to be always the travel reality
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Disasterrfff
App is not working and customer service is not helping. If you buy tickets online on their site you cannot use them without app, you need to print them. If you want a refund, first you have to talk with bot and later people change on a chat like every 2 hours, so you have to explain your situation again and again.
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Broken
Ever since the last update the app just doesn’t open anymore tried deleting and reinstalling but all the same
Limited payment methods
The cost of tickets in the app is less than paying in person. Except, there are only two methods of payment: credit card or through iDEAL-linked banks. Unfortunately, my Canadian bank prompted me with a security code sent via SMS, which I could not receive with my overseas eSIM. I was forced to pay in person, which cost €1,60 more. NS would do well to add methods like PayPal, Stripe, and other similar methods to accommodate international travellers.
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Not good apple support
I can't pay for the ticket using apple pay, or add the ticket to my apple wallet.
I need to pay using card, but iOS doesn't recognize the fields as card numbers, so instead of using 1password to autofill the info i need to manually paste it. Makes the process of buying a tickey way longer than it needs to be.
I need to pay using card, but iOS doesn't recognize the fields as card numbers, so instead of using 1password to autofill the info i need to manually paste it. Makes the process of buying a tickey way longer than it needs to be.
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Login retention issue was fixed. Requires minor UX polish.
4/5 means “as expected”
Apple Pay
Allowing Apple Pay from the app would simplify the process so much! Thanks
National shame!
This app represents NS rail and is an absolute worst experience- from buying tickets to saving and planning trips. Do they even bother to test and do some user acceptance testing???
——
gowno
English translation
Multiple pages refuse to translate. App is clunky and very not user friendly
Planned obsolescence
NS. You are running trains that are 30 years old, over tracks are are even older. Your machinists and ticket collectors are 40 on average.
WHY do you cease to support phones that are 7 years old?!
What kind of new nano quantum hitech do you need in your apps? Atomic clocks measuring how late your trains are? Heart rate of your clients when trains are cancelled?
WHY do you cease to support phones that are 7 years old?!
What kind of new nano quantum hitech do you need in your apps? Atomic clocks measuring how late your trains are? Heart rate of your clients when trains are cancelled?
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