It is very comprehensive to use
It is well designed and user friendly. Thank you.
Don’t like the new set up
I do not like the new account setup where all of the transactions are lumped together. I especially do not like having the church’s account transactions linked and displayed together with my personal account transactions.
The accounts need to remain separate so that transactions can be reviewed and tracked individually. This new setup is confusing and makes it more difficult to manage and reconcile each account properly.
Please change the setup back to the original format, where we could review each account and its transactions separately. The previous setup was much clearer, more organized, and easier to manage.
The accounts need to remain separate so that transactions can be reviewed and tracked individually. This new setup is confusing and makes it more difficult to manage and reconcile each account properly.
Please change the setup back to the original format, where we could review each account and its transactions separately. The previous setup was much clearer, more organized, and easier to manage.
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02 Digital App is amazing
I’ve been using both the app on my desk top and on my phone. One of the biggest reasons I love Old Second
Good Morning
I love the convenience
Thanking you
Always there to help!!!
Buen servicio
Me encanta
Easy, quick, & user friendly !!
I love using this app for urgent transfers or to look up any details ! So easy to navigate the app as well !
Broken deposit app
You have broken my ability to deposit into the right account. Sigh.
Depositing checks
Your app is SO DIFFICULT!! Almost every time I have to try 2 or 3 times. Way too sensitive. My other banks don’t give me this issue
Deposit
It was hard getting the correct photo for the deposit. Ask me numerous times to write old second national bank mobile deposit only.
Update messed it up
Won’t open at all now after last update
Limits
$5k daily limit. Not cool. Should be a percentage. IE 15% of total savings = daily limit
Mobile deposit phasing is ridiculous
Check deposit feature is terrible
Great except for remote dep issue
I like the capability of the app to access info and to execute transactions.
I do not like how remote deposits are rejected because I supposedly did not write “Mobile Deposit Only Old Second” on the back. Except I did, in big block printing. I make the letters thicker and it usually helps. A couple of times I have had to strike thru the original and rewrote it much lower on the check. I really wish they would fix this.
I do not like how remote deposits are rejected because I supposedly did not write “Mobile Deposit Only Old Second” on the back. Except I did, in big block printing. I make the letters thicker and it usually helps. A couple of times I have had to strike thru the original and rewrote it much lower on the check. I really wish they would fix this.
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Mobile deposits
Mobile deposits are challenging. Even when you endorse the back of the check properly, it wants to reject it.
On line check deposits!
Love how easy this is and saves so much time! Thanks for this option.
Photos not accepted
I use several different mobile banking apps. I don't have any difficulties with any of them other than the one with old second. Frequently I get error messages that say that the Check image isn't clear. Frequently I get error messages that say it's not endorsed properly.
I can see the image that I submit and it is perfectly fine. Regarding the endorsement, I am using the exact verbiage I was directed to use by old second.
It's very frustrating to have to try several times to submit the photos. Sometimes I have to log out and log back in. And frequently that doesn't even work.
I really don't think it's user error because I do use other mobile banking apps and never have a problem submitting the photos.
I can see the image that I submit and it is perfectly fine. Regarding the endorsement, I am using the exact verbiage I was directed to use by old second.
It's very frustrating to have to try several times to submit the photos. Sometimes I have to log out and log back in. And frequently that doesn't even work.
I really don't think it's user error because I do use other mobile banking apps and never have a problem submitting the photos.
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Can't update app
It just takes me in an endless loop
Please fix!!
app not working at ALL after update. just a green screen
Update
I don’t want to update my phone, why am I not able to keep the app as is? Forcing people to update is ridiculous!
