Return option not available
Product are not returned for this app
Response from developer
Hi, we regret to hear this. We'd like to investigate this further. Kindly write to us via email at support@nykaa.com, so that we can have this addressed for you.
Poor customer support
Subject: Extremely Disappointed with NykaaMan Return Service – Immediate Resolution Required
Dear NykaaMan Customer Support,
I am writing to express my extreme disappointment with the service I have received regarding my return request.
I ordered a pair of shoes from NykaaMan, but the size delivered was incorrect. I raised a return request immediately. However, it has now been 13 days, and my product has still not been picked up.
During these 13 days, I have called your customer support team multiple times. Every time, I receive the same response: “Please don’t worry, your issue will be resolved as soon as possible.” Unfortunately, these have only been empty promises, and no actual action has been taken.
This level of service is completely unacceptable. I have wasted my time, energy, and patience following up repeatedly, yet my issue remains unresolved. As a customer, I expected better service from a reputed company like NykaaMan.
If my return pickup and refund are not processed immediately, I will have no option but to escalate this matter by filing a complaint with the National Consumer Helpline (NCH) and the Consumer Commission, and I will also share my experience on public review platforms and social media.
I request you to arrange the pickup immediately and complete my refund without any further delay.
I expect a prompt resolution within 24 hours.
Dear NykaaMan Customer Support,
I am writing to express my extreme disappointment with the service I have received regarding my return request.
I ordered a pair of shoes from NykaaMan, but the size delivered was incorrect. I raised a return request immediately. However, it has now been 13 days, and my product has still not been picked up.
During these 13 days, I have called your customer support team multiple times. Every time, I receive the same response: “Please don’t worry, your issue will be resolved as soon as possible.” Unfortunately, these have only been empty promises, and no actual action has been taken.
This level of service is completely unacceptable. I have wasted my time, energy, and patience following up repeatedly, yet my issue remains unresolved. As a customer, I expected better service from a reputed company like NykaaMan.
If my return pickup and refund are not processed immediately, I will have no option but to escalate this matter by filing a complaint with the National Consumer Helpline (NCH) and the Consumer Commission, and I will also share my experience on public review platforms and social media.
I request you to arrange the pickup immediately and complete my refund without any further delay.
I expect a prompt resolution within 24 hours.
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Response from developer
Hey, this is not how we would like you to feel about us. We request you email us at support@nykaa.com with your order details so that we can have this addressed for you.
Complaint Regarding Order Marked as Delivered but Not Received
Dear Nykaa Customer Support,
I am writing to raise a complaint regarding my recent order of a Jack & Jones T-shirt.
Although the order status on the Nykaa website shows “Delivered”, and I also received a delivery confirmation message, I have not received the package. I have checked with my family members and at my delivery location, but no one has received it.
I kindly request you to investigate this issue immediately and provide proof of delivery, including the delivery date, time, recipient’s name, and any available delivery photograph or OTP details. If the package was delivered to the wrong address or person, please arrange for the correct delivery or issue a full refund as soon as possible.
I look forward to your prompt response and a quick resolution of this matter.
Thank you.
Sincerely,
Swarit Jain
I am writing to raise a complaint regarding my recent order of a Jack & Jones T-shirt.
Although the order status on the Nykaa website shows “Delivered”, and I also received a delivery confirmation message, I have not received the package. I have checked with my family members and at my delivery location, but no one has received it.
I kindly request you to investigate this issue immediately and provide proof of delivery, including the delivery date, time, recipient’s name, and any available delivery photograph or OTP details. If the package was delivered to the wrong address or person, please arrange for the correct delivery or issue a full refund as soon as possible.
I look forward to your prompt response and a quick resolution of this matter.
Thank you.
Sincerely,
Swarit Jain
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Response from developer
Hi, we regret to hear this. We'd like to investigate this further. Kindly write to us via email at support@nykaa.com, so that we can have this addressed for you.
Disappointed with Nykaa Men – Still Waiting for My Order
I ordered two items from Nykaa Men on 19th July, but my experience has been extremely disappointing. The delivery date has been changed multiple times without any proper explanation.
I raised concerns through the app's chat support and help section several times, but there has been no resolution and no meaningful response from the customer support team. Even now, there is still no update on my delivery, and no action has been taken by Nykaa.
This level of service is unacceptable. I would not recommend ordering from Nykaa Men based on my experience.
I raised concerns through the app's chat support and help section several times, but there has been no resolution and no meaningful response from the customer support team. Even now, there is still no update on my delivery, and no action has been taken by Nykaa.
This level of service is unacceptable. I would not recommend ordering from Nykaa Men based on my experience.
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Response from developer
Hey, this is not how we would like you to feel about us. We request you email us at support@nykaa.com with your order details so that we can have this addressed for you.
