No stars
I would give this app no stars if I could. I am unable to log into the app I have tried contacting the company and the situation hasn’t been resolved. I just get an email to download the app. It doesn’t work.
Nightmare Solicitors (Avoid Using)
ONP Solicitors were appointed by HSBC to act in connection with the transfer of my mortgage from joint ownership into my sole name.
At the outset, progress was unacceptably slow. Whilst the online portal provided a reasonable degree of transparency and the call centre staff were generally courteous and able to provide basic updates, this was where the positive aspects of the service ended.
As the transaction became more complex, the standard of legal representation deteriorated significantly. Responsibility for my file appeared to be transferred between multiple case handlers, with no continuity of ownership or accountability. On numerous occasions, when contacting ONP directly, their own staff were unable to identify who had conduct of my matter, which is wholly unacceptable for a regulated legal practice.
As exchange and completion approached, the handling of the matter descended into complete disarray. I received in excess of four or five completion statements, each reflecting materially different figures, demonstrating a concerning lack of attention to detail and raising serious questions regarding the accuracy of the firm’s financial administration.
Having approved the completion statement issued to me, I expected completion to take place on the agreed date. ONP failed to complete the transaction and, on the following day, produced an entirely revised completion statement which included an unexplained £200 charge for indemnity insurance that had neither been adequately justified nor agreed in advance. More significantly, this error resulted in insufficient funds being remitted to redeem my existing mortgage, leaving the previous mortgage account open and creating a protracted three-month process to rectify a mistake that was entirely of ONP’s own making.
The experience was characterised by poor communication, a lack of continuity, inadequate case management, and avoidable administrative errors that caused unnecessary delay, inconvenience and stress. In my view, the level of service fell well below the standard one should reasonably expect from a firm of solicitors entrusted with a conveyancing transaction.
I would strongly discourage anyone from instructing ONP Solicitors where an alternative is available. Should they be acting for the other side of a transaction, I would advise preparing for delays, confusion and unnecessary complications
At the outset, progress was unacceptably slow. Whilst the online portal provided a reasonable degree of transparency and the call centre staff were generally courteous and able to provide basic updates, this was where the positive aspects of the service ended.
As the transaction became more complex, the standard of legal representation deteriorated significantly. Responsibility for my file appeared to be transferred between multiple case handlers, with no continuity of ownership or accountability. On numerous occasions, when contacting ONP directly, their own staff were unable to identify who had conduct of my matter, which is wholly unacceptable for a regulated legal practice.
As exchange and completion approached, the handling of the matter descended into complete disarray. I received in excess of four or five completion statements, each reflecting materially different figures, demonstrating a concerning lack of attention to detail and raising serious questions regarding the accuracy of the firm’s financial administration.
Having approved the completion statement issued to me, I expected completion to take place on the agreed date. ONP failed to complete the transaction and, on the following day, produced an entirely revised completion statement which included an unexplained £200 charge for indemnity insurance that had neither been adequately justified nor agreed in advance. More significantly, this error resulted in insufficient funds being remitted to redeem my existing mortgage, leaving the previous mortgage account open and creating a protracted three-month process to rectify a mistake that was entirely of ONP’s own making.
The experience was characterised by poor communication, a lack of continuity, inadequate case management, and avoidable administrative errors that caused unnecessary delay, inconvenience and stress. In my view, the level of service fell well below the standard one should reasonably expect from a firm of solicitors entrusted with a conveyancing transaction.
I would strongly discourage anyone from instructing ONP Solicitors where an alternative is available. Should they be acting for the other side of a transaction, I would advise preparing for delays, confusion and unnecessary complications
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Shocking
This company is used by our mortgage provider so we had no choice in using them, they are awful
They do not reply to emails
They do not listen when asked to do things a certain way
They are incredibly slow
If you have the choice stay well away from them
They do not reply to emails
They do not listen when asked to do things a certain way
They are incredibly slow
If you have the choice stay well away from them
Terrible app
Impossible to navigate. Completely impersonal. Makes the process of remortgaging much harder than it should be.
Waste of time!
Login fails and there’s no support! This was supposed to have a 30% time saving capabilities but for such a critical piece of the chain, you’d expect better support.
