Huge improvement in one area
I never write reviews but I feel compelled to because there are so many negative ones which is very different from my experience. I installed this in iOS 16 and now using in iOS 17 without issue. I have an iPhone 13pro
-I’ll start with the biggest improvement which is the Apple Watch complication. The previous one required using the Digital Crown to change volume which was very imprecise. The current complication has a + and - button to push which is much better. Also it has a toggle for the speech booster function which is new.
-the iPhone app itself is about the same as the prior version, very responsive and connected to my oticon miniRite hearing aids easily.
-The app shows estimated battery time (ie x hours ) remaining on the hearing aids in addition to the percentage charge remaining
I almost didn’t download the new app because of the poor reviews but I’m glad I did. I’d encourage you to give it a try and decide for yourself.
-I’ll start with the biggest improvement which is the Apple Watch complication. The previous one required using the Digital Crown to change volume which was very imprecise. The current complication has a + and - button to push which is much better. Also it has a toggle for the speech booster function which is new.
-the iPhone app itself is about the same as the prior version, very responsive and connected to my oticon miniRite hearing aids easily.
-The app shows estimated battery time (ie x hours ) remaining on the hearing aids in addition to the percentage charge remaining
I almost didn’t download the new app because of the poor reviews but I’m glad I did. I’d encourage you to give it a try and decide for yourself.
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On or Companion?
I wish with the explanation for the use of this app It would tell you the difference between the On and the Companion app. I keep getting notifications to install the new version and when I hit it, it just goes to the download and says open without an explanation as to where the revised app is or what the latest version is. In neither explanation does it tell you the difference or which one you should be using. I can’t seem to tell the difference between the two, but it does tell you that having more than one app on your phone gives you problems with connectivity. Can anyone tell me the difference between the two apps and which one I should be using?
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Response from developer
Dear Angelo DeF, thank you for your insightful and clear email and all the suggestions you shared. I will share your feedback with the relevant team. We would be happy to explain the difference and what new features are included. Please reach out to us at appsupport@oticon.com
Does not work with iPad
The app works fine with my iPhone but cannot get it to work with my iPad. I have a new pair of otican real hearing aids replacing an older pair that was working fine with my iPad. None of the troubleshooting suggestions worked. Now as far as rating the hearing aids for their primary use, hearing, they are excellent. My low rating is “only” for the iPad connection issue and nothing else.
UPDATED REVIEW: problem solved
I figured out the problem a few weeks ago. I had to remove the older set of hearing aids from my iPad. Oticon also contacted me today via email with the same advice. I also preferred a tv adapter that allows me to watch via blue tooth with the tv volume turned down or off. Easy to set up.
UPDATED REVIEW: problem solved
I figured out the problem a few weeks ago. I had to remove the older set of hearing aids from my iPad. Oticon also contacted me today via email with the same advice. I also preferred a tv adapter that allows me to watch via blue tooth with the tv volume turned down or off. Easy to set up.
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Response from developer
Thank you for your feedback. You should be able to get your new hearing aids to work with your iPhone by deleting the old hearing aid pairing and pairing the new ones. You can do so on your iPad by going to Settings > Accessibility > Hearing Devices > Tap name of old hearing aids (if there) > tap 'Forget this device' > Restart new hearing aids to put them in pairing mode > Pair them on the screen of your iPad when prompted. Please do not hesitate to write us at appsupport@oticon.com if you need further support with this. Best regards, Oticon.
App not working
I have tried everything to get the app to work, since the last update for my iPhone and nothing is working. I have deleted the app and reloaded several times. I have followed all the steps to pair my hearing aids with the app, but nothing is working. It just stays on the page on how to pair your hearing aids. I just want to be able to use the app again, because when it was working it helped me adjust the volume of my hearing aids, be able to talk on the phone and hear people, and know when someone was trying to reach me on my phone. Now I can’t do any of those things because my hearing aids will not pair with my phone. When I go to accessibility, hearing aids, it shows my hearing aids are connected and paired with my phone, but the app will not work. I hope someone can help me.
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Response from developer
Dear Vedelhia, we are sorry to hear about the inconvenience. We are very glad to help you! Please, reach out to the App Support team at appsupport@oticon.com mentioning your review, and they will support you and guide you. Best Regards, Oticon
Nice companion app
I find the Oticon App useful as it allows me to adjust my hearing aids without having to manually push the buttons on my More 1, especially when I’m wearing glasses. I do find however that I lose connectivity when I want to stream if I step away from my iPhone. Seems there is a problem re-establishing the connection when back in range.I would really like it if Oticon would provide more ambient sounds like thunder storm, rain forest, birds, ocean, and more. The brook sound is nice but not enough. Also please expand the equalizer for more than just High, Mid and Low. We nead more frequency adjustment sliders.