Slow service
Very disappointing experience with Nykaa Man. My order was delivered late, and when it finally arrived, the items didn’t fit. Unfortunately, initiating a return has been a frustrating process. There is no proper customer support or helpline number to speak with someone, making a simple return unnecessarily difficult.
As a regular customer of Myntra and Tata CLiQ, I can confidently say their delivery, return process, and customer service are far superior. I expected a much better experience from Nykaa Man, but this has been disappointing. I hope they improve their customer support and make returns easier for customers.
As a regular customer of Myntra and Tata CLiQ, I can confidently say their delivery, return process, and customer service are far superior. I expected a much better experience from Nykaa Man, but this has been disappointing. I hope they improve their customer support and make returns easier for customers.
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Response from developer
We regret to hear this. Please send an email to support@nykaa.com with your registered email address and a screenshot of the product or issue so that we can resolve this as soon as possible.
WORST APP EVER!!
once you order they never pick up your order. If you place an order it gets cancelled after a week of non delivery. Never using this app again ❗️❗️❗️❗️
Response from developer
Hey, this is not how we would like you to feel about us. We request you email us at support@nykaa.com with your order details so that we can have this addressed for you.
Repeated Delivery of Wrong Shoe Size with same order took 21 days to deliver
I am writing to express my disappointment regarding my recent shoe order placed through your application. Over the past 21 days, I have received the same order twice, and unfortunately, both deliveries contained the wrong shoe size.
After receiving the incorrect size the first time, I followed the return process as instructed. However, the replacement shipment also arrived with the wrong size, causing unnecessary delay, inconvenience, and frustration.
As a customer, I expect accurate order fulfillment and a reliable service experience. Receiving the wrong product twice for the same order is unacceptable and has resulted in a waste of both my time and effort.
I kindly suggest that you look in to your service/training or close your application.
After receiving the incorrect size the first time, I followed the return process as instructed. However, the replacement shipment also arrived with the wrong size, causing unnecessary delay, inconvenience, and frustration.
As a customer, I expect accurate order fulfillment and a reliable service experience. Receiving the wrong product twice for the same order is unacceptable and has resulted in a waste of both my time and effort.
I kindly suggest that you look in to your service/training or close your application.
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Response from developer
Hi, we're sincerely sorry to hear this! Please write us at support@nykaa.com with your issue so that we may address it for you.
Its a fraud company
Its a fraud app i order 487rs item and i waited for 6-7days item reached my location then it showed out for delivery but then next day shipment was lost for i raid a ticket but then next day for continuous 3days it showed items being delivered and i recieved no call from delivery agent and on top of that u cnt cancel the item untill it reaches your door and tell the delivery man to cancel it i dont want it still i haven’t got any refund and even it they are giving refund i am getting less of the amount my item holds its there mistake and still i have to pay the price which i didnt even order and my fault was that i didnt do cod and now i am getting my refund less i mean 0 star i wish i could give same thing happened to my friend as well .
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Scam alert
I had ordered shoes from nyka about 7 days ago and it has reached my city since a long time. The delivery people without making attempts to deliver cancel the delivery on their own saying there is no one at home and when I complain to the customer care number they are absolutely useless and helpless. Apparently delivery guy not delivering the package is not your apps concern according to your executive Vaishnavi and on top of that you have the audacity to suggest me to cancel my order and rebook it again for what? For me to go through this again .
Scam!!!! Fraud alert!!!! Do not order
Scam!!!! Fraud alert!!!! Do not order
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Response from developer
Hey! Thank you for taking the time to rate us! If you are facing any issues we request you to email us at support@nykaa.com with your concern in detail so that we can have this addressed for you.
Refund turned into expired wallet balance - unfair experience with Nykka. Boycott Nykka #scam
Very disappointed with my recent experience with Nykaa.
I had returned an order in 2024 and chose to keep the refund amount in my Nykaa wallet instead of taking it back to my original payment method, trusting that I could use it later for future purchases.
Now suddenly, my wallet balance has been marked as expired. After multiple follow-ups, customer support is saying the balance expired because it was linked to a voucher. However, at no point was it clearly communicated that the wallet amount would expire even after being added to the wallet balance.
Despite repeated emails and support requests, I did not receive proper resolution or even the promised callback.
As a customer, this feels extremely unfair because this was money/value already credited into my wallet account, and there was no clear transparency regarding expiry terms.
Sharing this experience so that other customers are aware and can keep track of their wallet balances and refund terms carefully.
I hope Nykaa resolves this issue fairly and improves transparency for customers.
I had returned an order in 2024 and chose to keep the refund amount in my Nykaa wallet instead of taking it back to my original payment method, trusting that I could use it later for future purchases.
Now suddenly, my wallet balance has been marked as expired. After multiple follow-ups, customer support is saying the balance expired because it was linked to a voucher. However, at no point was it clearly communicated that the wallet amount would expire even after being added to the wallet balance.
Despite repeated emails and support requests, I did not receive proper resolution or even the promised callback.
