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Oticon ON

Oticon ON

Hearing aid remote control

1.3K ratings
55 reviews
💪 Health & Fitness
🏥 Medical

Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

  • Released
  • Updated

Developer

Oticon
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❓5 answered
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About

Control your hearing aids discreetly from your smartphone. Adjust volume, switch programs, monitor battery, and even locate lost devices. Enhance your listening experience with features like a remote microphone and streaming equalizer.

✓Discreet remote control
✓Volume adjustment
✓Program switching
✓Battery level monitoring
✓Find lost hearing aids
✓Remote microphone functionality
✓Streaming equalizer
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What users say

Summarized from real user reviews of Oticon ON. Based on 1.3K reviews and a 2.8/5 average, it highlights the 6 positives and 6 negatives reviewers mention most about this Medical app.

Positive things

  • 🚀Excellent Apple Watch integration
  • 👍Responsive and reliable app
  • 💡Helpful features like 'Find My Hearing Aids'
  • 🔋Accurate battery life estimates
  • 👍Seamless connectivity with hearing aids
  • 🚀Quick volume/program adjustments

Negative things

  • 🐛Frequent disconnects and pairing issues
  • 🔋Inconsistent battery life
  • 🐛Unreliable Bluetooth connectivity
  • 🐛App freezes and crashes
  • 🐛Volume/program changes not registering
  • 🐛Compatibility issues with newer iOS versions
See all reviews

What's New in Oticon ON

2.5.0

October 14, 2021

Thank you for using Oticon ON! To improve your experience, we regularly update the app to make it more reliable and easier to use. Improvements and bug fixes in this update include: • Compatibility with new Oticon hearing aids • Minor performance improvements • Bug fixes for connectivity issues

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User reviews

Most RecentHighest RatedLowest Rated

Huge improvement in one area

I never write reviews but I feel compelled to because there are so many negative ones which is very different from my experience. I installed this in iOS 16 and now using in iOS 17 without issue. I have an iPhone 13pro

-I’ll start with the biggest improvement which is the Apple Watch complication. The previous one required using the Digital Crown to change volume which was very imprecise. The current complication has a + and - button to push which is much better. Also it has a toggle for the speech booster function which is new.
-the iPhone app itself is about the same as the prior version, very responsive and connected to my oticon miniRite hearing aids easily.
-The app shows estimated battery time (ie x hours ) remaining on the hearing aids in addition to the percentage charge remaining

I almost didn’t download the new app because of the poor reviews but I’m glad I did. I’d encourage you to give it a try and decide for yourself.
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batmdbatmd

On or Companion?

I wish with the explanation for the use of this app It would tell you the difference between the On and the Companion app. I keep getting notifications to install the new version and when I hit it, it just goes to the download and says open without an explanation as to where the revised app is or what the latest version is. In neither explanation does it tell you the difference or which one you should be using. I can’t seem to tell the difference between the two, but it does tell you that having more than one app on your phone gives you problems with connectivity. Can anyone tell me the difference between the two apps and which one I should be using?
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Angelo DeFAngelo DeF

Response from developer

Dear Angelo DeF, thank you for your insightful and clear email and all the suggestions you shared. I will share your feedback with the relevant team. We would be happy to explain the difference and what new features are included. Please reach out to us at appsupport@oticon.com

Does not work with iPad

The app works fine with my iPhone but cannot get it to work with my iPad. I have a new pair of otican real hearing aids replacing an older pair that was working fine with my iPad. None of the troubleshooting suggestions worked. Now as far as rating the hearing aids for their primary use, hearing, they are excellent. My low rating is “only” for the iPad connection issue and nothing else.

UPDATED REVIEW: problem solved

I figured out the problem a few weeks ago. I had to remove the older set of hearing aids from my iPad. Oticon also contacted me today via email with the same advice. I also preferred a tv adapter that allows me to watch via blue tooth with the tv volume turned down or off. Easy to set up.
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Jacob & RachelJacob & Rachel

Response from developer

Thank you for your feedback. You should be able to get your new hearing aids to work with your iPhone by deleting the old hearing aid pairing and pairing the new ones. You can do so on your iPad by going to Settings > Accessibility > Hearing Devices > Tap name of old hearing aids (if there) > tap 'Forget this device' > Restart new hearing aids to put them in pairing mode > Pair them on the screen of your iPad when prompted. Please do not hesitate to write us at appsupport@oticon.com if you need further support with this. Best regards, Oticon.

