No stars
I would give this app no stars if I could. I am unable to log into the app I have tried contacting the company and the situation hasn’t been resolved. I just get an email to download the app. It doesn’t work.
Nightmare Solicitors (Avoid Using)
ONP Solicitors were appointed by HSBC to act in connection with the transfer of my mortgage from joint ownership into my sole name.
At the outset, progress was unacceptably slow. Whilst the online portal provided a reasonable degree of transparency and the call centre staff were generally courteous and able to provide basic updates, this was where the positive aspects of the service ended.
As the transaction became more complex, the standard of legal representation deteriorated significantly. Responsibility for my file appeared to be transferred between multiple case handlers, with no continuity of ownership or accountability. On numerous occasions, when contacting ONP directly, their own staff were unable to identify who had conduct of my matter, which is wholly unacceptable for a regulated legal practice.
As exchange and completion approached, the handling of the matter descended into complete disarray. I received in excess of four or five completion statements, each reflecting materially different figures, demonstrating a concerning lack of attention to detail and raising serious questions regarding the accuracy of the firm’s financial administration.
Having approved the completion statement issued to me, I expected completion to take place on the agreed date. ONP failed to complete the transaction and, on the following day, produced an entirely revised completion statement which included an unexplained £200 charge for indemnity insurance that had neither been adequately justified nor agreed in advance. More significantly, this error resulted in insufficient funds being remitted to redeem my existing mortgage, leaving the previous mortgage account open and creating a protracted three-month process to rectify a mistake that was entirely of ONP’s own making.
The experience was characterised by poor communication, a lack of continuity, inadequate case management, and avoidable administrative errors that caused unnecessary delay, inconvenience and stress. In my view, the level of service fell well below the standard one should reasonably expect from a firm of solicitors entrusted with a conveyancing transaction.
I would strongly discourage anyone from instructing ONP Solicitors where an alternative is available. Should they be acting for the other side of a transaction, I would advise preparing for delays, confusion and unnecessary complications
At the outset, progress was unacceptably slow. Whilst the online portal provided a reasonable degree of transparency and the call centre staff were generally courteous and able to provide basic updates, this was where the positive aspects of the service ended.
As the transaction became more complex, the standard of legal representation deteriorated significantly. Responsibility for my file appeared to be transferred between multiple case handlers, with no continuity of ownership or accountability. On numerous occasions, when contacting ONP directly, their own staff were unable to identify who had conduct of my matter, which is wholly unacceptable for a regulated legal practice.
As exchange and completion approached, the handling of the matter descended into complete disarray. I received in excess of four or five completion statements, each reflecting materially different figures, demonstrating a concerning lack of attention to detail and raising serious questions regarding the accuracy of the firm’s financial administration.
Having approved the completion statement issued to me, I expected completion to take place on the agreed date. ONP failed to complete the transaction and, on the following day, produced an entirely revised completion statement which included an unexplained £200 charge for indemnity insurance that had neither been adequately justified nor agreed in advance. More significantly, this error resulted in insufficient funds being remitted to redeem my existing mortgage, leaving the previous mortgage account open and creating a protracted three-month process to rectify a mistake that was entirely of ONP’s own making.
The experience was characterised by poor communication, a lack of continuity, inadequate case management, and avoidable administrative errors that caused unnecessary delay, inconvenience and stress. In my view, the level of service fell well below the standard one should reasonably expect from a firm of solicitors entrusted with a conveyancing transaction.
I would strongly discourage anyone from instructing ONP Solicitors where an alternative is available. Should they be acting for the other side of a transaction, I would advise preparing for delays, confusion and unnecessary complications
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Shocking
This company is used by our mortgage provider so we had no choice in using them, they are awful
They do not reply to emails
They do not listen when asked to do things a certain way
They are incredibly slow
If you have the choice stay well away from them
They do not reply to emails
They do not listen when asked to do things a certain way
They are incredibly slow
If you have the choice stay well away from them
Terrible app
Impossible to navigate. Completely impersonal. Makes the process of remortgaging much harder than it should be.
Waste of time!
Login fails and there’s no support! This was supposed to have a 30% time saving capabilities but for such a critical piece of the chain, you’d expect better support.
Garbage
Download it, tried to login and it refused. If this is an app from a ‘professional’ company well…….!
