App always down, bad customer service
App not user friendly
App won’t load
Keeps saying it won’t connect to network when I have full service on my iPad gen 5
Crap app
Doesnt work
Pitiful explanation
ORNLFCU washes their hands of their online app, stating it is maintained by a third party. How rediculus is this? We are members, ORNLFCU works for us, so third party companies work for us and them, right? If the third party is not performing, find one that can get the job done or fire ORNLFCU employees responsible and get someone more capable. This has been going on for years. I’ve been with ORNLFCU since 1989, but other institutions are available!
I rate this 1 star, only because zero stars is not an option!
I rate this 1 star, only because zero stars is not an option!
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Update!
This app hasn’t worked properly in almost a year. Fix it, or I’ll take 30 years of business down the street to Y-12 or Enrichment! I was hoping that this weekend’s update would fix this app, too - but again, no luck!
Fix please
July 8:
There has been no improvement since January 9. I’ll have to make arrangements to close this account since I have automatic deposits sent there. I will have to make a 2 hour round trip to change that. So disappointed.
January 9:
Just started using this app yesterday. When I try to pay a bill from my bill pay, it says “system error”. I used to use their website without problems. But now when I try to login, it takes me to the app. So, the app is so easy to use that, if I want to pay a bill, all I have to do is drive to the bank, withdraw the money, drive to the location, and pay the bill.
There has been no improvement since January 9. I’ll have to make arrangements to close this account since I have automatic deposits sent there. I will have to make a 2 hour round trip to change that. So disappointed.
January 9:
Just started using this app yesterday. When I try to pay a bill from my bill pay, it says “system error”. I used to use their website without problems. But now when I try to login, it takes me to the app. So, the app is so easy to use that, if I want to pay a bill, all I have to do is drive to the bank, withdraw the money, drive to the location, and pay the bill.
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Please fix bill pay
Seriously, a billion dollar institution can’t put out a decent working app?
Should be fixed by now!?!?
I can’t believe that I still cannot do my online banking from my Ipad. I hate that my only option is this pathetic app. And this app still doesn’t even work with bill pay! How is this even possible?? Seriously considering closing my accounts and going somewhere else.
Terrible since last update
Try to pay a bill:
INFO - Invalid User ID
INFO - The requested configuration setting could not be found
Can do everything EXCEPT pay a bill. Are these updates even tested before being rolled out? Seems doubtful since this would be hard to miss. FIX IT!!
April 8
NO RESPONSE FROM DEVELOPER.
INFO - Invalid User ID
INFO - The requested configuration setting could not be found
Can do everything EXCEPT pay a bill. Are these updates even tested before being rolled out? Seems doubtful since this would be hard to miss. FIX IT!!
April 8
NO RESPONSE FROM DEVELOPER.
This app does not work
This app should be removed from the app store if the developer is not going to fix it.
App no longer works for bill pay
The app does not work for bill pay any longer. Error messages about can’t find the profile.
PAY A BILL
I am getting same error code. Called Support. Thought it may be because of Safari and told me to use a different browser.
Bad
Answered every security question. It won’t take any of the answers
Awful
I want to pay a bill tonight and now can’t since this app won’t let me access my accounts. It stopped me at a security question.
Useless
I’d like to have the old system back. At least, I can access my info.
Failed on security settings
I loaded the app, signed in, and it asked to select a security question for (future) authentification. Would not accept any answer.
Totally fails to let one complete initial sign up.
Totally fails to let one complete initial sign up.
Response from developer
We are sorry you ran into this issue. If you would reach out to one of our branches or one of our remote services representatives and we will be happy to get you reset so you can set up all new questions and answers.
Doesn't work
Maybe they haven't work out all the bugs yet but when it sends you an email to authenticate your device it won't accept it unless "remember me" is selected. Then it won't accept your answer to the security questions. Completely useless.
Response from developer
We are sorry you ran into this issue. If you would reach out to one of our branches or one of our remote services representatives and we will be happy to get you reset so you can set up all new questions and answers. We will also look into why you were having the issue with remember me and get that worked out for you as well!
