Omada User Reviews

Customer Experience

Positive experience41.1% of reviews
Neutral13.8% of reviews
Negative experience45.1% of reviews

~ Based on 297 written reviews from the US App Store.

What users say

Is Omada Safe?

Omada appears safe based on user ratings. AppsHunter Safety Score for Omada is 94/100.

This assessment is based on 94,501 user ratings, with an App Store average of 4.7/5.

Safety Analysis

92.5% of ratings point to a safe experience
4.6% of ratings suggest some concerns
2.9% of ratings point to a risky experience

~ Based on 94,501 App Store ratings for Omada.

Is Omada Legit?

Omada appears to be a legitimate app. AppsHunter Legitimacy Score for Omada is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Eh

I loved it at first and the coaches are great along with the education. suddenly they closed my account for no reason. I had to reapply and got denied saying because I don’t work at Costco. I tried reaching out 3 times about the issue and never heard back. First time that has ever happened. That’s why I’m giving it one star.
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Update Issues

Updates have made so the app won’t accept meal entries. Other than the annoying bugs, I l using the app! It has been a great way to track trends and progress!!

Update

Since the new update it’s been bugging out. It’s not uploading my meals.

In consistency

The app is full of bugs and will not let you edit and save your meals when you need to make changes.

Incorrect info/syncing issues

The first thing I noticed was when I entered my diet Mountain Dew it showed it had 100 g of added sugar. I reached out and they told me to uninstall and install the app and so far across my fingers that’s been working. The other thing is it sinks to my Google Health app, however, the Omada app does not sync 100% of my steps walked. So for example, I hit over 5000 steps with my Fitbit, but this app is only showing like 4600 and something. The previous day I had 4990, but this app shows like 4300 and something.
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Omada

It’s an amazing tool, especially messaging back and forth with a coach. I will continue with the program, keeps me motivated

Slow Application

Doesn’t allow input or edits of meals

Extremely limited

If you already know that grapes are healthier than M&Ms, you are too advanced for this program. The articles are simplistic, the content is meager, and the functionality is limited. The food tracker doesn’t even have calories. You can do better for free.

Log partial portions?

There seems to be a way to do it but it is unnecessarily obscure and complicated. Why isn’t there just a decimal point or ability to use common amounts like 1/2 or 1/3 right when you log a food item? I can’t use it this way.

Review

I enjoy taking this app, it is easy to navigate. I enjoy my health coach Bob. He is very kind and takes the time to get to know you and help you succeed.

They appear to have deleted my previous one star review.

A nonfunctional app which I have detailed in my previous (now missing) review.

Excellent

I really enjoyed Omada program, I was prediabetic and it helped me get my A1c back to normal levels. The coaches help to keep you accountable.

Just the Support I Needed!

Friends and family don’t really wanna hear about your weight loss journey… But at Omada, everyone there is dedicated to this and they are ready to help. My coach, Katherine, is amazing for one on one discussions. There’s groups to discuss whatever you need to discuss from whichever stage in life you’re in: from young parents to aging adults. The program includes a scale, potentially a blood pressure machine, and resources galore! Even IA chats, help you figure out next steps and offer up more precise information to meet your needs.All you need to do is get engaged and participate in your own health!
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Great program

Great program I just need to figure out how to adjust portion sizes

Don’t rely on the nutrient estimates. The app can’t do basic math.

Update: 30 June 2026

The app is incapable of simple addition. Below is the protein and fiber I consumed for breakfast and dinner today, followed by the figures Omada came up with for the same meals.

Breakfast, what I ate
Protein - 56.35 grams
Fiber - 22.75 grams

Breakfast, what Omada recorded
Protein - 32.1 grams
Fiber - 1.8 grams

Dinner, what I ate
Protein - 51 grams
Fiber - 16.05 grams

Dinner, what Omada recorded
Protein - 44.4 grams
Fiber - 11.7 grams

I have submitted trouble tickets and Omada is ignoring this issue and simply refusing to respond with any explanation or timeline for correction.


Original Review:
1. AI repeatedly overwriting nutritional information I have entered and Saved with incorrect data.
2. No option to add food names or correct serving sizes. ( if I eat one slice of Colby Jack cheese I do not want to default to one cup of shredded Colby Jack)

The scale weighs and transmits but it’s been two days since the last time the app acknowledged receiving that data.
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First two weeks

The first two weeks so far I have been given tremendous support and knowledge
My life coach is like an Angel that looks forward for me to succeed

Thank you

It’s so worth it if you’ll work it and DO NOT GIVE UP NO MATTER WHAT

The New Me!!

I’m absolutely loving this app. I have all my vital resources in one place. The group and individual support are the most important to me. They help you work on the inside, which reflects on the outside.

Health guidance and Health Coach

This program is great! I really like my coach. She is very inciteful and encouraging.

I love this app!

I enjoy reading the articles and applying them to my daily life to get the best out of my health I can. I like communicating with my health coach and other specialty coaches. They check in with me and communicate with me as often as I need.