Awful interface
They try to charge you for using such a shocking app, without making it clear they are charging you for it. This is incredibly unprofessional and a terrible way to handle a mortgage application! I’d expect a decent web interface instead.
Does Not Work
Downloaded app, followed instructions, and it failed at the first hurdle! Verification email does not even come through, so cannot use the app! Waste of time tbh!
Pooooor
Very poor setup and all
Useless
This app is utterly pointless. End up having to revert to email. Will ask for a refund.
Shocked
Extremely shocked by the negative reviews for this app. I found it unbelievably easy and hadn’t had 1 issue right through to completion.
Do not be put off by the negative reviews, they must be using ancient phones!
Do not be put off by the negative reviews, they must be using ancient phones!
Not fit for purpose
Seems like a great idea except all the important information is sent as PDF letters which are impossible to read on your phone. Would much prefer to do this all by email but unfortunately no choice as arranged by mortgage provider.
This app should be removed because it’s unusable.
Waste of time
App issues
Solicitors themselves I can’t fault, kept us informed and quick responses to our queries.
This app though, I can fault. It doesn’t send notifications through despite them being turned on so I had to constantly check the app to look for updates on how our case was progressing and what information was required from us at certain points. If they fixed the notification issue then I would recommend this app
This app though, I can fault. It doesn’t send notifications through despite them being turned on so I had to constantly check the app to look for updates on how our case was progressing and what information was required from us at certain points. If they fixed the notification issue then I would recommend this app
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Buggy as hell
Considering the importance of getting this right, why do companies release such shoddy apps?
Buggy, cannot save important docs.
seems a simple enough app. But you can’t do a critical action. That of saving the many, many, many documents. that are sent you. It just will not save to either my iPhone or other storage services such as Onedrive.
Considering these are hideously long documents, that you have to click to sign that you have read them, is poor.
Do they really expect people to read a 30 page document on their phone screen?
Considering these are hideously long documents, that you have to click to sign that you have read them, is poor.
Do they really expect people to read a 30 page document on their phone screen?
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Awful Process
The process took me to an online portal, the portal does not sync with the app so if you don’t get notifications of pending tasks.
Then they communicate via the app but if you don’t have it you don’t get notified so you’re in a communication black hole.
The amount of work required in a remortgage means it’s more suitable for an online portal via a laptop and so to not have the platform in sync is crazy.
I will look for brokers that don’t use ONP in future or do the remortgage myself and go to another solicitor.
Then they communicate via the app but if you don’t have it you don’t get notified so you’re in a communication black hole.
The amount of work required in a remortgage means it’s more suitable for an online portal via a laptop and so to not have the platform in sync is crazy.
I will look for brokers that don’t use ONP in future or do the remortgage myself and go to another solicitor.
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Terrible application
One of the worst experiences I have encountered is to use this app to complete my questionner .
Also to use this I’m paying 25 + Vat . Terrible, it would have been better to go back to paper mode than using this application
Also to use this I’m paying 25 + Vat . Terrible, it would have been better to go back to paper mode than using this application
Unusable
It failed at the first two tasks I tried to do:
(1) Filled in the answer to a question - but then found that the “submit” button is under the keyboard, and there’s no way of accessing it.
(2) Had to sign a document, but the signing area is on a pop-up screen, so it moves when you try to scrawl your signature, making it impossible!
Also, reading documents formatted for paper on a phone screen is very inconvenient.
Fortunately, ONP are willing to do everything by email, so we can avoid this app altogether.
(1) Filled in the answer to a question - but then found that the “submit” button is under the keyboard, and there’s no way of accessing it.
(2) Had to sign a document, but the signing area is on a pop-up screen, so it moves when you try to scrawl your signature, making it impossible!
Also, reading documents formatted for paper on a phone screen is very inconvenient.
Fortunately, ONP are willing to do everything by email, so we can avoid this app altogether.
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Straight from 2011
The app is just not there. It seems to be a web view not optimised for iOS - the file export feature (critical given we have to archive all the docs) doesn’t work and the overall experience is so poor it makes me miss paper and letters.
ONP is charging us £29 to use the app which means they do have the budget to do something more aligned to the current century.
ONP is charging us £29 to use the app which means they do have the budget to do something more aligned to the current century.
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