Waste of time!
Login fails and there’s no support! This was supposed to have a 30% time saving capabilities but for such a critical piece of the chain, you’d expect better support.
Garbage
Download it, tried to login and it refused. If this is an app from a ‘professional’ company well…….!
Awful interface
They try to charge you for using such a shocking app, without making it clear they are charging you for it. This is incredibly unprofessional and a terrible way to handle a mortgage application! I’d expect a decent web interface instead.
Does Not Work
Downloaded app, followed instructions, and it failed at the first hurdle! Verification email does not even come through, so cannot use the app! Waste of time tbh!
Pooooor
Very poor setup and all
Useless
This app is utterly pointless. End up having to revert to email. Will ask for a refund.
Shocked
Extremely shocked by the negative reviews for this app. I found it unbelievably easy and hadn’t had 1 issue right through to completion.
Do not be put off by the negative reviews, they must be using ancient phones!
Do not be put off by the negative reviews, they must be using ancient phones!
Not fit for purpose
Seems like a great idea except all the important information is sent as PDF letters which are impossible to read on your phone. Would much prefer to do this all by email but unfortunately no choice as arranged by mortgage provider.
This app should be removed because it’s unusable.
Waste of time
App issues
Solicitors themselves I can’t fault, kept us informed and quick responses to our queries.
This app though, I can fault. It doesn’t send notifications through despite them being turned on so I had to constantly check the app to look for updates on how our case was progressing and what information was required from us at certain points. If they fixed the notification issue then I would recommend this app
This app though, I can fault. It doesn’t send notifications through despite them being turned on so I had to constantly check the app to look for updates on how our case was progressing and what information was required from us at certain points. If they fixed the notification issue then I would recommend this app
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Buggy as hell
Considering the importance of getting this right, why do companies release such shoddy apps?
Buggy, cannot save important docs.
seems a simple enough app. But you can’t do a critical action. That of saving the many, many, many documents. that are sent you. It just will not save to either my iPhone or other storage services such as Onedrive.
Considering these are hideously long documents, that you have to click to sign that you have read them, is poor.
Do they really expect people to read a 30 page document on their phone screen?
Considering these are hideously long documents, that you have to click to sign that you have read them, is poor.
Do they really expect people to read a 30 page document on their phone screen?
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Awful Process
The process took me to an online portal, the portal does not sync with the app so if you don’t get notifications of pending tasks.
Then they communicate via the app but if you don’t have it you don’t get notified so you’re in a communication black hole.
The amount of work required in a remortgage means it’s more suitable for an online portal via a laptop and so to not have the platform in sync is crazy.
I will look for brokers that don’t use ONP in future or do the remortgage myself and go to another solicitor.
Then they communicate via the app but if you don’t have it you don’t get notified so you’re in a communication black hole.
The amount of work required in a remortgage means it’s more suitable for an online portal via a laptop and so to not have the platform in sync is crazy.
I will look for brokers that don’t use ONP in future or do the remortgage myself and go to another solicitor.
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Terrible application
One of the worst experiences I have encountered is to use this app to complete my questionner .
Also to use this I’m paying 25 + Vat . Terrible, it would have been better to go back to paper mode than using this application
Also to use this I’m paying 25 + Vat . Terrible, it would have been better to go back to paper mode than using this application
Unusable
It failed at the first two tasks I tried to do:
(1) Filled in the answer to a question - but then found that the “submit” button is under the keyboard, and there’s no way of accessing it.
(2) Had to sign a document, but the signing area is on a pop-up screen, so it moves when you try to scrawl your signature, making it impossible!
Also, reading documents formatted for paper on a phone screen is very inconvenient.
Fortunately, ONP are willing to do everything by email, so we can avoid this app altogether.
(1) Filled in the answer to a question - but then found that the “submit” button is under the keyboard, and there’s no way of accessing it.
(2) Had to sign a document, but the signing area is on a pop-up screen, so it moves when you try to scrawl your signature, making it impossible!
Also, reading documents formatted for paper on a phone screen is very inconvenient.
Fortunately, ONP are willing to do everything by email, so we can avoid this app altogether.
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Straight from 2011
The app is just not there. It seems to be a web view not optimised for iOS - the file export feature (critical given we have to archive all the docs) doesn’t work and the overall experience is so poor it makes me miss paper and letters.
ONP is charging us £29 to use the app which means they do have the budget to do something more aligned to the current century.
ONP is charging us £29 to use the app which means they do have the budget to do something more aligned to the current century.
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Not fit for purpose
Not told application had started as they only communicate through this app. After being told you’ll be sent documents it turns out you have to find messages in this app. Nothing sent by post or email. You’re expected to do everything on your phone. I’d avoid in the future. You need to check with broker that they aren’t using before though which is more organised than most!
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Clunky, awkward and makes the process harder
Some elements like completing the questionnaires etc are straightforward and easy to- but the document upload is seriously flawed and hugely frustrating- it does not have any capability for accessing files held on your device, except photos, so you have to screenshot confidential documents and upload those!! A long way from user friendly or secure….
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Don’t install
No not install or use this app. Said legal office cannot tell you why it is needed only alternative is using post. Ignore that and demand to use pdfs via email. Turns out we could do it all by email anyway! What a shocker?
Cheap, laggy feels fake
Very cheap and poor quality app. You are limited to what photos you can attach as in file types, you can’t navigate and have hundreds of pages to read on a tiny screen! Why not email or online portal like any other professional company. Feels like a one man band company cutting counters doing things as cheap as possible.
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