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Response from developer
Dear Oliric, thank you for your feedback. Please feel free to write us an email at appsupport@oticon.com, then we will be happy to troubleshoot what could be the reason your hearing aids are not automatically re-establishing the connection when your hearing aids and iPhone are back in range. I will also be sure to share your feature suggestions with our developers for future app improvements. Thank you. Best regards, Oticon
Praises for Kristian, the Oticon Team
2/1 pm…forget about all the accolades about this app. It is no longer paired to my hearing aides. I do not have the time nor the patience to go through a series of steps every morning to connect😟 2/1 am…I had problems pairing my hearing aides to my new phone.
I sent an email to Oticon. I promptly received a reply with 1-2-3- instructions on how to do this. Also received a link to a detailed “Pairing Guide”, if I needed it. Thanks for the prompt reply and for the simple, easy to understand instructions.
I sent an email to Oticon. I promptly received a reply with 1-2-3- instructions on how to do this. Also received a link to a detailed “Pairing Guide”, if I needed it. Thanks for the prompt reply and for the simple, easy to understand instructions.
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Mark
I might give it 3 stars if the hearing aids didn’t cost so much. I bought these about 3 months ago. I mean for that kind of money the app and Bluetooth connectivity should work without glitch, but they are pretty sketchy, glitchy. They usually only connect to my right ear which is my bad ear or they don’t connect at all. They seem to just connect when they feel like it. They should connect 100% of the time for that kind of money. It’s ridiculous!!!
I either need another new pair or they need to fix the connectivity!!
I either need another new pair or they need to fix the connectivity!!
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Working Perfectly Now
The TV adapter streaming default volume setting is at the highest (loudest) setting. The comfortable adjustment I set to enjoy a program on TV, used to have to be readjusted each time I received a text, notification, etc, due to the volume and equalizer returned to the default settings.
Happily, app support immediately reached out and gave me several options to correct and avoid my issues.
I now set my volume and equalizer that is comfortable for the program I am watching and then go to settings on my IOS and turn off Bluetooth. Wa La, no longer having to readjust the volume. When I am no longer watching TV, I go back to settings and turn Bluetooth back on.
This has taken care of all issues.
Happily, app support immediately reached out and gave me several options to correct and avoid my issues.
I now set my volume and equalizer that is comfortable for the program I am watching and then go to settings on my IOS and turn off Bluetooth. Wa La, no longer having to readjust the volume. When I am no longer watching TV, I go back to settings and turn Bluetooth back on.
This has taken care of all issues.
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More control over your devices
If you had more control you could get better results. Coming from Resound to Oticon this is a downgrade in the app. The control for the tinnitus allows +0 to -5 what a crap range. Let me fine tune it a bit more so I can help my audiologist, then save it. Let us save a profile so once we fine tune these to what we’re finding in the real world results are we can go on with living. The resound app is WAY better with controls over your 2000+ dollar devices. Allow us more than +4 to -8 or 0 to -5 on volume and to save a custom profile. These would be MAJOR improvements especially the profile one for the tinnitus sufferers out there.
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Service Professionalism
Kristian had been my service tech. The attention to my problem was extraordinary. Very complete and precise instructions. My observation had been fairly frequent connection drop between my hearing aids and app. with four separate devices being involved. We were able to discover as to why, a fix was determined. A lot of hard effort was put into this, and throughout very professional. Best technical service I ever experienced. 5 star for sure.
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Keeps disconnecting from iPhone 14
They paired easily and simply when I was fitted for my hearing aid. It worked for a day and after that it disconnects from blue tooth. I’ve tried powering the phone off and on, turning Bluetooth off and on. None of the hearing accessibility settings have changed. I’ve had this hearing aid for 24 hours and still have to pick up my phone or use speaker.
Judging from the other complaints, this is a known issue by the developer. Why is this not being fixed? Are you unable to fix it? Or do you not care because you’re making so much money by selling the hearing aids?
This app has one job! Ugh!!
Judging from the other complaints, this is a known issue by the developer. Why is this not being fixed? Are you unable to fix it? Or do you not care because you’re making so much money by selling the hearing aids?
This app has one job! Ugh!!
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Connecting to watch and ipad
I do like the idea of receiving calls and listening to music and podcasts and for those, this app works well. However, i cannot get it to work with my watch. I get a visual of a watch, and x and a phone bur no connection. I am using iphone 11. When I try to put the app on the ipad, it only streams one ear unless I turn off the blue tooth on the phone then the watch gets conflicted. Hmmm. When I call service, I get no answer, just music. What do I do?
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Worst hearing aide ever
I literally hate these hearing aides. They do not mute sounds in the general environment when listening or talking no matter what settings I or my provider tried to adjust the settings. I even found a setting on my iPhone that said to block surrounding sounds, however, it was to no avail.
I paid $ 4200 for these Oticon higher level device. I really, really want my in the ear aided back. I could certainly adjust them.
Also, your App doesn’t work either. I have to constantly delete and reinstall every day to wear them.
Oticon you dropped the ball on these aides and App
I paid $ 4200 for these Oticon higher level device. I really, really want my in the ear aided back. I could certainly adjust them.
