Osmind appears legitimate, with a few gaps. The AppsHunter Legitimacy Score for Osmind is 73 out of 100 points across 7 verification signals from App Store and developer data.

Osmind User Reviews

Name: Osmind
Rating: 3.1 (90 reviews)

Osmind

Osmind Inc.

💪 Health & Fitness

Customer Experience

Positive experience18.9% of reviews

Neutral8.1% of reviews

Negative experience73.0% of reviews

~ Based on 37 written reviews from the US App Store.

Is Osmind Safe?

Osmind has mixed safety signals based on user ratings. AppsHunter Safety Score for Osmind is 63/100.

This assessment is based on 90 user ratings, with an App Store average of 3.1/5.

Safety Analysis

50.0% of ratings point to a safe experience

5.6% of ratings suggest some concerns

44.4% of ratings point to a risky experience

~ Based on 90 App Store ratings for Osmind.

Is Osmind Legit?

Osmind appears legitimate, with a few gaps. AppsHunter Legitimacy Score for Osmind is 73/100.

Based on 73 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Chat with Clinician feedback

Having ‘Return’ act as a duplicate submit action is causing double messaging in almost all of my chats.

User scenario:

1) typing a message to clinician and making minor edits

2) accidentally bumping return causes an immediate send but still preserves everything written in the text box

3) go to actually press ‘submit’ and realize there is a duplicate submission, usually with only half the message as the first was an accidental send

4) no unsend option or edit (to my knowledge) leaving multiple messages in chat which can cause some confusion

UX options for fix:

1) Add a confirmation dialog before actually sending the text, preserving double submit functionality for phones that may need it

2) remove the functionality from ‘return’ and let it add a line break as it is designed to do

3) unsend or edit of message if you don’t want to do 1 or 2 (with possible preservation of original for legal purposes)

This is super annoying and such a trivial thing to correct. 👌🏼

DiogenesLamp

5 months ago

Mike Boocock

Cassie does an excellent job determining my needs and the proper meds I need.

Polywatamus

a year ago

Login and sign up is a mess

It’s been a year or more and I have the same problem as the others.

Endless loop of logging in with slow support.

VP!!!!

a year ago

Poor app

Difficult to use

31martha

a year ago

Junk app

This app is an absolute joke. Read the prior reviews. It’s not working for anybody.

The activation process is completely broken . Whoever is in charge of this company should be embarrassed of themselves.

Anyone knows anything about technology programming and apps this is an extremely cheap quick and easy problem to resolve . The fact, they lack the incompetence to fix it by now shows the low caliber individuals behind this product.

penituacel

a year ago

Response from developer

We're sorry you had trouble creating your account. For better results, please access the web app on a computer using: https://app.osmind.org/activation. This should bypass the mobile compatibility issues. If you are still having issued, please contact helpdesk@osmind.org. We genuinely appreciate users who take the time to point out problems - it helps us improve.

Impossible to activate

Activating an account is an endless loop. Resetting your password doesn’t work either. Every email is just a magic link that re-opens the app on the startup screen. Maddening.

Noneblank

a year ago

Response from developer

We're sorry to hear about the difficulties you faced in activating your account. We suggest accessing the web app via a computer or laptop browser using this direct link: https://app.osmind.org/activation. If you are still encountering an issue, please contact our help desk at helpdesk@osmind.org

Leaving a provider because of this app

This is probably the worst patient portal/billing system I have seen. When a payment is applied, you do not get any information as to what date of service it was for, just “Hey fam, we took $124, good luck figuring out what it was for!” So you have to contact your provider to find out. There is also no billing history, 2-factor auth, or biometric login. The billing rep at the provider has even stated she’s not a fan of this, yet they selected it.

scootermcgee317

a year ago

Response from developer

Thank you for your valuable feedback. We do offer email verification and appreciate your suggestion for Face ID and a formal two factor authorization. Your input helps us improve our platform, and we're committed to delivering the best experience for our users.

Keyboard

How do you bring it up besides now in this app. I will try again. Thanks

MAKC*

a year ago

Dr.Debra Morg

I am writing this review in order to say that Osmond health and fitness site has been very consistent spot on easy to access. Ty pleasure to collaborate with you

deb morg phd

2 years ago

Office personnel

If I could give no stars, I would. My husband and I see the same doctor who we like but one medication was never sent to my pharmacy and none for my husband!!!
The pharmacys have called. This was since October 15th!! I have called many times and no one ever answers or calls back.
My insurance has called to get information they needed. They never responded.
We have no other choice but to change to another office. We are disgusted.

msjoey088

2 years ago

Response from developer

We're sorry to hear about your experience, but please note that Osmind is the software used by your doctor's office to track patient information, not your provider. We recommend reaching out to your provider directly via their website for further assistance or switching care providers, and we hope you receive the care you need moving forward.

