Disappointing
Unfortunately, my most recent experience was very disappointing.
When I arrived at the parking facility, I was told I needed to pay an additional daily fee for an oversized vehicle. My $172 parking expense turned into a $304 expense. I ended up not parking at the lot. And it does turn out there was a warning that there may be an additional fee for oversized vehicles buried in the fine print. I do think the app should ask what vehicle you are planning to park and present offers that accurately reflect how much it will cost to park. I reached out to customer service to better understand what happened and I am still waiting for a response.
Great experience
Pick up Fail
Great price
Tailpipe Cut Off - my bad for using this service
Response from developer
We are so sorry to hear about your catalytic converter. While this can happen anywhere you are parked, we know that it is a very unsettling experience. When it does happen we suggest filing a police report, and working with your insurance company for next steps, as unfortunately catalytic converter thefts seem to be on the rise everywhere. On Air Parking does not own or manage the parking facilities - we are a reservations platform only. That said, we do care about our customers and have already spoken with you personally to do what we can on our end to make this right, and help with refunds. If you do need to contact the facility directly, their information is in your reservation confirmation. If we can help out with anything else, please let us know - we really are here to help. Thanks!
