WORST APP EVER!!
once you order they never pick up your order. If you place an order it gets cancelled after a week of non delivery. Never using this app again ❗️❗️❗️❗️
Response from developer
Hey, this is not how we would like you to feel about us. We request you email us at support@nykaa.com with your order details so that we can have this addressed for you.
Repeated Delivery of Wrong Shoe Size with same order took 21 days to deliver
I am writing to express my disappointment regarding my recent shoe order placed through your application. Over the past 21 days, I have received the same order twice, and unfortunately, both deliveries contained the wrong shoe size.
After receiving the incorrect size the first time, I followed the return process as instructed. However, the replacement shipment also arrived with the wrong size, causing unnecessary delay, inconvenience, and frustration.
As a customer, I expect accurate order fulfillment and a reliable service experience. Receiving the wrong product twice for the same order is unacceptable and has resulted in a waste of both my time and effort.
I kindly suggest that you look in to your service/training or close your application.
After receiving the incorrect size the first time, I followed the return process as instructed. However, the replacement shipment also arrived with the wrong size, causing unnecessary delay, inconvenience, and frustration.
As a customer, I expect accurate order fulfillment and a reliable service experience. Receiving the wrong product twice for the same order is unacceptable and has resulted in a waste of both my time and effort.
I kindly suggest that you look in to your service/training or close your application.
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Response from developer
Hi, we're sincerely sorry to hear this! Please write us at support@nykaa.com with your issue so that we may address it for you.
Its a fraud company
Its a fraud app i order 487rs item and i waited for 6-7days item reached my location then it showed out for delivery but then next day shipment was lost for i raid a ticket but then next day for continuous 3days it showed items being delivered and i recieved no call from delivery agent and on top of that u cnt cancel the item untill it reaches your door and tell the delivery man to cancel it i dont want it still i haven’t got any refund and even it they are giving refund i am getting less of the amount my item holds its there mistake and still i have to pay the price which i didnt even order and my fault was that i didnt do cod and now i am getting my refund less i mean 0 star i wish i could give same thing happened to my friend as well .
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Scam alert
I had ordered shoes from nyka about 7 days ago and it has reached my city since a long time. The delivery people without making attempts to deliver cancel the delivery on their own saying there is no one at home and when I complain to the customer care number they are absolutely useless and helpless. Apparently delivery guy not delivering the package is not your apps concern according to your executive Vaishnavi and on top of that you have the audacity to suggest me to cancel my order and rebook it again for what? For me to go through this again .
Scam!!!! Fraud alert!!!! Do not order
Scam!!!! Fraud alert!!!! Do not order
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Response from developer
Hey! Thank you for taking the time to rate us! If you are facing any issues we request you to email us at support@nykaa.com with your concern in detail so that we can have this addressed for you.
Refund turned into expired wallet balance - unfair experience with Nykka. Boycott Nykka #scam
Very disappointed with my recent experience with Nykaa.
I had returned an order in 2024 and chose to keep the refund amount in my Nykaa wallet instead of taking it back to my original payment method, trusting that I could use it later for future purchases.
Now suddenly, my wallet balance has been marked as expired. After multiple follow-ups, customer support is saying the balance expired because it was linked to a voucher. However, at no point was it clearly communicated that the wallet amount would expire even after being added to the wallet balance.
Despite repeated emails and support requests, I did not receive proper resolution or even the promised callback.
As a customer, this feels extremely unfair because this was money/value already credited into my wallet account, and there was no clear transparency regarding expiry terms.
Sharing this experience so that other customers are aware and can keep track of their wallet balances and refund terms carefully.
I hope Nykaa resolves this issue fairly and improves transparency for customers.
I had returned an order in 2024 and chose to keep the refund amount in my Nykaa wallet instead of taking it back to my original payment method, trusting that I could use it later for future purchases.
Now suddenly, my wallet balance has been marked as expired. After multiple follow-ups, customer support is saying the balance expired because it was linked to a voucher. However, at no point was it clearly communicated that the wallet amount would expire even after being added to the wallet balance.
Despite repeated emails and support requests, I did not receive proper resolution or even the promised callback.
As a customer, this feels extremely unfair because this was money/value already credited into my wallet account, and there was no clear transparency regarding expiry terms.
Sharing this experience so that other customers are aware and can keep track of their wallet balances and refund terms carefully.
I hope Nykaa resolves this issue fairly and improves transparency for customers.
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Response from developer
Hi, we would not want any of our customers to feel this way. We'd like to know what went wrong and help you with it. Can you please mail us at support@nykaa.com so that we can have this addressed for you.
Disappointing Experience
I had an extremely disappointing experience with Nykaa Man. I ordered a Nike Revolution shoe in size UK7, but instead received the wrong size (UK8). I immediately requested a replacement, hoping the mistake would be corrected quickly. It took nearly 4-5 days for the replacement process, which was already frustratingly slow. To make matters worse, when the replacement finally arrived, I was sent the exact same wrong size (UK8) again.
Receiving the wrong order once can be understood as a mistake, but receiving the same incorrect item twice shows a serious lack of quality control and customer care. After all this inconvenience and wasted time, the only resolution being offered now is a refund, which is frustrating when I simply wanted the correct product I originally ordered.
This has been a highly inconvenient and frustrating shopping experience. I expected much better service, efficiency, and accuracy from Nykaa Man.
