Functionality
Poorly designed, exisiting customer instructed to but unable to update from App Store
please FIX YOUR APP
i have been unable to log in for the better half of the year, logging in via account name and password just keeps me stuck on the login page, i have NEVER been able to log in via the login page. logging in with faceid is a 50/50 chance, i just have to pray that i’m able to access my account :/
unable to update
this app complicates what was easier
Ethan
Every time I am using this app, my mobile freeze. Have no problem with any other apps.
One token
I can’t activate my one token with this app
Logged in to a blank page. 🤷🏻♀️
I thought this issue was fixed, but half a year later it’s still the same.
I loved using the app, not anymore. It’s not convenient at all!
I loved using the app, not anymore. It’s not convenient at all!
Unable to activate one token
Impossible to access my account via web browser or app as I am unable to activate one token after switching phones. Looking forward to the next update so I can access my OCBC account again. Thank you!
Login
This is the most frustrating log in I have ever experienced. Although I managed to log in to my account I could only view the balance but could not transfer funds. I tried to call the general line number in KL for the past 3 days and was on hold for 20 minutes each time and subsequently disconnected. Although I left a call back number on each of the occasions, there was no call back.
I even left messages on the website, but no response either. Pathetic.
I even left messages on the website, but no response either. Pathetic.
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App doesn’t allow to sign in and use one token after update . Please do something.
PleAse do something to enable people to use the app and sign in to bank account . I can’t do any transaction anymore .
Sluggish and Crash all the time
The app is so slow and sluggish
The UX is very terrible
Loan payment is not STP
Loan payment always crash
Your digital team need to buck up. I have no choice but to use this app...
The UX is very terrible
Loan payment is not STP
Loan payment always crash
Your digital team need to buck up. I have no choice but to use this app...
Crap app, keep saying I have an old version!!!!
See above
Bad apps
Unable to sign on after apps update.. what a terrible customer experience!!
Not worth my time
In the year 2020 how shameful to offer such a broken mobile app
Clunky and hard to use
You should fix your UX
The FACE ID ISNT WORKING
It’s very troublesome to always log in using the OTP, and before the update, the FACEID was working well until the latest big update that basically changes everything in the app. Please fix this.
Cannot login
Cannot login or setup Touch ID login
Worst after update
Before update the apps still able to use Face ID and now this feature is not available. This really inconvenient for user like me who use Face ID. Update should be getting better instead of way back behind. Although the interface is nice but it’s quite lag and slow. Really dissatisfied with the new update and hopefully coming update you can enable Face ID
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better improvement
finally the updates let you do more than just viewing balance.
would like to be able to use with face ID.
if your app does not update, try removing it and reinstall again.
would like to be able to use with face ID.
if your app does not update, try removing it and reinstall again.
Unable to update
As per above pls assist
Crashed
Couldn't even get past login screen. Please look into this ASAP.
