Chat with Clinician feedback
Having ‘Return’ act as a duplicate submit action is causing double messaging in almost all of my chats.
User scenario:
1) typing a message to clinician and making minor edits
2) accidentally bumping return causes an immediate send but still preserves everything written in the text box
3) go to actually press ‘submit’ and realize there is a duplicate submission, usually with only half the message as the first was an accidental send
4) no unsend option or edit (to my knowledge) leaving multiple messages in chat which can cause some confusion
UX options for fix:
1) Add a confirmation dialog before actually sending the text, preserving double submit functionality for phones that may need it
2) remove the functionality from ‘return’ and let it add a line break as it is designed to do
3) unsend or edit of message if you don’t want to do 1 or 2 (with possible preservation of original for legal purposes)
This is super annoying and such a trivial thing to correct. 👌🏼
User scenario:
1) typing a message to clinician and making minor edits
2) accidentally bumping return causes an immediate send but still preserves everything written in the text box
3) go to actually press ‘submit’ and realize there is a duplicate submission, usually with only half the message as the first was an accidental send
4) no unsend option or edit (to my knowledge) leaving multiple messages in chat which can cause some confusion
UX options for fix:
1) Add a confirmation dialog before actually sending the text, preserving double submit functionality for phones that may need it
2) remove the functionality from ‘return’ and let it add a line break as it is designed to do
3) unsend or edit of message if you don’t want to do 1 or 2 (with possible preservation of original for legal purposes)
This is super annoying and such a trivial thing to correct. 👌🏼
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Mike Boocock
Cassie does an excellent job determining my needs and the proper meds I need.
Login and sign up is a mess
It’s been a year or more and I have the same problem as the others.
Endless loop of logging in with slow support.
Endless loop of logging in with slow support.
Poor app
Difficult to use
Junk app
This app is an absolute joke. Read the prior reviews. It’s not working for anybody.
The activation process is completely broken . Whoever is in charge of this company should be embarrassed of themselves.
Anyone knows anything about technology programming and apps this is an extremely cheap quick and easy problem to resolve . The fact, they lack the incompetence to fix it by now shows the low caliber individuals behind this product.
The activation process is completely broken . Whoever is in charge of this company should be embarrassed of themselves.
Anyone knows anything about technology programming and apps this is an extremely cheap quick and easy problem to resolve . The fact, they lack the incompetence to fix it by now shows the low caliber individuals behind this product.
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Impossible to activate
Activating an account is an endless loop. Resetting your password doesn’t work either. Every email is just a magic link that re-opens the app on the startup screen. Maddening.
Leaving a provider because of this app
This is probably the worst patient portal/billing system I have seen. When a payment is applied, you do not get any information as to what date of service it was for, just “Hey fam, we took $124, good luck figuring out what it was for!” So you have to contact your provider to find out. There is also no billing history, 2-factor auth, or biometric login. The billing rep at the provider has even stated she’s not a fan of this, yet they selected it.
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Keyboard
How do you bring it up besides now in this app. I will try again. Thanks
Dr.Debra Morg
I am writing this review in order to say that Osmond health and fitness site has been very consistent spot on easy to access. Ty pleasure to collaborate with you
Office personnel
If I could give no stars, I would. My husband and I see the same doctor who we like but one medication was never sent to my pharmacy and none for my husband!!!
The pharmacys have called. This was since October 15th!! I have called many times and no one ever answers or calls back.
My insurance has called to get information they needed. They never responded.
We have no other choice but to change to another office. We are disgusted.
The pharmacys have called. This was since October 15th!! I have called many times and no one ever answers or calls back.
My insurance has called to get information they needed. They never responded.
We have no other choice but to change to another office. We are disgusted.
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App activation link and reset password broken.
Your activation process is broken. It just loops me back to the exact same place in the app to activate the account again. Doesn’t matter if I click activate or click the link or copy and paste the link. Takes me back to App Store where I have to click the app to open and it starts over again. I tried to “reset” password to see if I could bypass this and no luck. Same thing happens: enter email, get email to reset password, click reset password link and it takes me back to the App Store then app home page for login.
I’ve uninstalled and reinstalled with no luck.
I’ve uninstalled and reinstalled with no luck.
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User friendly but lacking
Why when an appointment is made it doesn’t show in the app!? This seems so basic to me. I should be able to see all past and future appointments. Also when going to superbill it wants me to upload something rather than showing me the invoice from my appointment.
The worst
The app is impossible to navigate. Literally the worst experience
Absolutely useless app
My provider uses this to communicate and bill, however, it’s rare that you can actually login. “Failed to load. Please check connection and try again.”
Every other app and website work fine, this app is trash. Combine that with the non-existent security (no 2FA, come on) for a mental health app. Looking forward to the developers copied/pasted response they have been giving everybody else for years as well.
Every other app and website work fine, this app is trash. Combine that with the non-existent security (no 2FA, come on) for a mental health app. Looking forward to the developers copied/pasted response they have been giving everybody else for years as well.
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Response from developer
Thank you for your valuable feedback. We do offer email verification and appreciate your suggestion for Face ID and a formal two factor authorization. Your input helps us improve our platform, and we're committed to delivering the best experience for our users.
Logs me out every time
Getting really frustrated that the app doesn't remember my log in! Because I don't remember it either and then i have to reset it everytime 😅
Where is the security?
A mental health app should absolutely have, at minimum, a pin to unlock. Face ID would also be nice. Also, where is the two factor auth? I am only using this because I have to but I think I’ll stick to the web version with equally lax security.
Response from developer
Thank you for your valuable feedback. We do offer email verification and appreciate your suggestion for Face ID and a formal two factor authorization. Your input helps us improve our platform, and we're committed to delivering the best experience for our users.
Endless loop for logging in
Verify email and reset password only open to the App Store and not the actual app. So no way to login
Can’t get into the app after verifying email
I can’t even get into the app after I click verify email
Authentication Email URL doesn’t work
I tried using the authentication URL you get via email during initial setup and it doesn’t do anything except take you to the App Store (iPhone). It does not launch the app or anything else. Unusable.
Persist login
Every time I’m notified to check in on the app, I find I’ve been logged out and my email isn’t even saved on the login form. This is an unnecessary hurdle to doing what should be a quick and easy process. When my mental health is worse and the check in would be most valuable, the added step of going through the login process is enough to deter me from following through. I don’t think it would be difficult to at least remember my email and give an option to autofill the input. I also don’t see why I need to be logged out at all.
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