Outdoorsy Host User Reviews

Name: Outdoorsy Host - Rent your RV
Rating: 4.8 (10693 reviews)

Outdoorsy Host - Rent your RV

Outdoorsy, Inc.

💼 Business

✈️ Travel

What users say

Summarized from real user reviews of Outdoorsy Host. Based on 11K reviews and a 4.8/5 average, it highlights the 4 positives and 4 negatives reviewers mention most about this Travel app.

Positive things

🚀Easy to use
💡Convenient platform to rent out RV
👍Great customer service
🚀Prompt payouts

Negative things

🐛Constant app crashes and glitches
🔍Poor communication from the company
🔒Lack of support for owners when issues arise
💰High fees and commissions

Top reviews

Most Recent Highest Rated Lowest Rated

Overall good app, would like more data

Enjoying this app, as a Host it is helpful to be able to perform my tasks using the mobile app. One feature I would like to see added, since I have multiple listing and receive a message from a potential guest, I cannot see which unit they are referring to on their questions in the app, need to log into my computer to view that which sometimes is not accessible in a timely manner and makes my response time slower. The pre-trip photo upload works awesome and I appreciate I can document prior minor dents/dings so the guest knows they are not responsible for it.

First_Last_2

12 days ago

Happy trails!

I have been using outdoor Z for many years and they are professional and have good customer service. They are very fair and on your side and on the guest side somehow. I also use other sites as well finding all of them to be pretty good.

Michael Heslin

a month ago

Extremely Disappointed – Worst Experience as a Host!

Outdoorsy fails to protect hosts and covers up thousands in damages!

Do not trust Outdoorsy to rent out your RV. They have zero protection for hosts when things go wrong and their customer service is an absolute joke.

I recently rented out my RV, and the guest caused extensive damage and overages. After returning the vehicle, the guest maliciously canceled their credit card authorization to avoid being charged. This left me unable to collect $153.20 for excess mileage and generator usage, and $49.80 for a late return. Furthermore, the renter severely burned the kitchen countertop and broke the refrigerator door handle, resulting in $816.00 in repair costs.

Totaling over $1,000 in legitimate fees and damages, Outdoorsy’s customer support did absolutely nothing to help. Instead of holding the renter accountable or utilizing their insurance/protection policies, the agents repeatedly gave me the runaround, intentionally dragged out the process for weeks, and finally tried to force me to settle the entire case for a measly $150.00.

Outdoorsy allows fraudulent guests to walk away scot-free while leaving hosts to pay for major damages out of pocket. Their "host protection" is a complete scam. I will be filing a formal complaint with the Better Business Bureau (BBB) and taking further legal action if this is not resolved properly. Avoid this platform at all costs!

Samuel K777

a month ago

Good Luck Getting Paid

My guest departed 30-days ago. I’m still waiting to receive my payout. Customer Service offers platitudes, but no results. They don’t even publish a phone number so you can speak to a real person. You get chatbot and AI generated emails 24-48 hours after you submit a request. I had an old bank account number in the system, so their typical 7-10 day payout policy (why would it take two weeks to transfer funds??!!) has now been 30-days. I email every day. I was assured that t”they are closely monitoring the situation” and then got ghosted for two weeks. Only to get another email full of apologies and platitudes, but they still have my money! I’ve had three different “agents” respond. No one is willing to step up and actually get me paid. Senior management take note. I’ve asked that this case be elevated to a real person with authority to resolve the issue several times. Still waiting…

ROVR4Rent

a month ago

Hosting

Great adventures and great people to work with.

Lineman6604

a month ago

The app is finally good

There was issues for the longest time responding to Smart Match on IOS that are finally corrected.

Andrew Texidor

a month ago

Very terrible support

What are you charging such high fees for if vehicles keep coming back extremely dirty and damaged, while your support team fails to do its job? You can’t even secure or collect the guest’s deposit, and then you simply say there is nothing you can do. That means the vehicle is effectively left without any real protection or coverage, and the owner is forced to absorb the entire loss. This is a complete failure of your system and an unacceptable level of customer support.

skacan88

2 months ago

It was better about two updates ago.

Overall, I enjoy using the app. It’s convenient for managing my rentals in one place and can be easily navigated. Having said that, some of the features that have been easier to access in the past, are now harder to find with recent updates. For example, navigating to the rental documents like insurance can be hard to find, and I don’t like how the trip start is linked to whatever you set up for the listing; not everyone can pick up at the same time and I like having the flexibility to start the trip at a time the client and I agree to. Additionally, I have a website to provide my clients with a reference of the systems on the van, with links to ‘how to’ videos, but I can’t link the URL in the message app; I have to tell them to google it. It’s not a great way to convey information that’s easily accessible to the client. The confusing part is, there have been times in the past where I’ve been able to paste the website, and other times when I haven’t, pick a plot line already. Anyway, I know there are probably good reasons for the latest updates, but overall I feel like the app is less flexible than it has been in the past.

