Chat with Clinician feedback
Having ‘Return’ act as a duplicate submit action is causing double messaging in almost all of my chats.
User scenario:
1) typing a message to clinician and making minor edits
2) accidentally bumping return causes an immediate send but still preserves everything written in the text box
3) go to actually press ‘submit’ and realize there is a duplicate submission, usually with only half the message as the first was an accidental send
4) no unsend option or edit (to my knowledge) leaving multiple messages in chat which can cause some confusion
UX options for fix:
1) Add a confirmation dialog before actually sending the text, preserving double submit functionality for phones that may need it
2) remove the functionality from ‘return’ and let it add a line break as it is designed to do
3) unsend or edit of message if you don’t want to do 1 or 2 (with possible preservation of original for legal purposes)
This is super annoying and such a trivial thing to correct. 👌🏼
User scenario:
1) typing a message to clinician and making minor edits
2) accidentally bumping return causes an immediate send but still preserves everything written in the text box
3) go to actually press ‘submit’ and realize there is a duplicate submission, usually with only half the message as the first was an accidental send
4) no unsend option or edit (to my knowledge) leaving multiple messages in chat which can cause some confusion
UX options for fix:
1) Add a confirmation dialog before actually sending the text, preserving double submit functionality for phones that may need it
2) remove the functionality from ‘return’ and let it add a line break as it is designed to do
3) unsend or edit of message if you don’t want to do 1 or 2 (with possible preservation of original for legal purposes)
This is super annoying and such a trivial thing to correct. 👌🏼
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Mike Boocock
Cassie does an excellent job determining my needs and the proper meds I need.
Login and sign up is a mess
It’s been a year or more and I have the same problem as the others.
Endless loop of logging in with slow support.
Endless loop of logging in with slow support.
Poor app
Difficult to use
Junk app
This app is an absolute joke. Read the prior reviews. It’s not working for anybody.
The activation process is completely broken . Whoever is in charge of this company should be embarrassed of themselves.
Anyone knows anything about technology programming and apps this is an extremely cheap quick and easy problem to resolve . The fact, they lack the incompetence to fix it by now shows the low caliber individuals behind this product.
The activation process is completely broken . Whoever is in charge of this company should be embarrassed of themselves.
Anyone knows anything about technology programming and apps this is an extremely cheap quick and easy problem to resolve . The fact, they lack the incompetence to fix it by now shows the low caliber individuals behind this product.
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Response from developer
We're sorry you had trouble creating your account. For better results, please access the web app on a computer using: https://app.osmind.org/activation. This should bypass the mobile compatibility issues. If you are still having issued, please contact helpdesk@osmind.org. We genuinely appreciate users who take the time to point out problems - it helps us improve.
