Great product
Easy to use
Log in
I dont know what happened when you guys changed it to the health ID login but now i cant access my account. Even registering does not work. Takes me to a 404 error page.
Keeps getting worse
The app continuously gives error so nothing ever processes. Trying the website? None of those pages load either. How the hell are we supposed to manage our HSA‘s?
Can’t log in
This app is horrible hours and hours of trying to log in and getting a spinning circle I can’t even check my card balance
Terrible app update
Second day in the row unable to sign in into my account, everything is up to date but HealthSafe keeps looping back into sign in page even after successful log in
App has been down 24hrs
App (and website) has been down 24hrs and counting. They may need to build physical branches, this internet thing isn’t working out.
Fix this!!!
All it does is load. I’ve created a new password. I shut off my phone and turned it back on. I’ve removed the app and then reinstalled it. Fix it please.
Fails when you need it the most
Keeps circling too much of logging in issues. You spent mite than 10 min to get to the customer support and they said try after 24 hrs. What joke
App says documents were received but they were not processed
I submitted the same document multiple times via this app. Each time I got a confirmation the document was received. I even resubmitted the claim. I contacted support who suggested I just use the website instead. This app is useless.
Doesn’t sign in
My iPhone is up-to-date and the app is up-to-date but after signing in it does text message auth and then doesn’t load anything. Tried multiple times still blank white screen all time
Horrible UI and UX
This app doesn’t deserve its rating. WebView windows slapped on top of each other left and right, balance is always behind real time, clunky interface, sporadic login issues
Great app
So easy to use to view account information and to upload receipts!
Can’t save payee information
I am adding payer information to send a payment and it won’t save. Additionally, no payer information is saved from previous actions.
Nightmare
Trying to open account since 5 months and not able to, customer support is a mess here and they are not able to direct you with what kind of document is required or the application do not have option to view what is pending and with whom or the current status!!! let’s see how many more months they need to open my account and contributions towards HSA since April is missing and now need to track those transactions once the account gets opened. Not sure how the employers tie up with this institution when they leave employees unrest.
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User friendly
User friendly
Horrible
This is one of the worst apps I’ve ever used with horrible customer service. It’s never worked from the start and nobody at customer service can help. They asked the same question 10 times in a row and I keep continuing to answer and it’s so frustrating that I’m gonna move away from this company and I would recommend never using this app.
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Unhelpful Customer Support
I have had 2 Transit products on my account for multiple years.
However the customer support person kept insisting that I do not, and I could not, for the life of me, make him agree that I do.
However the customer support person kept insisting that I do not, and I could not, for the life of me, make him agree that I do.
Error after logging in
I can log in fine, but once I’m in, and select my HSA account, I get an error that the system can’t connect me to my account. This has been for some months now.
Scam
Biggest scam company. They lie and tell you there is a $20 fee required by the irs to transfer one hsa to another hsa. This is a lie
Terrible
I truly don’t remember the last time this app has worked for me. It never lets me log in, just tells me repeatedly to use my other log in ID which I don’t have.