Receiving the wrong order once can be understood as a mistake, but receiving the same incorrect item twice shows a serious lack of quality control and customer care. After all this inconvenience and wasted time, the only resolution being offered now is a refund, which is frustrating when I simply wanted the correct product I originally ordered.
This has been a highly inconvenient and frustrating shopping experience. I expected much better service, efficiency, and accuracy from Nykaa Man.
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Response from developer
Hi, we would not want any of our customers to feel this way. We'd like to know what went wrong and help you with it. Can you please mail us at support@nykaa.com so that we can have this addressed for you.
Very bad packaging
I had a very disappointing experience with this app. I ordered a face wash. The packaging was extremely poor—the bottle arrived dirty with a significant amount of dust settled on it. Additionally, the bottle tip was improperly secured with cellotape, which raises serious hygiene concerns.
I initially returned the item and placed a replacement order, expecting better quality control. To make matters worse, the seller was not willing to provide a proper replacement or resolution and instead offered a compensation of just ₹100, which is completely inadequate given the issue. I had to request them again to replace the item. Unfortunately, the replacement arrived in the exact same condition.
This indicates a consistent problem with packaging, handling, and customer service. I would strongly advise the seller to improve their quality standards.
I initially returned the item and placed a replacement order, expecting better quality control. To make matters worse, the seller was not willing to provide a proper replacement or resolution and instead offered a compensation of just ₹100, which is completely inadequate given the issue. I had to request them again to replace the item. Unfortunately, the replacement arrived in the exact same condition.
This indicates a consistent problem with packaging, handling, and customer service. I would strongly advise the seller to improve their quality standards.
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Response from developer
Hey, this is not how we would like you to feel about us. We request you email us at support@nykaa.com with your order details so that we can have this addressed for you.
Never Order
Recently i ordered a Nike shoe from here. I had quality issues with product so i filled a return they took 10 days to pick that order, even j had to call them many times to ask them to return, now once my package had been picked up, now they are giving me return of my money today 16 days have passed and there is no reflection of refund in my account. Never opt for their service. Please save your money, time and energy by not ordering from them.
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Response from developer
Hi, we are really sorry to hear this! We request you to kindly write to us at support@nykaa.com with your issue so we can assist you better.
Products
The products are amazing on it but you have to give the more discounts on the Shoping above 1000 this is the humble request to you and this app gave the most advantages to shopping with more company products i am happy of this merits.
Good app interface
And good experience they have almost every product related to skin care which I was searching through different platforms. Then I got here all products I got in one place
Worst Customer Service and Pathetic Delivery
I ordered a Bewakoof T-shirt through their app, and they delivered an unrelated product. I submitted a return request, but they denied it, stating that the correct product had been delivered and that no return could be made. After sharing images of the product and invoices from another customer, they initiated a return pickup following their so-called investigation. Once the product was picked, their team stopped responding to me and never initiated or discussed a refund. Nykaa has looted my bugs and will likely do the same with other customers. Please be cautious about their scams.
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Only option to buy genuine perfumes
One of the very few online options to buy Original Perfumes.
Best app
👍🏻
Very poor Customer Care and returns
Very very bad customer care. I have been dealing with the returns issue for more than 1 month now. Everytime they keep cancelling my returns. I still have not got my money back yet. Please do not order anything from this app.
good product
good
Worst app ever
This is the worst service I have ever experienced. My order has still not been shipped and it keeps getting delayed without any proper reason. Every time I contact customer care, they give the same excuse again and again and do not provide any real solution. When I asked them to cancel the order, they refused and kept saying to wait for 72 hours. This is very frustrating and feels like customers are not being treated properly. Such behavior is unacceptable and shows very poor customer service.
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Response from developer
Hi, we would not want any of our customers to feel this way. We'd like to know what went wrong and help you with it. Can you please mail us at support@nykaa.com so that we can have this addressed for you.
Only asking them to email
If you go through all the bad reviews, here, you will realise that their team has responded, asking them to know more about the case and have provided an email address saying “they are curious to know what happened”. What is shameful is that had enough curiosity when the customer first complaint when there was a problem, they wouldn’t have been asking the same thing again.. show a lot about them.
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Response from developer
Hi Ashok, we are sorry for your experience, would request you to email us at support@nykaa.com so that we can have this addressed for you.
Very Bad Experience
I ordered Mars by GHC Hair Vitalizer pack of 2 but I just received pack of 1, I informed Customer care immediately and they created replacement. But the pickup person rejected it because one pack is missing. Now tell me, how can I return pack of 2, whereas I have received just 1 pack. And this is the main reason for replacement. But this is how their system works. Very very disappointing and never expected such experience.
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My first buy
Not only I have got the product here which wasn't available with leading e-tailers but also got 100rs extra discount over and above usual discount. Happy happy.
Wrong item they sent and no return approved
Recently i ordered two products and from that one i received accurate and one i received wrong item used item and when i applied for return they said from their end everything they have sent if they have sent then how i received wrong items and later i applied for return but they rejected for that i am very disappointed from nykaa if you do all this with customer then how customer will trust you so it my request to all customers who purchased from nykaa stop purchasing from them because they dont support customer and tell to others also not to purchase from nykaa they make people fool and earning money by fooling people
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Response from developer
Hello! We're very sorry to hear of your experience. We're curious to know more, please email us at support@nykaa.com with more information so we can look into it and have it sorted for you.
