non-existing customer service
Unable to change address online. calling is not working. Tried to leave a message, no response.
Scam Artists
DO NOT use this service. They never show up and when you realize that theyre not going to show up would think to cancel, but when you do, you get charged $15+ so youre bound to either par the cancellation fee or wait for your grass to continue to grow long AND if you dont cancel and the grass gets longer as you wait for them to arrive at their own time, youre charge even more of a fee for cutting ‘tall grass’! This is a total scam! And dont forget to completely cancel services because if you dont, you will get a notice at the last second letting you know that mower are going to arrive soon, so when u do cancel, you get charged $15*! You become a slave to their system. I HIGHLY HIGHLY HIGHLY DO NOT RECOMMEND!!!!! Also be sure to delete any payment you have on file and delete your account. This company is true pieces of greedy garbage.
Show more
Very Disappointed
Important message up front: Due to personal experiences I would not recommend OneNeighbor.
The vendor and service provider are unreliable and even after contacted the OneNeighbor support - they didn’t respond to the problem, zero actual response other than we received your ticket… more than 5 days.
Upon cancelling the service, while marketed on their website “no contract”, the company charged my credit card without approval. Beware. And yes the service was canceled before 12pm…
The vendor and service provider are unreliable and even after contacted the OneNeighbor support - they didn’t respond to the problem, zero actual response other than we received your ticket… more than 5 days.
Upon cancelling the service, while marketed on their website “no contract”, the company charged my credit card without approval. Beware. And yes the service was canceled before 12pm…
Show more
VERY Unreliable
I’ve used one neighbor on two different occasions, a few years ago and again now. And their lawn service providers are completely unreliable. Providers cancel at the last minute for made up reasons. My favorite is “equipment issues.” The old saying is true, “you get what you pay for.” You “save” money by using this service but get a ton of people that shouldn’t be in the lawn care business. I would not use the One neighbor again if you paid me.
Show more
Poorly designed app. Hidden charges
I used this app for the first time in July 2024 to get a lawn mower job done. Originally, the estimated price was shown at around $30. However, after all hidden charges, the final bill was close to $96. When I canceled future jobs they charge an additional $30. I rather stick to normal contractor, they are way cheaper.
Show more
