Doesn’t allow a document to be amended once completed
If a mistake was made whilst filling out the questionnaire, the app Doesn’t allow a document to be amended once completed. There should be way the solicitor can make it available to the client again so minor amendments can be made. These needs to be sorted out otherwise it’s back to paper forms.
Pain
We started the process in September and it took a very impressive seven months to finally receive the keys to my flat. The first two months were actually going quite well, which gave me the false hope that things might run smoothly. Unfortunately, after my solicitor was changed, the process slowed down dramatically.
From that point onward, progress seemed to depend entirely on how often I chased for updates, usually together with my move-in manager. Communication was poor and responses were slow, which meant a lot of unnecessary frustration during what is already a stressful process.
At one point I even had to email the CEO just to get things moving again, which isn’t something you expect to do when paying for professional conveyancing services.
In the end, I did get my flat, so the job was eventually completed. However, the journey there was far more difficult than it needed to be, and based on my experience I wouldn’t choose to go through the same process again.
From that point onward, progress seemed to depend entirely on how often I chased for updates, usually together with my move-in manager. Communication was poor and responses were slow, which meant a lot of unnecessary frustration during what is already a stressful process.
At one point I even had to email the CEO just to get things moving again, which isn’t something you expect to do when paying for professional conveyancing services.
In the end, I did get my flat, so the job was eventually completed. However, the journey there was far more difficult than it needed to be, and based on my experience I wouldn’t choose to go through the same process again.
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Poorr service
When it’s good to have signed files scanned by the app. This just isn’t the firm when any Vietnamese/Korean/thai person is involved. Seemed so slow to answer attachments .
Slowest Service
I received very poor service from this firm. Communication was very slow, and I didn’t feel properly supported or informed throughout the process. I would not recommend them.you have to catch up with them every single week your self.they don’t reply to messages sent in app.
App is full of bugs
Not great, I can’t use the app for all answers due to format and functional issues
