I was forced to write this
There we are
Can't sign in, can't sign up
I have an account on the web version. I can login there no problem. Try to use the same credentials on the app. Login error.
So I tried to create a New account. Nope, I get a blank page. All buttons greyed out can't select the check box. Only thing I can do is go back to the failed login page.
What's the point of the app?
So I tried to create a New account. Nope, I get a blank page. All buttons greyed out can't select the check box. Only thing I can do is go back to the failed login page.
What's the point of the app?
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Limitless plus 5 stars
With limitless your in control
With bookings - swaps - refunds and ordering snacks. I hope in the future on limit plus you can take a guest with you free of charge.
With bookings - swaps - refunds and ordering snacks. I hope in the future on limit plus you can take a guest with you free of charge.
Great app
This app has gotten better over time and is now my preferred way to book tickets, especially because the booking system inside the cinemas (nationwide) is always so so slow.
App not working
I can’t sign into my account as it’s having issues connecting to the server. This has been happening for over 24 hours now. It’s the same issue with the website too.
Shocking
I refuse to believe the positive reviews for this app weren't bought by Odeon. I've never met a single person who enjoys using it, and I've asked around.
How the dev team are still in jobs is a bigger mystery than anything on the big screen. The design is atrocious, and it's riddled with problems. It loads like it's buffering on dial-up. It rejects perfectly good cards for reasons known only to itself. My favourite trick is when it blocks a booking because I, or the person I'm booking for, have supposedly already booked a film at the same time. We haven't. Either the app is hallucinating or there are clones of us out there with excellent taste in films.
Raise any of this with the staff at the cinema and you're met with a deer-in-headlights stare. They eventually book your seats manually, then go back to being the least efficient workforce imaginable, as tickets pile up and popcorn and drinks don’t get served.
One star, purely because I can’t give zero.
How the dev team are still in jobs is a bigger mystery than anything on the big screen. The design is atrocious, and it's riddled with problems. It loads like it's buffering on dial-up. It rejects perfectly good cards for reasons known only to itself. My favourite trick is when it blocks a booking because I, or the person I'm booking for, have supposedly already booked a film at the same time. We haven't. Either the app is hallucinating or there are clones of us out there with excellent taste in films.
Raise any of this with the staff at the cinema and you're met with a deer-in-headlights stare. They eventually book your seats manually, then go back to being the least efficient workforce imaginable, as tickets pile up and popcorn and drinks don’t get served.
One star, purely because I can’t give zero.
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Odeon is good but this app is trash
This app has genuinely appalling design. Consistent login issues, slow/laggy on the transitions. Tries to upsell you on every booking Always a pain to use. Would be so easy to make it good.
Useless website
I have been trying for over two hours to book 7 tickets for a picture. The site has timed me out twice, then stopped accepting my payment card when I had to book the tickets all separately! In fact it stopped taking ANY payment cards (I tried several different ones)!One of the tickets was a limitless one which I now cannot add at all because it is saying I already have a ticket booked on it - WHICH I DONT BECAUSE IT TIMED ME OUT! To say I am frustrated and angry is an understatement. I am probably going to have to book the last ticket tomorrow and hope that I can do it otherwise all my girlfriends will be going and I will be sat in the car park!
Don’t buy multiple tickets 😡
Don’t buy multiple tickets 😡
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My and my partner’s fave cinema
Good films, good food, good sound system and theatre, friendly staff and user friendly app with points and perks ❤️
Poorly designed app.
Regularly glitches and makes phantom bookings, and bookings constantly vanish into oblivion if you even breathe on the app wrong— with no legitimate help from their support for either of these issues.
0/10, wouldn’t recommend to a friend.
0/10, wouldn’t recommend to a friend.
love it
really great if you want to prebook your seats
Buggy app
The app no longer allows me to refund my bookings and has caused multiple strikes on my account due to this and don’t get an option to cancel on the website either and when I’ve contacted guest services they tell me they can’t remove strikes, I can also no longer use a CEA card to book through the app and have to visit the website
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Needs updating
app needs updating massively. easy to navigate however never works when proceeding to check out. double books and errors while trying to book. never had the problem anywhere else, becomes very frustrating as you have to go in store in get tickets / food sorted.
Sign out
This app keeps signing me out then when I sign in again it says my login is wrong, however if I log in online, not on the app I’m in no issues. Seems like there is a big needing fixed
The is not working correctly
The app has been working absolutely fine, and then all of a sudden it stopped working correctly and I’m not quite sure what’s happened, you can’t book your CEA card through the app anymore. You have to use the online service. The app keeps crashing Crashing. Not letting you book tickets not letting you look at Films. Turned into an absolute nightmare. I’m an pay monthly member, you need to get the working like before
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App not taking mylimitless bookings today
Trying to book but being told I already have a mylimitless ticket for that time when I don’t. Purchase history is clear. Connection to server keeps being lost, have tried on website too but getting same issue.
App support useless for this question.
App support useless for this question.
Not working - no phone help or option to book
Website and app are not working; I’ve made my payment but have no tickets. I retried as per “FAQ” but no luck. There’s no booking via phone available. No message saying “we are experiencing problems” which they clearly are. Others have tried booking but get the same.
Slow
The app is so slow, gives a countdown window to pay for tickets. You get 11 minutes to pay 10 of which is waiting for the app to load
Please add Watchlist to app
Good app, I like being able to chance seats on the fly, would love a watchlist in the app to remind me of upcoming releases and limited anniversary showings of films
App wouldn’t work
I have an Odeon account but the app doesn’t recognize my login so I have to use the website. I’ve tried deleting app and changing password - still wouldn’t work.
