Omni by Desjardins User Reviews

Customer Experience

Positive experience11.5% of reviews
Neutral4.6% of reviews
Negative experience83.8% of reviews

~ Based on 130 written reviews from the US App Store.

What users say

Is Omni by Desjardins Safe?

Not enough ratings yet to assess Omni by Desjardins.

Is Omni by Desjardins Legit?

Omni by Desjardins appears to be a legitimate app. AppsHunter Legitimacy Score for Omni by Desjardins is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

App request to be updated but no new version in App Store so now I am stuck

As above the app do not launch asking to be updated while no update is available in App Store

It does not open

It says update on app but I can’t open it

Stupide

Pourquoi faut il toujours se reconnecter, aprĂšs on nous demande d’activer le FaceID, mais ça ne fonctionne mĂȘme pas đŸ˜…đŸ« 

Great changes

Love all the recent changes. It’s super easy to submit my claims and get the information I’m looking for. Keep up the great work!

Response from developer

Hi Ryan, thank you very much for your kind words and for taking the time to share your experience. We’re thrilled to hear that the recent updates to OMNI by Desjardins are making it easier to submit your claims and quickly access the information you need. Our goal is to continuously improve the app to make managing your group insurance simple, efficient, and intuitive. Feedback like yours confirms we’re moving in the right direction, and it motivates our teams to keep enhancing the claims process, navigation, and overall performance of the app. Thanks again for your support! — The OMNI by Desjardins team

Bof

PlutĂŽt lent et pas trĂšs intuitif Ă  naviguer. Mais le gros point nĂ©gatif Ă  mon avis c’est l’impossibilitĂ© de faire quoi que ce soit avec les pdf de relevĂ©s fiscaux.. ça les affiches un point c’est tout
 pas d’option d’impression ni de tĂ©lĂ©chargement.. vraiment poche

Login buttons are cut off in iOS, cannot login!

It’s been a longtime that this is happening, and I still can’t tap on the login button, they are getting cut off by the iOS home bar, please fix it, it’s tax season!

Facture enregistrée

Ce serait bien de toujours enregistré les factures au moment de soumettre notre réclamation ça nous éviterait de conserver nos factures pendant 5 ans

No upgrade available

Your app ask me to update and blocks access but no update is available on App Store

Useless

Out of sync with Desjardins’s web portal.

1-clic

Ce n’est pas nĂ©cessaire de nous faire cliquer sur « continuer » quand il n’y a qu’un choix possible !
Par exemple, dans une rĂ©clamation, je sĂ©lectionne le nom d’un enfant : une fois sĂ©lectionnĂ© pourquoi ai-je besoin de cliquer sur continuer?
Dans tout le processus ça doit ajouter au moins 5-6 clics inutiles.
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Saved password or Face ID not working.

Although you prompt for Face ID option, once user agrees to it, it will never use it to sign in.
Saved passwords don’t allow you to sign in either. Have to manually enter username and password each time.

Fix your password reset!!!!

I can’t log in anymore because I can’t reset the password. I see this issue has been going on for over a month. This is unacceptable.

bug bug bug

comme Ă  peu prĂšs tous les produits de desjardins, cette app ne fonctionne pas ! il demande d'updater nos adresses email pour plus de sĂ©curitĂ© mais l'application bug Ă  partir de lĂ  et plus rien ne fonctionne ... c'est super sĂ©curitaire mĂȘme les usagers sont incapables d'avoir accĂšs Ă  leurs informations
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Impossible d’y accĂ©der

Bouton de mise Ă  jour d’identifiant dĂ©fectueux

Garbage app

Absolutely infuriating spending 2 hours, 36 minutes on the phone trying to make this work, to still have to call back the next day. I worked for a different company with this joke of an insurance company and they won’t merge my stuff. Hot garbage.

Every upgrade wiped out saved authentication info

The app doesn’t save credential in the phone keystore, I had to spend hours to get them back, every time!!! Disappointing

Claim history experience is awful

1. Provide a way to view the claims that have been just submitted and/or are in progress (Currently not available).
2. Allow to view records for at least the last year (Currently not available).
3. Show the name of the patient in the clames history table and allow filtering by name (Currently not available).
4. Provide option to display Service Date in the clames history table (Currently not available).
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Authentication update not working

List of time, poor UX, boomer app

Une erreur s’est produite

Le titre dit tout. Aucune interaction avec cette application ne s’est pas terminĂ©e sans qu’une erreur fatale se produise. QA inacceptable de la part d’un assureur de cet envergure.

Do not use

Worst app ever use for investment or insurances