App not working

I have tried everything to get the app to work, since the last update for my iPhone and nothing is working. I have deleted the app and reloaded several times. I have followed all the steps to pair my hearing aids with the app, but nothing is working. It just stays on the page on how to pair your hearing aids. I just want to be able to use the app again, because when it was working it helped me adjust the volume of my hearing aids, be able to talk on the phone and hear people, and know when someone was trying to reach me on my phone. Now I can’t do any of those things because my hearing aids will not pair with my phone. When I go to accessibility, hearing aids, it shows my hearing aids are connected and paired with my phone, but the app will not work. I hope someone can help me.
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VedelhiaVedelhia

Response from developer

Dear Vedelhia, we are sorry to hear about the inconvenience. We are very glad to help you! Please, reach out to the App Support team at appsupport@oticon.com mentioning your review, and they will support you and guide you. Best Regards, Oticon

Nice companion app

I find the Oticon App useful as it allows me to adjust my hearing aids without having to manually push the buttons on my More 1, especially when I’m wearing glasses. I do find however that I lose connectivity when I want to stream if I step away from my iPhone. Seems there is a problem re-establishing the connection when back in range.I would really like it if Oticon would provide more ambient sounds like thunder storm, rain forest, birds, ocean, and more. The brook sound is nice but not enough. Also please expand the equalizer for more than just High, Mid and Low. We nead more frequency adjustment sliders.
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OliricOliric

Response from developer

Dear Oliric, thank you for your feedback. Please feel free to write us an email at appsupport@oticon.com, then we will be happy to troubleshoot what could be the reason your hearing aids are not automatically re-establishing the connection when your hearing aids and iPhone are back in range. I will also be sure to share your feature suggestions with our developers for future app improvements. Thank you. Best regards, Oticon

See 50 more reviews

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User experience

🐞

Reported Bugs

4 issues

Hearing aids randomly muting/unmuting

Bug

Volume changes not syncing across devices

Bug

Hearing aid disconnections during phone calls

Bug

Inability to turn off Bluetooth on individual devices

Bug
✨

Requested Features

5 requests

More granular volume/EQ controls

Feature

Ability to save custom profiles

Feature

Improved tinnitus management tools

Feature

Bluetooth range/stability improvements

Feature

Better integration with other devices (e.g., iPad, car audio)

Feature

FAQ

What does the Oticon ON App do?

The Oticon ON App provides discreet remote control for your Oticon Bluetooth hearing aids. It allows you to adjust volume, switch listening programs, check battery levels, and even helps locate lost hearing aids. The app also offers advanced features like remote microphone functionality and a streaming equalizer for a personalized audio experience.

What are the key features of the Oticon ON App?

Key features include independent volume adjustment for each hearing aid, switching between listening programs, monitoring battery life, and a 'Find My Hearing Aids' function. It also supports using your device as a remote microphone, accessing tinnitus programs, managing wireless accessories, and fine-tuning audio with a streaming equalizer.

Is the Oticon ON App free to use?

Yes, the Oticon ON App is free to download and use. There are no in-app purchases or ads mentioned in the provided information. The app's functionality is tied to compatible Oticon Bluetooth hearing aids.

What hearing aids are compatible with the Oticon ON App?

The Oticon ON App is compatible with all Oticon Bluetooth hearing aids. However, access to all features may depend on the specific hearing aid model and the mobile device you are using. It is recommended to check the official Oticon website for the latest compatibility list.

How can the Oticon ON App help with noisy environments or tinnitus?

In noisy environments, the app can function as a remote microphone, improving your access to the speaker's voice. For tinnitus management, if enabled by your hearing care professional, the app offers specific programs designed to help shift your attention away from tinnitus sounds.