NetBenefits User Reviews

Customer Experience

Positive experience44.2% of reviews
Neutral4.4% of reviews
Negative experience51.4% of reviews

~ Based on 545 written reviews from the US App Store.

What users say

Is NetBenefits Safe?

NetBenefits appears safe based on user ratings. AppsHunter Safety Score for NetBenefits is 92/100.

This assessment is based on 29,046 user ratings, with an App Store average of 4.6/5.

Safety Analysis

92.3% of ratings point to a safe experience
1.6% of ratings suggest some concerns
6.2% of ratings point to a risky experience

~ Based on 29,046 App Store ratings for NetBenefits.

Is NetBenefits Legit?

NetBenefits appears to be a legitimate app. AppsHunter Legitimacy Score for NetBenefits is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Easiest way to see and manage my retirement accounts

I have been a Fidelity customer for years and am so happy to use this app to manage my workplace retirement accounts

I just need this app to *work*

Every single time I use this app to check my account, a new version of the app is available and to update to proceed to your account… can we maybe allow you to open the app and just get super annoying pop ups like literally every other app?

POS

I used to use this app and the Net Benefits app all the time but recently they both tell me my password is wrong, send me through the process of changing it and immediately once again tell me it’s wrong. Try to reset it again only to do the exact same thing. It’s impossible to login no matter what because every new password is immediately wrong.
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Not a functional app

I don’t know if this thing is vibe coded now or what, but it simply does not do anything. Sure you can log in to it and see your balances I suppose. But if you want to actually make any changes or it just falls flat on its butt and refuses to make any changes.

At least it’s a nice green color I guess.
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Another App from Fidelity ?!?!

Why do I need another app if the Fidelity app can cover everything? When I clicked to change the contributions for my 401k account in Fidelity app, it asked me to download the NetBenefits app. If the team can make it an all-in-one app, that would be super helpful.

Awesomesauce

Great updates in the app way more easier to navigate and use keep up the great work !!!

FSRA benefits easy debit card. Is a pain for medical care.

The debit card is useful for prescription and qualified purchases. However is a poor system for major medical expenses. Claims are denied until submit an itemized receipt of all the individual expenses. A receipt of just the total amount is insufficient. Was incomplete. So I had to spend several hours on the medical provider portal to find an itemized list for the date of service. NetBenefits doesn’t say why the submission was incomplete. I have major medical expenses quarterly cancer treatment followup. It was so much easier last year with Optum. The medical expenses automatically showed up the pending expenses. Then as I just had to reimburse myself since already paid.
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FSRA benefits easy debit card. They deny medical expenses.

The debit card is useful for prescription and qualified purchases. However is a poor system for medical expenses. I set aside 3,300 mostly medical expenses for post cancer suppressant expenses. They want to have every expense itemized on a receipt for each visit. Is absurd. I had Optum last year no problems with MRI, heart ultrasound, 28 radiation treatments, quarterly injections that cost 4K each. Fortunately this is my last year with CapitalOne. I will not take a job with another company that uses NetBenefits for FSRA. Is a ripoff for employees as I’ll likely lose 2,000 at year end. Nice.
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TERRIBLE

.

What a great tool!

I have no experience with 401(k)’s or financing but man does this make changing my percentages easier I can take loans I can do so much with this app. It’s amazing! I love technology! Definitely would suggest this if you have a 401(k).

Buggy

Doesn’t offer much when it works but always seems broken

love it!

And the financial consultants are super helpful

Great!

Easy to navigate and gives great info to reflect on

Net benefits App

Very easy to upload documents or take photos of documents and upload them.
Love it!

Interoperability = 0

App login fails 50% of the time. More importantly, Fidelity account data simply cannot be imported into any other app, including major banks for a net worth overview. Fidelity is the only institution I have this problem with. Tried dozens of different ways, agreed to all policies, etc. Poor software engineering.
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Incredibly useless

This app is absolutely useless, the developers should be ashamed to release such an app. Constant crashing, unable to access and download documents and statements. What is the point of releasing an app if it doesn’t work and you don’t fix bugs

Great app and easy to use

Allows you to view and change contributions very easily

EASY TO NAVIGATE

This app is so easy to use. No matter what i have to do or look at, it’s all right there! They really make it so simple for you to use it!

Regular User

Great app. So easy to use. See highlights and make a deep dive. Easy to make changes.

Buggy

Continually run into issues. If you have two plans because you worked at employers who both used fidelity (not a unique edge case) you will not be able to use this app. It will fail to login. The app will show you an incomplete white screen with a green bar that does nothing and then a weird failed to login right now page after that. Not the level of robustness you want from a company managing $50 let alone $50k or more.
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