retufd

2 months ago

Response from developer

Hi there, thank you for sharing your experience with us! We're sorry to hear you've had a less-than-perfect experience navigating some of our features. We're always striving to streamline our design, and your feedback provides our product team with a clear view of where we can make improvements. Regarding our restriction on sending links within our messaging platform, we totally understand it can feel like an unnecessary roadblock when you're just trying to share details or coordinate with your guests. To share a bit of context, we block URLs purely as a safety and security measure to protect our community. Restricting outside links helps keep our users' data secure and prevents phishing attempts, fraud, or off-platform transactions that would strip away your insurance coverage and booking protections. However, please rest assured that we've shared your feedback regarding this inconvenience with the team. Additionally, we've just rolled out our new app version 5.7.1, so please check your App Store for the latest update! If you have any questions or additional thoughts you'd like to share, please feel free to reach out to our 24/7 Customer Support team via live chat or by calling 877-723-7232. We always strive to make our app as efficient and effective as possible, so your feedback is greatly appreciated.

No longer a service to Owners

After multiple seasons of renting our campers, we are abandoning this service as they appear to only be concerned with selling insurance plans. We rely on the ability to set our pickup, delivery and cleaning rates, which is no longer possible. Adding photos that were captured on your device before launching the app, no longer possible. Need to make an adjustment to a booking due to a renter request, good luck getting any support after hours of sitting on the phone and in chat sessions. Our time is not worth the little value this platform provides. We'll be marketing our rigs thru other platforms moving forward (as well as migrating our insurance coverage). Enough is enough.

PedalingPoores

2 months ago

Response from developer

Hi there, thanks for sharing your feedback, and we're sincerely sorry to hear you're dissatisfied with our digitized key exchange process. To ensure 100% trustworthy data, the app must capture the date, time, and location automatically instead of allowing uploads from a device's photo library. The in-app process verifies all photos and signatures with non-editable metadata, protecting both parties from inaccurate or fraudulent claims. Allowing library uploads meant timestamps and locations could be easily manipulated. This change makes the data secure and trustworthy for everyone. Regarding your concerns about setting pickup, delivery, and cleaning rates, please allow me to clarify that hosts can set their own delivery charges and add-ons; however, to keep things consistent and fair for guests, Outdoorsy provides a curated list of approved add-ons. This ensures guests always get the essentials included and that pricing stays transparent across the platform. Should you have any questions or additional feedback, please feel free to reach out to us at experience@outdoorsy.com with "ATTN: DALE" in the subject line. We appreciate your feedback as we continuously work to improve our platform.

Easy to use

I really enjoy outdoorsy and the support that we get if needed from staff. This has been a very good platform as a host for renting.

gemstar05

2 months ago

Great customer service

I love that I can get someone on the phone right away when I have questions!

Apolak

2 months ago

Speech to text

A lot of us do this well also working and the speech to text recognition that this software is running is absolutely phenomenal. It’s actually better than iPhone speech to text recognition from a host standpoint being able to work well also responding to potential renters and active renters is a game changer. This whole review was through speech to text with not a single correction. Meanwhile, I think iPhone is trying to kill you while doing it.

Arby87

2 months ago

Glitchy ID verification

Have you reviewed how this works, this is ridiculous. App glitches out after adding tax info and then for ID verification it glitches even worse. I have an iPhone 16 pro max it should be seamless

reviewsomethings

3 months ago

Bad app

Recently started sharing my camper, like Idea of outdoorsy. But this app is garbage! for how much they charge. They should have an app that doesn’t constantly crash, logging me out every couple minutes and, doesn’t notify me of rental requests. Yes I’ve tried deleting and reinstalling and changing my app settings.

Matthew Johnson 2727

3 months ago

Keep shutting down

Please fix this. This version is not working at all.

broneek

3 months ago

Disfunctional

Very limited on form or function. Randomly turns off and on. Reinstalled app, still broke. You need to call in concerning just about anything. All of the host apps are junk these days. Turn off the AI features and let it be a user friendly app. Just because you can doesn’t mean you should…….

Joebrownishere

3 months ago

Can’t even list on it

The app freezes up when you try to do anything with verify id support was no help whatsoever. Neither was the AI just kept giving canned information

jkestel

3 months ago

Crashes on Bookings

Currently crashes upon trying to access bookings.
Keyboard is janky at best. Lack of capitalization, etc is annoying.
Doesn’t have near the features or the feel of the full desktop version.

Jwalk3rs

4 months ago

Worst App Ever

I’ve never written a review for an app. This app has to be the worst and least user friendly I’ve ever experienced. It’s not easy to use, you can’t reach out to anybody for help, it just AI (which is lazy and useless to use l), the fees they charge is insane. In addition to the hefty fee they take out of the reservation, they also take a percentage out when you have to charge a guest post-trip. They should use all the money and hire someone else to fix the app. It shouldn’t be that hard- Airbnb is extremely user friendly. So is RV Share- so what’s going on???

outdoorsysucks

4 months ago

Keeps host money too long

There is no reason for the 48-hour hold on payment once the Rv has been picked up. The Rv returns to me on a short rental before I ever get my money. Outdoorsy has had the renter’s money a long time in advance.

Broke host