As a customer, this feels extremely unfair because this was money/value already credited into my wallet account, and there was no clear transparency regarding expiry terms.
Sharing this experience so that other customers are aware and can keep track of their wallet balances and refund terms carefully.
I hope Nykaa resolves this issue fairly and improves transparency for customers.
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Response from developer
Hi, we would not want any of our customers to feel this way. We'd like to know what went wrong and help you with it. Can you please mail us at support@nykaa.com so that we can have this addressed for you.
Disappointing Experience
I had an extremely disappointing experience with Nykaa Man. I ordered a Nike Revolution shoe in size UK7, but instead received the wrong size (UK8). I immediately requested a replacement, hoping the mistake would be corrected quickly. It took nearly 4-5 days for the replacement process, which was already frustratingly slow. To make matters worse, when the replacement finally arrived, I was sent the exact same wrong size (UK8) again.
Receiving the wrong order once can be understood as a mistake, but receiving the same incorrect item twice shows a serious lack of quality control and customer care. After all this inconvenience and wasted time, the only resolution being offered now is a refund, which is frustrating when I simply wanted the correct product I originally ordered.
This has been a highly inconvenient and frustrating shopping experience. I expected much better service, efficiency, and accuracy from Nykaa Man.
Receiving the wrong order once can be understood as a mistake, but receiving the same incorrect item twice shows a serious lack of quality control and customer care. After all this inconvenience and wasted time, the only resolution being offered now is a refund, which is frustrating when I simply wanted the correct product I originally ordered.
This has been a highly inconvenient and frustrating shopping experience. I expected much better service, efficiency, and accuracy from Nykaa Man.
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Response from developer
Hi, we would not want any of our customers to feel this way. We'd like to know what went wrong and help you with it. Can you please mail us at support@nykaa.com so that we can have this addressed for you.
Beauty products
Transaction was smooth
Response from developer
Hey, thank you for taking the time to share your feedback. Happy shopping!!
Very bad packaging
I had a very disappointing experience with this app. I ordered a face wash. The packaging was extremely poor—the bottle arrived dirty with a significant amount of dust settled on it. Additionally, the bottle tip was improperly secured with cellotape, which raises serious hygiene concerns.
I initially returned the item and placed a replacement order, expecting better quality control. To make matters worse, the seller was not willing to provide a proper replacement or resolution and instead offered a compensation of just ₹100, which is completely inadequate given the issue. I had to request them again to replace the item. Unfortunately, the replacement arrived in the exact same condition.
This indicates a consistent problem with packaging, handling, and customer service. I would strongly advise the seller to improve their quality standards.
I initially returned the item and placed a replacement order, expecting better quality control. To make matters worse, the seller was not willing to provide a proper replacement or resolution and instead offered a compensation of just ₹100, which is completely inadequate given the issue. I had to request them again to replace the item. Unfortunately, the replacement arrived in the exact same condition.
This indicates a consistent problem with packaging, handling, and customer service. I would strongly advise the seller to improve their quality standards.
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Response from developer
Hey, this is not how we would like you to feel about us. We request you email us at support@nykaa.com with your order details so that we can have this addressed for you.
Never Order
Recently i ordered a Nike shoe from here. I had quality issues with product so i filled a return they took 10 days to pick that order, even j had to call them many times to ask them to return, now once my package had been picked up, now they are giving me return of my money today 16 days have passed and there is no reflection of refund in my account. Never opt for their service. Please save your money, time and energy by not ordering from them.
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Response from developer
Hi, we are really sorry to hear this! We request you to kindly write to us at support@nykaa.com with your issue so we can assist you better.
Products
The products are amazing on it but you have to give the more discounts on the Shoping above 1000 this is the humble request to you and this app gave the most advantages to shopping with more company products i am happy of this merits.
Good app interface
And good experience they have almost every product related to skin care which I was searching through different platforms. Then I got here all products I got in one place
Worst Customer Service and Pathetic Delivery
I ordered a Bewakoof T-shirt through their app, and they delivered an unrelated product. I submitted a return request, but they denied it, stating that the correct product had been delivered and that no return could be made. After sharing images of the product and invoices from another customer, they initiated a return pickup following their so-called investigation. Once the product was picked, their team stopped responding to me and never initiated or discussed a refund. Nykaa has looted my bugs and will likely do the same with other customers. Please be cautious about their scams.
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Only option to buy genuine perfumes
One of the very few online options to buy Original Perfumes.
Best app
👍🏻
Response from developer
Hey, thank you for letting us know what you think! We'll always be here to make sure we keep you happy with our products and services. Keep exploring!!
Very poor Customer Care and returns
Very very bad customer care. I have been dealing with the returns issue for more than 1 month now. Everytime they keep cancelling my returns. I still have not got my money back yet. Please do not order anything from this app.
Response from developer
Hi, we regret to hear this, would request you to email us at support@nykaa.com so that we can have this addressed for you.
