My and my partner’s fave cinema
Good films, good food, good sound system and theatre, friendly staff and user friendly app with points and perks ❤️
Poorly designed app.
Regularly glitches and makes phantom bookings, and bookings constantly vanish into oblivion if you even breathe on the app wrong— with no legitimate help from their support for either of these issues.
0/10, wouldn’t recommend to a friend.
0/10, wouldn’t recommend to a friend.
love it
really great if you want to prebook your seats
Buggy app
The app no longer allows me to refund my bookings and has caused multiple strikes on my account due to this and don’t get an option to cancel on the website either and when I’ve contacted guest services they tell me they can’t remove strikes, I can also no longer use a CEA card to book through the app and have to visit the website
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Needs updating
app needs updating massively. easy to navigate however never works when proceeding to check out. double books and errors while trying to book. never had the problem anywhere else, becomes very frustrating as you have to go in store in get tickets / food sorted.
Sign out
This app keeps signing me out then when I sign in again it says my login is wrong, however if I log in online, not on the app I’m in no issues. Seems like there is a big needing fixed
The is not working correctly
The app has been working absolutely fine, and then all of a sudden it stopped working correctly and I’m not quite sure what’s happened, you can’t book your CEA card through the app anymore. You have to use the online service. The app keeps crashing Crashing. Not letting you book tickets not letting you look at Films. Turned into an absolute nightmare. I’m an pay monthly member, you need to get the working like before
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App not taking mylimitless bookings today
Trying to book but being told I already have a mylimitless ticket for that time when I don’t. Purchase history is clear. Connection to server keeps being lost, have tried on website too but getting same issue.
App support useless for this question.
App support useless for this question.
Not working - no phone help or option to book
Website and app are not working; I’ve made my payment but have no tickets. I retried as per “FAQ” but no luck. There’s no booking via phone available. No message saying “we are experiencing problems” which they clearly are. Others have tried booking but get the same.
Slow
The app is so slow, gives a countdown window to pay for tickets. You get 11 minutes to pay 10 of which is waiting for the app to load
Please add Watchlist to app
Good app, I like being able to chance seats on the fly, would love a watchlist in the app to remind me of upcoming releases and limited anniversary showings of films
App wouldn’t work
I have an Odeon account but the app doesn’t recognize my login so I have to use the website. I’ve tried deleting app and changing password - still wouldn’t work.
Can’t sign in
Keeps logging me out of my account and won’t let me sign in. I don’t know what the issue is but I always end up opening Safari and signing in there. Then, from time to time, it allows me to sign in, to later sign me out again. So frustrating.
Appalling customer service
The app has been having issues. I tried to report said issues and the literally stupid AI bot kept sending me round and round in circles and asking the same questions over and over when all I wanted to do was send a report.
After wasting my time it finally tried to connect me to a real human that apparently aren’t available for hours.
What kind of backwards company doesn’t want to get bug reports so they can fix them and reduce downtime/customer dissatisfaction?
Awful. Absolutely awful. Get rid of the bot. It’s Artificial but it’s not Intelligent.
After wasting my time it finally tried to connect me to a real human that apparently aren’t available for hours.
What kind of backwards company doesn’t want to get bug reports so they can fix them and reduce downtime/customer dissatisfaction?
Awful. Absolutely awful. Get rid of the bot. It’s Artificial but it’s not Intelligent.
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Cannot log in or reset password
Logged me out. Won’t let me back in. Website won’t let me pass ‘not a robot’. I have unlimited pass bjt can’t use it now. Nowhere to find help on website or app.
Perfect
Easy Peasy lemon squeezy
Rubbish app
I have a membership would not let me select it keeps crashing the app and unable to let me book my seats I have had to pay normal price when I have a limitless membership
Fabulous
Top Notch
Can’t login via app intermittently
Seems to drop connections to the server and prevents logging in. Happens randomly
App sign in error
I keep having issues connecting to the app even though there’s no problem on the web 😅 what’s the point of having the app if I can’t even login properly?
