Doesn’t allow a document to be amended once completed
If a mistake was made whilst filling out the questionnaire, the app Doesn’t allow a document to be amended once completed. There should be way the solicitor can make it available to the client again so minor amendments can be made. These needs to be sorted out otherwise it’s back to paper forms.
Pain
We started the process in September and it took a very impressive seven months to finally receive the keys to my flat. The first two months were actually going quite well, which gave me the false hope that things might run smoothly. Unfortunately, after my solicitor was changed, the process slowed down dramatically.
From that point onward, progress seemed to depend entirely on how often I chased for updates, usually together with my move-in manager. Communication was poor and responses were slow, which meant a lot of unnecessary frustration during what is already a stressful process.
At one point I even had to email the CEO just to get things moving again, which isn’t something you expect to do when paying for professional conveyancing services.
In the end, I did get my flat, so the job was eventually completed. However, the journey there was far more difficult than it needed to be, and based on my experience I wouldn’t choose to go through the same process again.
From that point onward, progress seemed to depend entirely on how often I chased for updates, usually together with my move-in manager. Communication was poor and responses were slow, which meant a lot of unnecessary frustration during what is already a stressful process.
At one point I even had to email the CEO just to get things moving again, which isn’t something you expect to do when paying for professional conveyancing services.
In the end, I did get my flat, so the job was eventually completed. However, the journey there was far more difficult than it needed to be, and based on my experience I wouldn’t choose to go through the same process again.
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Poorr service
When it’s good to have signed files scanned by the app. This just isn’t the firm when any Vietnamese/Korean/thai person is involved. Seemed so slow to answer attachments .
Slowest Service
I received very poor service from this firm. Communication was very slow, and I didn’t feel properly supported or informed throughout the process. I would not recommend them.you have to catch up with them every single week your self.they don’t reply to messages sent in app.
App is full of bugs
Not great, I can’t use the app for all answers due to format and functional issues
Poor
Seems like a way for them to automatically send a bunch of passive aggressive letters, questionnaires and avoid any actual work or contact.
It might not be too late for you
If you still have the option not to use Gorvins, please believe me when I say you're better off with any other conveyancer.
On the app specifically:
The idea of keeping all the process documents in one place is good. Having to tap back and forward a million times between different documents, half of which have the same name, is bad. It's just impossible to find what you need, I think I will have to manually export every doc to a Google drive folder, it's driving me nuts.
On the app specifically:
The idea of keeping all the process documents in one place is good. Having to tap back and forward a million times between different documents, half of which have the same name, is bad. It's just impossible to find what you need, I think I will have to manually export every doc to a Google drive folder, it's driving me nuts.
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Good idea badly executed
The idea of keeping all the process documents in one place is good. Having to tap back and forward a million times between different documents, half of which have the same name, is bad. It's just impossible to find what you need, I think I will have to manually export every doc to a Google drive folder, it's driving me nuts.
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It’s good if they actually use it
Based on the app (and not my awful experience of the company) It started off really well and was kept updated but my case handler changed and he never updated and never responded to messages. Pretty useless app
Great App! Very simple
Contrary to other reviews, I found it to be super easy to use. Questions and tasks easily laid out rather than a massive long form to fill in or tons of paperwork.
Uploading documents is super quick.
Nothing negative about the app in my opinion
Uploading documents is super quick.
Nothing negative about the app in my opinion
Could be better
The concept of the app is promising, yet its execution appears lacking in strategic planning and user-focused intent. It gives the impression that it was developed primarily to benefit the firm rather than providing a helpful experience for clients. Many of the questions within the questionnaires seem unrelated, almost as if they were directly transferred from a paper form into the digital system. The app's navigation can be frustrating, and the absence of notifications for updates or important tasks is disappointing. Reading extensive documents on a mobile phone is inconvenient, and inputting numerous answers feels time-consuming. It would have been beneficial to offer a desktop version, and still allowing users to monitor progress on their phones. Additionally, the chat system's responsiveness from the team is notably sluggish.
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The app is fine, the solicitors not.
The app itself is great, however the solicitor does not respond or acknowledge the messages sent through it, and if your mortgage application takes over a week to get the mortgage offer, you start getting harassed and threatened to close the account by your solicitor!
Poor
The app is a good idea, but in reality doesn’t work for reviewing documents, dealing with queries etc as it limits most people to a mobile phone. Very clumsy, awkward and not really fit for purpose.
Perfectly professional
I used Gorvins to help with my remortgage with Metro Bank.
For most of the process I was looked after by Daniel who was incredibly helpful and answered any questions I may have had and kept me up to date.
Highly recommended and thank you.
For most of the process I was looked after by Daniel who was incredibly helpful and answered any questions I may have had and kept me up to date.
Highly recommended and thank you.
Pathetic app
There are so many places where this app requires improvement. Completely stuck with this. I am planning to change my solicitors if I have to continue using this app
Needs work
There are areas which an answer doesn’t apply but you have no choice but to give one to move on. For example, “If you’re currently in rented accommodation, please supply the end date of your tenancy” what if you’re not in rented accommodation and living with parents?
