التطبيق جيد ولكن العاملون في الحرم
العاملون في التفويج يفتقرون إلى حسن المعاملة والأخلاق
Mr
Excellent app with regular updates and lot of features. One thing which needs attention is to facilitate pilgrims with best lowest rates for all types of booking like hotels, car rentals, ziarat etc
So many glitches
My first time coming to Mariah in 8 years, when I tried to get an appointment to rawdah it told me that I had already booked my visit 11 months ago, and because of this all the appointments were gone
I had to resort to the flash lane, which then it told me that I cannot book for me and my daughter and that it was only for one person. And the employees that work at the booth and check points are rude and unwilling to help.
I had to resort to the flash lane, which then it told me that I cannot book for me and my daughter and that it was only for one person. And the employees that work at the booth and check points are rude and unwilling to help.
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No flexibility
We were granted an on arrival evisa and the immigration officer just stamped our passport without writing our visa number. This app doesn’t allow us to do anything without the so called visa number. Useless for us. We contacted service center also but they did not help.
مواعيد الروضة
لا يمكن حجز موعد للروضة
Very difficult to book
Most time consuming
لم يصلني رمز التحقق على الرغم من المحاولة لعدة مرات
لم يصلني رمز التحقق على الرغم من المحاولة لعدة مرات
نسك
نريد التسهيل للتسجيل
Not user friendly
For the last few years I’ve not been able to attend Riya zul jannah because of this app n restrictions. When ever I try to register it say you already are registered and should retrieve my account, yet it does guide or give an option on how do. This July I tried to talk to help desk in premises of masjide nabawi, only to find that staff only spoke Arabic. How can they still not know that a large majority of the world and Zairean are non Arabs and don’t speak their language.
Their attitude again was “couldn’t care less “. Not the lest helpful.
As a result, for the last couple of years or more, I visit Madina but can not visit Riya-zul- Jannah.
This app as usual is slow archaic and not user friendly.
So many frustrated people reflect this in their comments on its site. May be one day we will ask for our right of the visit, here or in hereafter inshallah…
Their attitude again was “couldn’t care less “. Not the lest helpful.
As a result, for the last couple of years or more, I visit Madina but can not visit Riya-zul- Jannah.
This app as usual is slow archaic and not user friendly.
So many frustrated people reflect this in their comments on its site. May be one day we will ask for our right of the visit, here or in hereafter inshallah…
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♥️
افضل تطبيق ♥️
Great
Honestly the best app everything is perfect if it says you will get your appointment approved it will get approved on the time they said it in this apps a 5 star for sure
Rawdah
It’s so difficult to book an appointment. For 2 days I have been trying to book an appointment there are times for booking but keeps saying try later. I only have limited time before travelling, will be extremely sad if cannot book an appointment to pray in the Rawdah. I also do not like the women guards, they do not behave well at all.
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Incredible
This is by far the best islamic application. May Allah grant Heaven to all who contributed to develop and publish it.
Waste of effort and time
Like most Saudi Apps it’s very tedious with layers of unnecessary varifications goes round and round with out any user friendly way out. My account asks to complete profile although it’s has already been done but when ever I attempt it says this account already exists and to recover your account. Only it doesn’t tell me how or does not take me to account recovery option.
I visit haram Alhamdulillah 2/3 times a year . Due to yet again an incompetent apps , I have lost hope and I have not been visiting Rawdha for couple of years now.
InshaAlloh I will hold them accountable in front of Allah and the Blessed Prophet SAW on the day of judgement.
For the new comers, please don’t waste your time.
When it comes to IT , Saudis are still a century behind…
I visit haram Alhamdulillah 2/3 times a year . Due to yet again an incompetent apps , I have lost hope and I have not been visiting Rawdha for couple of years now.
InshaAlloh I will hold them accountable in front of Allah and the Blessed Prophet SAW on the day of judgement.
For the new comers, please don’t waste your time.
When it comes to IT , Saudis are still a century behind…
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Worst hotel booking experience ever
You don’t see the rooms options nor the change/cancellation till you book and help desk is helpless.
Umrah
I have been checking for a month now. There are no slot available for Umrah in July from 15th through August. Is that an error?
غير جيد
غير جيد
إعادة الادعية الى التطبيق
ارجوا إعادة الادعية والاذكار الى التطبيق منها اذكار الصباح والمساء ودعاء يوم الجمعة وادعية الرزق
Salah timetable
The app was working perfectly and the time for each Salah was very accurate but a while ago, after some updates, the app changed. The Fajr Salah time is stucked to 3:43AM and Isha Salah time is not accurate. I didn’t check the Dhuhr and Asr Salah. The Maghrib Salah time is accurate. Also, the Athan sound doesn’t fully play. The sound stops after four Allahu Akbar.
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NN- Hajj2026
We were a group of five of a family and purchased a standard package of MCDC through a local middle man kind of travel agency who work on finding Umra and Hajj packages. We had a lot of problems as the most important service items included in our package were never provided. There were no guides, no one received us at the airport, no training, no guide, no CIM card, no wheelchair we asked for, no Madina tour, no Makah tour, no designated transportation from hotel to Harem, no personal items. Besides the hotels and food were absolutely terrible. No one to complain. Tried several times to complain about MCDC to NUSUK but they referred us back to same company that we have complained. Nusuk has a support web site but it to hard to use and beside they don’t take any action to resolve your issue. They simply tell you to contact your service provider which are the main issue themselves. MCDC had a volunteer to support but when you ask for any support or information needed, they say that they will contact they don’t have authority and they can only let the supervisor know. Much more to say about what was promised and what was provided. I hope NUSUK will start their heavy involvement and oversight of the customer support process. Thanks
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