App activation link and reset password broken.

Your activation process is broken. It just loops me back to the exact same place in the app to activate the account again. Doesn’t matter if I click activate or click the link or copy and paste the link. Takes me back to App Store where I have to click the app to open and it starts over again. I tried to “reset” password to see if I could bypass this and no luck. Same thing happens: enter email, get email to reset password, click reset password link and it takes me back to the App Store then app home page for login.

I’ve uninstalled and reinstalled with no luck.

BrixbyBrixby

2 years ago

Response from developer

Thank you for bringing this issue to our attention. We’re sorry to hear that the activation process is causing a login loop. To help resolve this, please reach out to helpdesk@osmind.org, and they can send you a temporary password for your account. Please try logging in with your email and this new password, and let us know if the issue persists. Additionally, our product team is taking a deeper look into why you might be experiencing this as this seems to be an isolated incident, and we appreciate your patience. Thank you again for your feedback, and we apologize for any inconvenience this may have caused.

User friendly but lacking

Why when an appointment is made it doesn’t show in the app!? This seems so basic to me. I should be able to see all past and future appointments. Also when going to superbill it wants me to upload something rather than showing me the invoice from my appointment.

Alligsinger1234

2 years ago

Response from developer

This doesn't seem right. We want to take a closer look at this for you. Please send a note to helpdesk@osmind.org so we can connect.

The worst

The app is impossible to navigate. Literally the worst experience

Sallysuzun

2 years ago

Absolutely useless app

My provider uses this to communicate and bill, however, it’s rare that you can actually login. “Failed to load. Please check connection and try again.”

Every other app and website work fine, this app is trash. Combine that with the non-existent security (no 2FA, come on) for a mental health app. Looking forward to the developers copied/pasted response they have been giving everybody else for years as well.

scootermcgee317

2 years ago

Response from developer

Logs me out every time

Getting really frustrated that the app doesn't remember my log in! Because I don't remember it either and then i have to reset it everytime 😅

cammmyyllll

2 years ago

Response from developer

Thank you for your feedback! We're sorry to hear that you're experiencing issues with the app not remembering your login information. Our app is designed to retain your login details, so it shouldn't be logging you out unexpectedly. This might happen if there's been an app update since your last login. To help with this, we recommend using the iPhone's Passwords/Keychain functionality to save your login information for easy access.

Where is the security?

A mental health app should absolutely have, at minimum, a pin to unlock. Face ID would also be nice. Also, where is the two factor auth? I am only using this because I have to but I think I’ll stick to the web version with equally lax security.

scootermcgee317

2 years ago

Response from developer

Endless loop for logging in

Verify email and reset password only open to the App Store and not the actual app. So no way to login

Gapgapman

2 years ago

Can’t get into the app after verifying email

I can’t even get into the app after I click verify email

t!gg@

2 years ago

Authentication Email URL doesn’t work

I tried using the authentication URL you get via email during initial setup and it doesn’t do anything except take you to the App Store (iPhone). It does not launch the app or anything else. Unusable.

Hrowtsurjsc

3 years ago

Response from developer

Thank you for your feedback, and we are sorry to hear you are having technical difficulties. If you are having trouble with the patient activation button from your device, we recommend you visit the web app instead on a computer or laptop browser. Please try this direct link: https://app.osmind.org/activation. Note you must use the email that the practice has on file. Hope this helps!

Persist login

Every time I’m notified to check in on the app, I find I’ve been logged out and my email isn’t even saved on the login form. This is an unnecessary hurdle to doing what should be a quick and easy process. When my mental health is worse and the check in would be most valuable, the added step of going through the login process is enough to deter me from following through. I don’t think it would be difficult to at least remember my email and give an option to autofill the input. I also don’t see why I need to be logged out at all.

Frustrated blues

3 years ago

Response from developer

Thank you for your feedback. We're sorry to hear about your frustrating experience. Our development team is actively investigating the issues you've raised, as it should save your login information after this initial login. If you continue to experience this problem or have further concerns, please reach out to our team at helpdesk@osmind.org for assistance.