Can’t save payee information
I am adding payer information to send a payment and it won’t save. Additionally, no payer information is saved from previous actions.
Nightmare
Trying to open account since 5 months and not able to, customer support is a mess here and they are not able to direct you with what kind of document is required or the application do not have option to view what is pending and with whom or the current status!!! let’s see how many more months they need to open my account and contributions towards HSA since April is missing and now need to track those transactions once the account gets opened. Not sure how the employers tie up with this institution when they leave employees unrest.
Show more
User friendly
User friendly
Horrible
This is one of the worst apps I’ve ever used with horrible customer service. It’s never worked from the start and nobody at customer service can help. They asked the same question 10 times in a row and I keep continuing to answer and it’s so frustrating that I’m gonna move away from this company and I would recommend never using this app.
Show more
Unhelpful Customer Support
I have had 2 Transit products on my account for multiple years.
However the customer support person kept insisting that I do not, and I could not, for the life of me, make him agree that I do.
However the customer support person kept insisting that I do not, and I could not, for the life of me, make him agree that I do.
Error after logging in
I can log in fine, but once I’m in, and select my HSA account, I get an error that the system can’t connect me to my account. This has been for some months now.
Scam
Biggest scam company. They lie and tell you there is a $20 fee required by the irs to transfer one hsa to another hsa. This is a lie
Terrible
I truly don’t remember the last time this app has worked for me. It never lets me log in, just tells me repeatedly to use my other log in ID which I don’t have.
Good
It keeps payments and bills organized
Worst app ever
I still cannot log in. I’ve restarted my phone, deleted and reinstalled the app. It accepts my password, even shows me my two HSA accounts but once I select one I get an error and it logs me back out. It’s been happening for months and it doesn’t sound like I’m the only one. How can this app be that bad?? Fix it!
Show more
Claim documents
Since sometime last year this app changed to where once you upload documentation for a claim, it shows that it was uploaded successfully but does not reflect afterwards showing claim pending approval along with showing the document that was submitted. The claim still shows incomplete. This app does not work as it should and it is such a burden on us to submit documents for expenses. Now I have to call every time and spend way too much time on the phone dealing with each expense being approved. Dental expenses are even worse as the Premera agents cannot see these to upload on behalf of customer
Show more
Horrible
The chat people want a claim number if you leave the chat you can’t go back. That makes the chat worthless.
Most confusing app
Terrible UI/UX - need to manage multiple cards (HSA/Commuter), different portals that don’t always work and continuous need to log into accounts across the user journey
It’s not you, it’s us error
Except…I still can’t log in when I download the new app! Please fix.
Update: I figured out it’s related to FaceID. Try logging in with user name and password and you should be able to get in.
Update: I figured out it’s related to FaceID. Try logging in with user name and password and you should be able to get in.
It’s not you…
Seriously. I know it’s not me. And it’s decidedly you. These devs need to get their act together and test the login flow. Just no excuse for such a mess! Fix your login problems!
Redirects me to another app that also doesn’t work
When I tried to log into this app recently. It read “it’s no you it’s us please log into Optum banking”. I download Optum Banking and tried to log in and get a message that reads “it’s no you, it’s us. Please log into Optum financial.” So I can’t view my FSA or dependent care accounts since both apps will not let me log in.
Show more
Lacks some nice features
Really wish this app allowed you to add your active card to you wallet
Error after logging in
The app will error out after logging in. I tried removing the app and reinstalling. Web access works so this is definitely an app issue
Can’t log in!
Terrible app. Haven’t been able to login in weeks, maybe months. Keep getting an error that says “unable to process your request at this time”. It lets me login, sometimes does the two factor with a text message but when I pick the organization I work for it gives me an error. I’ve deleted the app and reinstalled it and still doesn’t work.
Show more
Login
Password always expires after one login. So I have to create a new one for each login. Very frustrating. I have called and complained about this but nothing happened.