Misleading Refund Policy and Poor Product Quality
I placed my first order for a shirt, and the quality was far below expectations — completely unjustified for the price charged. When I requested a return, I was forced into an unfair policy: either accept a ₹100 deduction or take a full refund as a gift card. This is not customer-friendly, it’s coercive.
I chose the gift card and gave the brand another chance. I then ordered a T-shirt worth around ₹1200 (₹999 gift card + ₹200 cash), and again received a low-quality product. There is a clear mismatch between pricing and product quality — you are paying premium prices for substandard items.
When I returned the second product, the same condition was applied again. This time I accepted the ₹100 deduction expecting a proper refund. However, even after this, the remaining amount was not correctly refunded.
This clearly indicates:
• Lack of transparency in refund policies
• Manipulative wording to confuse customers
• Unfair deduction practices
Additionally:
• Poor user interface
• Misleading promotional ads
• Discount coupons not working as advertised
Overall, this brand appears to prioritize trapping customer money over delivering quality or service. Not recommended.
I love the app interface and optimisation
Fake overlays
Response from developer
Hi, we’re truly sorry your experience didn’t meet expectations. That’s not the standard we aim to deliver. Your feedback is important to us and helps us improve. We’re actively working on making our product and service better. Thank you for sharing your thoughts we hope to serve you better in the future.
Refund not received
Response from developer
Hi, we’re truly sorry your experience didn’t meet expectations. That’s not the standard we aim to deliver. Your feedback is important to us and helps us improve. We’re actively working on making our product and service better. Thank you for sharing your thoughts we hope to serve you better in the future.
Worst Experience with Overlays – Fake & Misleading
I felt completely cheated after shopping with Overlays. Their customer support is the worst I have ever experienced 😡. They provide a support phone number, but it feels dummy—no response even after trying multiple times 😣.
They only share an email ID, but you never receive any reply to emails. The order tracking system is terrible. I placed my order 10 days ago, and till now there is no update, no delivery date, nothing.
It genuinely feels like my money is lost. I tried reaching out multiple times, but there was no response and no hope at all.
I do not recommend this app to anyone.
Response from developer
Hi, we’re truly sorry your experience didn’t meet expectations. That’s not the standard we aim to deliver. Your feedback is important to us and helps us improve. We’re actively working on making our product and service better. Thank you for sharing your thoughts we hope to serve you better in the future.
