Good tool bad experience
The Best of the Best
Running the trial version, and
Сервис плохой
При этом у меня все также пробная версия работает, а использовать полноценный функционал - я не могу. Служба поддержки не помогает (
Cannot turn off Critical Path!
Terrible
Support is Abysmal
First off, the support is terrible. You’d think with how much OmniGroup charges for their software, they’d have a responsive and professional support team. But no—don’t expect them to answer the phone, and when they finally do, the experience is often rude and unhelpful. They even discourage using their own internal sync solution (OmniSync Server), despite their documentation recommending it. It’s a complete disconnect between what they promise and what they deliver.
Documentation is Outdated
The documentation on their website is outdated, which only adds to the confusion. When you encounter an issue—and trust me, you will—you’ll find that their instructions are either missing key details or refer to settings and options that no longer exist. It feels like they’ve given up on keeping their users informed, leaving you to figure things out on your own.
Software Lacks Basic Functionality
In 2024, apps are expected to integrate seamlessly across ecosystems and devices. But OmniPlan, even with its hefty price tag, struggles to get basic sync functionality right. Getting my OmniPlan projects to sync from my Mac to my iPhone has been a nightmare, and I’m left with broken software that I paid $20/mo for—a so-called “privilege” that isn’t worth it.
What’s more infuriating is that instead of fixing their built-in sync solution or providing reliable alternatives, they seem to expect users to cobble together workarounds. It’s unacceptable for software that’s supposed to be professional-grade.
Final Verdict
OmniGroup needs to step up their game—significantly. For the premium price they charge, they need to invest in quality support, keep their documentation up to date, and, most importantly, develop software that works as advertised. As it stands, you’re paying for the privilege of troubleshooting broken software and dealing with unresponsive support. Save your money and find a solution that actually works.
Omni Productivity
Omni Productivity
great for visualising project timelines & dependencies
very good
A great project management app
Obtuse
Demo mode only
Expected more for the price
The next thing was how un-Mac like it felt, which was strange since it's Mac only. It doesn't fit in with the consistent UI we are used to with Apple products.
I also couldn't find any way to have sub-projects (where the progress of one project would influence other ones), the ability to prioritise minimising project cost, and a few other things I expected to be there.
Some levelling results scheduled tasks for times when their resources weren't available and other strange behaviours.
It's great software, but at v4 I thought it would have been better.
XX
Scam
Rip off
Response from developer
Apologies for the confusion, and for the delay replying! It sounds like you may have purchased a previous version of OmniPlan. If this purchase was made via the App Store, it should be available for re-installation via your "Purchased" app list. If recovering your previous purchase is something you are interested in doing at this point in time, our team would be happy to help out. They can be reached via email at sales@omnigroup.com or by phone Mon - Fri, 10am - 5pm Pacific at 1 (800) 315-6664 or 1 (206) 523-4152.

