COVID-19 Test Extremely Flawed
I opened the CareStart COVID-19 test kit and performed the test using my own timer, then I saw the QR code on the box for the Othena app that I hoped might report my results to CDC or someplace useful, so I went back and installed the app and ran it.
While creating the required account, it failed to let me choose a password using the characters it told me would be accepted, so I ended up trying simpler and simpler passwords until it finally accepted one.
Then it wanted my healthcare plan information, which I was not inclined to provide, and I had to tippytoe around that to get to the part where it actually guides me through taking the test.
Remember, I had already taken the test and seen the result, but I just wanted to include it in this app, in case it would report it someplace useful.
It required me to sit through several timers, until it finally got to the longer 10 minute timer.
I was collecting up trash to take out, so I set the phone down, and when I came back, it had decided the sample was invalid because I had waited too long, and only gave me an option to exit.
This isn’t robust software.
The “App Support” and “report a problem” links in the App Store are both broken, so I had to provide my feedback in an App Store review… facepalm!
While creating the required account, it failed to let me choose a password using the characters it told me would be accepted, so I ended up trying simpler and simpler passwords until it finally accepted one.
Then it wanted my healthcare plan information, which I was not inclined to provide, and I had to tippytoe around that to get to the part where it actually guides me through taking the test.
Remember, I had already taken the test and seen the result, but I just wanted to include it in this app, in case it would report it someplace useful.
It required me to sit through several timers, until it finally got to the longer 10 minute timer.
I was collecting up trash to take out, so I set the phone down, and when I came back, it had decided the sample was invalid because I had waited too long, and only gave me an option to exit.
This isn’t robust software.
The “App Support” and “report a problem” links in the App Store are both broken, so I had to provide my feedback in an App Store review… facepalm!
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Social Security #?
I wanted to take this at home Covid 19 test but I didn’t have my ID on me so they wanted my social security number. Absolutely not!
Danger?! Abandoned registration. Very intrusive.
The developers claim not to collect data, but the app collects extensive data about users in rider to register. I have no basis on which to trust this company and abandoned my registration after entering more data than I wish I had.
Can’t log in
Since the last update two weeks ago, I have been unable to log in, said my user id is not in their system. Look, I loved this app because it was easy for me to make an appt with any booster shot I needed, but it was a convenient way for me to “carry” my vax card without having the physical card on me. It’s was like a security blanket in case I needed it when I travel or in case I have to go to the hospital. When you have leukaemia, one tries to stay cautious so not to catch a cold, flu or any virus out there because it takes our bodies a little longer to fight it. Not being able to log in, or the system not able to acknowledge/find my user id is very nerve racking. This app also was fast at recording my vax records, faster than the state or DOH was able to send to my doctors. If this app is going to be obsolete soon, I wish a notification would have been sent to all users.
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Erased
If no stars were allowed, this would be it. The app erased all of my history EVERYTHING!!! Not starting over with that garbage app.
No longer able to log in
Used the app to get Covid/mooch vaccines for the last two updates unable to log in - my email address/ password has been purged from there systems apparently.
App doesn’t allow deletion of account
This app has incorrect info on me and doesn’t allow me to change it. I have no use for this app and want my account deleted but there seems no way to do this.
Wow I
Wow can’t believe how fast and easy it was to book a booster. My visit was also great. Thanks
Can’t proceed past the location screen
I’m not even able to sign up on this app because I can’t proceed past the screen that asks where I’m located. I enter my location, and it shows up on a map, but I’m not allowed to scroll down to anything that takes me to the next action
Latest version keeps crashing
This app has been great until the latest version which now crashes every.single.time I want to view my vaccination details. Have tried deleting and re-downloading app with no improvement . The other parts of the app work great but when the most important part doesn’t work…hardly seems worth it to have.
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Still the worst app
Not only was I never able to make an appointment with the app, but even though the state has verification of my two vaccines, this app shows me as unvaccinated. Useless garbage. Someone in our local govt. must have gotten a big kickback to have picked this company.
Othena app: amateurish
Attempt to schedule booster shot unsuccessful. I entered survey info, signed, pressed ‘confirm’…then blank pulsing screen, going on ten minutes now. This app is so badly designed and server capacity is so puny. After all this time, performance is unacceptable.
Downloaded the app on my iPhone 7 to schedule vaccine appt. Two buttons: register and login. Since I am already registered via their website, I click on login. Nothing. The login button is partially off screen. So I click on register and go through the questionnaire like I did previously, enter my email address but get a message saying that email is already registered. I know that. But no way to login using my credentials. They must have spent all of nothing to develop this app. A high school kid could have done a better job.
Downloaded the app on my iPhone 7 to schedule vaccine appt. Two buttons: register and login. Since I am already registered via their website, I click on login. Nothing. The login button is partially off screen. So I click on register and go through the questionnaire like I did previously, enter my email address but get a message saying that email is already registered. I know that. But no way to login using my credentials. They must have spent all of nothing to develop this app. A high school kid could have done a better job.
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Login never works
Login fails on the app. Works fine on the website. The app is pretty useless if you can’t sign in, no?
No Apple Wallet integration
This is a decent app for scheduling your vaccination, but once you’re done and you need to access your vaccination card while out and about, it’s terrible.
The app has no way to quickly access your vaccination card from the Lock Screen.
So when you’re out wearing your mask, and you need to access your vaccine card, you have to type in your password, find the app, and then navigate to your vaccine record.
Other apps integrate with Apple Wallet, so you can quickly access your card from the Lock Screen with a simple double tap of the side button.
Why can’t Othena offer this feature if others can?
The app has no way to quickly access your vaccination card from the Lock Screen.
So when you’re out wearing your mask, and you need to access your vaccine card, you have to type in your password, find the app, and then navigate to your vaccine record.
Other apps integrate with Apple Wallet, so you can quickly access your card from the Lock Screen with a simple double tap of the side button.
Why can’t Othena offer this feature if others can?
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Seriously disappointed
You need to add digital vaccine care with QR code that is quick and easy to use. This app used to have that option then it was removed. Please bring it back.
Works well
I was able to view my vaccination records.
Cannot Schedule Appointments Now
I tried contact the app maker about this issue, but no response. I was able to schedule my first and second vaccination, but my wife was unable to schedule her 2nd dosage. It now says that there are no active appointments available after 4/26/2021. Today is July 7th! Very weird. We had to go through Walgreens website instead.
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Not working after latest update
Click on login with username and password, resets and takes you right back to login, no error.
Santa Ana
Great app easy to use and it was fast
Othen
Great app works awesome
