NetBenefits vs Optum Financial
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NetBenefits
Manage your Fidelity workplace benefits, including retirement savings, stock options, health insurance, and HSAs. Track account balances, investments, and expenses. Plan for your future with personalized tools and educational resources.
- Manage retirement savings
- Access stock options
- View health insurance details
- Track HSA expenses
- Personalize financial planning
- Change contributions and investments
- Access educational resources
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Conveniently manage your workplace benefits from Fidelity—from sending us documents to accessing your retirement savings, stock options, health insurance, HSA and more. Easily view retirement savings and other benefits Account balances, investments, recent contributions, and account performance Manage your HSA expenses and investments Monitor other accounts, including 529 plans and brokerage accounts Quickly find health insurance information, such as who’s covered under your plan, provider phone numbers, and your group number Access recent payroll statements Personalize planning See how much you may need in retirement and get your Fidelity Retirement ScoreSM Financial Wellness next steps so you can confidently plan and take action Take control of your total well being Change your contribution rate and investments across 401K, 403B and/or HSA accounts Send us documents and rollover checks using your camera Exercise options and accept grants in your stock plans Enroll in your health insurance during annual enrollment Build confidence through educational materials and tools Access articles, videos, podcasts, and interactive tools to make informed financial decisions Stay informed Get important reminders about timely actions to take within your account Feel safe and secure We take your account security seriously and are always researching new ways to protect you. We use a combination of advanced measures such as customer verification and biometrics to help ensure every visit is safe. Share feedback We want to hear from you. Love our app? Let us know. Can’t find something? Tell us what you’re looking for. Additional information The NetBenefits® smartphone app is available to individuals who have one or more workplace benefits provided by Fidelity Investments. Looking for help with accounts beyond your workplace savings and benefits? Check out our companion Fidelity Investments app to explore more ways to save, invest and trade. NetBenefits and the NetBenefits design logo are registered service marks of FMR LLC. The images below are for illustrative purposes only.
Optum Financial
Easily manage and pay for healthcare expenses on the go. Features include receipt capture, e-sign dependent care certification, and access to account details, transaction history, and balances for maximum control over your healthcare finances.
- Manage benefit accounts
- View balances and transaction history
- Pay providers or reimburse yourself
- View and manage claims
- Capture and upload documentation
- Live customer care via mobile chat
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Managing and paying for eligible health care expenses on the go has never been easier with the Optum Financial mobile app. Designed with unique features like receipt capture and e-sign dependent care certification, you can easily manage account details, access transaction history and view balances - giving you maximum control over you accounts and healthcare finances. Mobile features include: • Access to view and manage all Optum Financial benefit accounts • View account balances and transaction history • Pay providers or reimburse yourself for qualified out-of-pocket expenses • View and manage claims • Receive smart in-app alerts for claims requiring attention • Capture and upload claims documentation through photo capture technology • Quick access to previously submitted documentation • Connect with a live customer care representative via mobile chat 24/7 • Manage account preferences and add account users • Access eligible expenses listing Access Instructions You will need to have an Optum Financial or ConnectYourCare health account to use this app. If you are an Optum Financial or ConnectYourCare customer and need to update your account credentials, please visit www.optumfinancial.com. ABOUT OPTUM FINANCIAL: Optum Financial is advancing the way account holders save and pay for care, connecting the worlds of health and finance in ways that no one else can. Optum Financial is the #1 ranked health accounts administrator with over $17.7B in customer assets under management. By developing proprietary technology and applying advanced analytics in new ways, Optum Financial helps reduce costs while helping people make better health decisions– creating a better health care experience for our customers.
Screenshots
Verdict
The clearest difference is chart position: NetBenefits at #46 against Optum Financial's unranked. Optum Financial's advantage is review sentiment (55% vs 44%). On price, rating, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.6 for NetBenefits against 4.7 for Optum Financial. Both are backed by a comparable volume of ratings — 29K and 29K respectively. Written reviews are what separate them: 44% of NetBenefits's written reviews are positive against 55% of Optum Financial's.
NetBenefits ships an update every 3 weeks, Optum Financial every 5 weeks. Both last shipped on September 24, 2026.
| Parameter | NetBenefits | Optum Financial |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (29K ratings) | 4.7 (29K ratings) — better |
| Positive reviews | 44.5% of reviews | 55.1% of reviews — better |
| Number of ratings | 29K — better | 29K |
| Update frequency | Every 3 weeks — better | Every 5 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | #46 — better | — |
| Devices | iPhone, iPad — better | iPhone |
| Requires iOS | 17.0 | 16.6 — better |
| Further details — not scored | ||
| Size | 289 MB | 24 MB |
| Age rating | 4+ | 4+ |
| Developer | Fidelity Investments | Optum Inc. |
Customer experience
NetBenefits
Optum Financial
User reviews
NetBenefits
From 29K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Convenient mobile access
- 🔒 Secure document upload
- 💡 Helpful retirement planning tools
Room to improve
- 🐛 Buggy and glitchy
- 🕸️ Feels like a mobile website, not a true app
- 🤔 Confusing navigation and user experience
- ⏱️ Slow performance and long load times
Optum Financial
From 29K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Convenient mobile experience
- 💳 Ability to pay providers directly
- 📂 Straightforward claim submission
- 💰 Helpful for managing medical expenses
Room to improve
- 🐛 Buggy document upload and submission
- 🤔 Lack of explanations for claim rejections
- 🕰️ Slow processing and response times
- 🔍 Unintuitive navigation and UI
- 🤖 Poor customer service and support
Bugs and requests
NetBenefits
Reported bugs
4 issues- Face ID/Touch ID not working after updates
- Inability to enter check amounts for rollover
- Frequent crashes and system errors
- Inconsistent behavior across iOS versions
Requested features
4 requests- Improve mobile optimization and responsiveness
- Integrate all website features directly into the app
- Add more detailed account and investment tracking
- Streamline document upload and rollover processes
Optum Financial
Reported bugs
5 issues- Blank screens and app crashes
- Inconsistent behavior with photo uploads
- Login and account access issues
- Incorrect or missing account balance information
- Inability to add new documentation to existing claims
Requested features
5 requests- Ability to save provider information
- Option to submit multiple claims at once
- Automatic reimbursement based on insurance EOBs
- Clearer communication on claim status and issues
- Improved search and filtering for transactions
In-app purchases
NetBenefits
No in-app purchases
Optum Financial
No in-app purchases
Questions
Is NetBenefits free?
Is Optum Financial free?
Which has better reviews, NetBenefits or Optum Financial?
Do NetBenefits or Optum Financial have ads?
Which is updated more often, NetBenefits or Optum Financial?
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