Disappointing Experience — More Hype, Less Actual Value
The so-called AI Coach behind a paywall is the perfect example. For an app that acts as a third-party platform for CIBIL score monitoring, I expected an intelligent tool capable of performing in-depth analysis of credit score fluctuations, identifying the actual factors behind changes, comparing credit report updates, and providing personalized, data-driven recommendations. Instead, it delivers generic suggestions that are already freely available through a simple Google search. There is nothing particularly intelligent, insightful, or actionable about it.
If an AI-powered feature cannot properly analyze a user's credit profile and explain why their score has changed or what specific actions could improve it, then what is the point of introducing it in the first place? Simply adding an AI label to a feature does not make it useful.
With every update, the gap between the promises and the actual user experience seems to be growing. Rather than improving core functionality, accuracy, transparency, and practical usefulness, the app appears to be prioritizing marketing gimmicks over genuine innovation.
At this point, it feels less like a reliable financial utility and more like a money-grabbing exercise built around hyped features that fail to deliver meaningful value. Users deserve real insights, useful tools, and tangible improvements—not recycled advice packaged as AI innovation.
I genuinely hope the team starts listening to feedback and focuses on delivering features that actually justify the app's existence. Until then, this is becoming one of the most disappointing experiences in the credit score monitoring space
Response from developer
Hi there, hearing about your disappointment genuinely saddens us. We want to ensure your issues are fully resolved. Please connect with us and email us over to onescorehelp@onescore.app from your registered email ID and share the allotted ticket ID for a quick, tailored solution. - Ahi
Used to be good not anymore
There are many other apps such as Google Pay, PhonePe and many others where you can see correct Experian scores.
I think OneScore starting to play cheap tricks
Response from developer
Hey there! We’re sorry to hear that your experience with OneScore didn’t meet your expectations. Your feedback is valuable to us, and we’re committed to making improvements. Please reach out to our support team at onescorehelp@onescore.app so we can address your concerns directly. Thank you! -Suchi
Best Greedy cibil score app
I have been using your app for the last couple of years ( around 4 ) and this is one of the apps that has provided me with one of the most accurate scores of cibil and experion. I will always be grateful to you guys for helping me to plan my financial things until this very last update that you have made to your application. I hope you guys have a great greedy endeavor ahead and may all your profits be increased by many holds from your fellow poor users. I wish all the team behind the plan of making the cibil score a subscription based bussiness model success in their life.
Yours regards
A middle class user
Response from developer
Hi there, we’re sorry to hear that your experience with OneScore didn’t meet your expectations. Your feedback is valuable to us, and we’re committed to making improvements. Please reach out to our support team at onescorehelp@onescore.app so we can address your concerns directly. Thank you! - Ahi
Great app
Response from developer
Hi there, thank you for the wonderful 5-star shout-out! Knowing that you walked away completely happy is our biggest achievement, and we are so glad we could meet your expectations. Your fantastic review inspires us to keep innovating and delivering the best possible service. - Shri
Little more details
Response from developer
Hey there! We’re always here to assist you. At OneScore, we fetch data directly from the bureaus, ensuring you get accurate and up-to-date information! If you notice any errors in your report, you can easily report them via the OneScore app. 📌 Simply head to the Insights tab, click on "Report an Error," and you’ll be redirected to the bureau’s site to raise a dispute. Need further assistance? Feel free to share your concern with us at onescorehelp@onescore.app and drop your allotted ticket ID here - we’ll work our magic to light up those remaining stars! ✨ ~Misha
Junk
It won’t let me change the country code for a USA telephone number
The Best Free Credit Score Checking App in the Market
Response from developer
Hi there, the true secret of happiness lies in taking a genuine interest in all the details of everyday life. 🫶 Thanks for coming up with such a kind response & a fabulous rating. We feel blessed & highly encouraged by your appreciation for our efforts. ✌🏻 Have a glorious day ahead. 🥳 - Eddy
Frauds - they sell you personal information
Zero Stars for app & customer support
It’s been nearly 8 months but they didn’t fix this issue & not bothered to respond to me on the issue.
Finally I have received a call from customer support on 18th Aug saying this is an issue for many users for which they are looking into it. He didn’t provide any proper response on my query “why it took 8 months to reach out to me ?”
Today they have given surprise to me, I am unable to fetch my CIBIL score also now.
Response from developer
Hi Buddy! We can understand that there is something that is bothering you and we would like to know more to give the best service. Request you please elaborate on your issue and write to us at onescorehelp@onescore.app with your registered email ID and share the allotted ticket number here, so we can look into this further. - Suchi
Late Update
Response from developer
Hey Fam, Your satisfaction holds the utmost importance to us, and we are wholeheartedly dedicated to ensuring that you enjoy the best possible experience! If you're facing any issues or have concerns, kindly share them with us at onescorehelp@onescore.app using your registered email ID. Our dedicated team is here to assist you promptly! -Yuki
Customer support is terrible
First of all they should have a validation when creating new user. They didn’t have it. Now they could fix it from the backend, but they straight away tell they can’t do it.
Response from developer
Hey Shibasis, We apologize for the disappointment you've expressed. Your feedback is heard, and we're here to make amends. We request you to drop us an email at onescorehelp@onescore.app with your registered email ID so that we can help you in a better way. -Yuki
Credit card and score
But i face a issue in app it shows your credit card is approved but in one card it shows the offer is expired.
Response from developer
Hey Friend! Your review is like a burst of sunlight in our world! Your positive experience is the wind beneath our wings, and we're committed to always setting the bar higher. Thank you for your kind words and your steadfast support! -Geet☀️
Genuinely thank you
Inconsistent contact details
Response from developer
Hey Ali, Your satisfaction holds the utmost importance to us, and we are wholeheartedly dedicated to ensuring that you enjoy the best possible experience! If you're facing any issues or have concerns, kindly share them with us at help@getonecard.app using your registered email ID. Our dedicated team is here to assist you promptly! -Yuki
Not working on IOS
Unable to unregister, could be a scam
Adding to my concerns, I've observed an unexplained two-point drop in my credit score. Given that I haven't undertaken any new financial activities, I suspect the app may be continuously fetching my credit score, contributing to this unexpected decline. These experiences collectively contribute to my perception that this could be one of those financial scam apps frequently highlighted in the news.
Response from developer
Hey buddy, this is not the experience we want you to have! Let's connect & discuss this further, drop us a mail with your registered email ID at onescorehelp@onescore.app. Also, share your allotted ticket ID here for quick assistance. See you then! - Srish☕️
Not Working
West of time
Account Details
The Best app to look at your credit score
Response from developer
Hi there, we live for the days when we see such amazing responses from our users. These ratings that you have left will get us to the moon with the help of those lovely stars. There are "no faults in our stars"! - Ahi
