Terrible and crazy app with support
Terrible platform and extremely poor support. My vehicle was damaged by a renter, and for two months Outdoorsy has failed to properly resolve the case or compensate me. I also cannot recover the money from the renter because support keeps opening new reviews and repeatedly requesting information and evidence I have already submitted. The claims process is disorganized, slow, and unacceptable. Based on my experience, I strongly recommend avoiding Outdoorsy.
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Great service and platform
I have been on both sides, a Host and renter before I bought. Always receive timely and great customer service. Excellent platform!
Could be better
I really don’t like that every time I open a message thread it starts at the top of the thread. The app is buggy. I upload post trip photos and sometimes it adds them sometimes it dosent.
Excellent
Is the perfect app if you want to rent out your trailer has everything you need and has everything you need for renting and making sure you are covered
So many bugs!
I really want to love this app. I’ve been an Airbnb and VRBO host for a couple years now and use both of those apps pretty effectively.
Jumped in to the world of hosting an RV and downloaded this app.
There are so many wonky things about it that I don’t know where to even start.
Please get your development team to use the app themselves. There’s no way they could be doing that and not noticing all the issues.
Jumped in to the world of hosting an RV and downloaded this app.
There are so many wonky things about it that I don’t know where to even start.
Please get your development team to use the app themselves. There’s no way they could be doing that and not noticing all the issues.
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It won’t work
The app is the bummer! So many bugs!
Horrible App
This is the worst app ever. Glitches, emails don’t update, keeps notifying there are unread emails when the inbox is empty.
AirBnB for RVs
Awesome concept and excellent customer service!
Worst booking ever
Literally every single time you try to send a quote that involves delivery with set up it bugs out and you have to do it again every time because it defaults to picking up instead of delivery. It’s extremely annoying when you have to correct quotes and you send false messages to customers all the time.
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Overall good app, would like more data
Enjoying this app, as a Host it is helpful to be able to perform my tasks using the mobile app. One feature I would like to see added, since I have multiple listing and receive a message from a potential guest, I cannot see which unit they are referring to on their questions in the app, need to log into my computer to view that which sometimes is not accessible in a timely manner and makes my response time slower. The pre-trip photo upload works awesome and I appreciate I can document prior minor dents/dings so the guest knows they are not responsible for it.
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Too high fees
Good for the exposure, but their fees for owners are too high!
Great App!
This is an awesome way to keep the trailer booked with great clients!
Easy
Easy to learn and manage, very straightforward app and fast for anything I need. This definitely a 10/10
Good but not host friendly
We need to be able to see what unit or listing a potential renter guest inquiry question comes from. I can’t answer questions about an RV that I don’t know which one they’re role feeding to. Also absolutely terrible that we can’t upload pictures even if timestamped unless physically in front of the unit taking pictures.
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Happy trails!
I have been using outdoor Z for many years and they are professional and have good customer service. They are very fair and on your side and on the guest side somehow. I also use other sites as well finding all of them to be pretty good.
Extremely Disappointed – Worst Experience as a Host!
Outdoorsy fails to protect hosts and covers up thousands in damages!
Do not trust Outdoorsy to rent out your RV. They have zero protection for hosts when things go wrong and their customer service is an absolute joke.
I recently rented out my RV, and the guest caused extensive damage and overages. After returning the vehicle, the guest maliciously canceled their credit card authorization to avoid being charged. This left me unable to collect $153.20 for excess mileage and generator usage, and $49.80 for a late return. Furthermore, the renter severely burned the kitchen countertop and broke the refrigerator door handle, resulting in $816.00 in repair costs.
Totaling over $1,000 in legitimate fees and damages, Outdoorsy’s customer support did absolutely nothing to help. Instead of holding the renter accountable or utilizing their insurance/protection policies, the agents repeatedly gave me the runaround, intentionally dragged out the process for weeks, and finally tried to force me to settle the entire case for a measly $150.00.
Outdoorsy allows fraudulent guests to walk away scot-free while leaving hosts to pay for major damages out of pocket. Their "host protection" is a complete scam. I will be filing a formal complaint with the Better Business Bureau (BBB) and taking further legal action if this is not resolved properly. Avoid this platform at all costs!
Do not trust Outdoorsy to rent out your RV. They have zero protection for hosts when things go wrong and their customer service is an absolute joke.
I recently rented out my RV, and the guest caused extensive damage and overages. After returning the vehicle, the guest maliciously canceled their credit card authorization to avoid being charged. This left me unable to collect $153.20 for excess mileage and generator usage, and $49.80 for a late return. Furthermore, the renter severely burned the kitchen countertop and broke the refrigerator door handle, resulting in $816.00 in repair costs.
Totaling over $1,000 in legitimate fees and damages, Outdoorsy’s customer support did absolutely nothing to help. Instead of holding the renter accountable or utilizing their insurance/protection policies, the agents repeatedly gave me the runaround, intentionally dragged out the process for weeks, and finally tried to force me to settle the entire case for a measly $150.00.
Outdoorsy allows fraudulent guests to walk away scot-free while leaving hosts to pay for major damages out of pocket. Their "host protection" is a complete scam. I will be filing a formal complaint with the Better Business Bureau (BBB) and taking further legal action if this is not resolved properly. Avoid this platform at all costs!
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Good Luck Getting Paid
My guest departed 30-days ago. I’m still waiting to receive my payout. Customer Service offers platitudes, but no results. They don’t even publish a phone number so you can speak to a real person. You get chatbot and AI generated emails 24-48 hours after you submit a request. I had an old bank account number in the system, so their typical 7-10 day payout policy (why would it take two weeks to transfer funds??!!) has now been 30-days. I email every day. I was assured that t”they are closely monitoring the situation” and then got ghosted for two weeks. Only to get another email full of apologies and platitudes, but they still have my money! I’ve had three different “agents” respond. No one is willing to step up and actually get me paid. Senior management take note. I’ve asked that this case be elevated to a real person with authority to resolve the issue several times. Still waiting…
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Hosting
Great adventures and great people to work with.
The app is finally good
There was issues for the longest time responding to Smart Match on IOS that are finally corrected.
Very terrible support
What are you charging such high fees for if vehicles keep coming back extremely dirty and damaged, while your support team fails to do its job? You can’t even secure or collect the guest’s deposit, and then you simply say there is nothing you can do. That means the vehicle is effectively left without any real protection or coverage, and the owner is forced to absorb the entire loss. This is a complete failure of your system and an unacceptable level of customer support.
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