Also, your App doesn’t work either. I have to constantly delete and reinstall every day to wear them.
Oticon you dropped the ball on these aides and App
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Frustrating!
My doctor just downloaded the app on my iPhone7 and I’m having so much trouble with everything on my phone now! My sound has gone out completely and I can’t watch Netflix or any videos with sound anymore! I have been wearing them daily for the last three days, yet they only record a couple of hours each day instead. I sent a long email of additional items I’m experiencing so hopefully I will receive a response soon. I have uninstalled the app and reinstalled to try to get my audio fixed. I’m so frustrated!
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App
Don’t know if these hearing aids are junk or if it’s the app, have to get several calls before the app will find the hearing aids and connect and about half the time I’m on a call only one of the hearing aids will be connected. I have disconnected them from phone and powered them on and off , and there is still no pattern to how they are going to work each time. There’s no kind of noise filter to turn on and off , my last hearing aids were a different brand and app, had filters for restaurants and streaming device for television. I would not recommend this brand of hearing aid or the app to anyone. REPEAT, DO NOT BUY OTICON OR THIS APP.
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Constantly unpairing from my phone.
These hearings aides and app are trash. I have had these hearing aids for a week and at least 2 times a day the one or the other side will constant disconnect. I have to either unpair them and then re pair again or take both out and put them in a charging case and then put them in my ear. The hearing aids constant come out of my canal and if I push them further in. The my ear canals hurt.
I have complete restored my phone and set up as new and this still happens. For the cost of hearing aides this should not happen.
I have complete restored my phone and set up as new and this still happens. For the cost of hearing aides this should not happen.
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Works fine when it actually connects
The app works fine when my hearing aids (more 2 minirite) are connected. One or both will disconnect frequently even after updating to iOS 16. Sometimes restarting the hearing aids will reconnect them to the app, sometimes it doesn’t. My hearing aids still work, but the app is unreliable.
ETA: I have a new phone (iPhone 14) and it’s updated to iOS 16. The app still disconnects frequently throughout the day. I’ll only get audio on videos from one hearing aid or it won’t play through them at all. When I take my dog for a walk, it will cut out constantly and I can’t enjoy what I’m listening to! It’s very frustrating!
ETA: I have a new phone (iPhone 14) and it’s updated to iOS 16. The app still disconnects frequently throughout the day. I’ll only get audio on videos from one hearing aid or it won’t play through them at all. When I take my dog for a walk, it will cut out constantly and I can’t enjoy what I’m listening to! It’s very frustrating!
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Oticon app
I’ve used this app for four years. Typically does good for me. I would say in the 4 star range. But the past couple weeks the app just stays on screen that wants me to pair HA up to phone. But my HA is already paired up. I go through un pair process and start all over to no avail. Same ending the app waiting for HA to pair up with phone. So at this point the app is useless. So with my iPhone I put my hearing accessibility short cut for hearing connected to the three clicks on button on right side of phone. Trust me I’d rather use app, but till app is working I’ll just use the capable assistance that iPhone is giving to me to mute and control volume.
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Response from developer
Dear G1Hammer, thank you for the review. We are sorry to hear about the recent struggle. We have just released a fix for some connectivity glitches that recently started to happen. Please, reach out to the App Support team at appsupport@oticon.com to chack if the fix applies to your set up (phone model and hearing aids model). They will be happy to get you up and running! Best Regards, Oticon
Good and Bad
Great you can control the hearing aids from the app. However, one the boost doesn’t work. But The biggest fault is driving in the car. The phone Call goes to the hearing aids instead of the car audio system. So you have to look down on the app and switch to the car system each time which is dangerous. They should allow the call to default to your car system versus the aids. It’s difficult to talk or hear with the background traffic noise on the hearing aids.
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The app has little function
The app can’t do much show you battery a volume control.
Find my hearing aids is handy. And is important
But if it will not connect to one or both hearing aids you can’t see why or do anything but restart your app and aids.
I have issues with my left hearing aid not connecting to one device.
But it connects to the other. The right always connects and the left is new. My old left had to be replaced it did the same thing as this new one does. Lasted about 3 yrs and stopped working all together.
I need to be able to turn Bluetooth off individually with the app. So I can tell if one is working or not on the diffent devivices.
They always connect to my iphone now. But left will not connect to my iPad and I use it often. I am almost deaf in my right ear and that aide is almost useless.
Find my hearing aids is handy. And is important
But if it will not connect to one or both hearing aids you can’t see why or do anything but restart your app and aids.
I have issues with my left hearing aid not connecting to one device.
But it connects to the other. The right always connects and the left is new. My old left had to be replaced it did the same thing as this new one does. Lasted about 3 yrs and stopped working all together.
I need to be able to turn Bluetooth off individually with the app. So I can tell if one is working or not on the diffent devivices.
They always connect to my iphone now. But left will not connect to my iPad and I use it often. I am almost deaf in my right ear and that aide is almost useless.
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